This document contains the resume of Lacie-Dawn Dearsley. It summarizes her education in community recreation and therapeutic recreation, as well as her 9 years of experience managing clients with special needs. It also lists her qualifications such as conflict resolution skills, certifications in first aid and crisis intervention, and her most recent work experience as a shift manager and senior accounting clerk.

1. • Accessibility in the Workplace (AODA)
• G Drivers License
• WHMIS (2016)
• Positive Space Training
LACIE-DAWN DEARSLEY
laciedearsley@gmail.com
(289)-439-0655
EDUCATION:
• Honours BA: Community Recreation
Brock University: April 2014
• Diploma: Therapeutic Recreation (RLS)
Mohawk College: April 2011
QUALIFICATIONS:
• 9 years of experience managing groups of clients diagnosed with special needs
• 5 years of experience supervising, recruiting, and training staff
• Tech Savvy: Microsoft, Adobe, & Photoshop programs
• 10 years of conflict resolution and risk management experience
• Detailed knowledge of customer service, client confidentiality, and client care
• Diverse skill set, fast learner, adaptable, reliable, and well-spoken
CERTIFICATION & TRAINING:
• CPR and First Aide (C)
• Non-violent Crisis Intervention (CPI)
• Quality Assurance Measures (QAM)
• Smart Serve 2010
WORK EXPERIENCE:
Shift Manager: Rickis
• **72% over my sales goals
• Stay customer focused and work the sales floor to achieve sale objectives/goals
• Detailed knowledge of of policies, procedures, sale details, and loss prevention
• Manage the store during shift, open and close the store, manage the sales team
• Resolve conflicts; to insure an inclusive and positive sales environment
· 03/2016 - Present
Senior Accounting Clerk: Scotiabank
• Cash loss and Investigations team member at Ontario’s Central Accounting Unit (CAU)
• Completed third party and internal cash loss investigations (audits, provincial inquiries…)
• Created detailed training matrix’s for team members on Scotiabank’s software
· 10/2014 – 03/2016 (Contract ended)

2. laciedearsley@gmail.com
(289)-439-0655
LACIE-DAWN DEARSLEY
WORK EXPERIENCE CONT…
Supervisor of Leisure Support: Community Living Hamilton
• Supervise/management experience: Train, recruit, and supervise new staff and volunteers
• Administration and human resource duties associated with the leisure program
• Design summer recreation calendars that support the medical, physical, social, cognitive,
spiritual, and emotional well-being of adults diagnosed with varying disabilities
• Manage program budgets, market the program, contact community stakeholders, fundraise
• Resolve conflicts and manage client behaviours during 24/7, week long, cottage trips
· 05/2009 – 08/2015
Residential Counsellor: The Salvation Army (LM)
• Life coach and leisure organizer for adults diagnosed with special needs
• Resolved conflicts, supported clients behaviours, administered medication, and organized
clients daily living and leisure endeavours
· 05/2014 – 10/2014
OTHER EXPERIENCES:
• Volunteer: Special Needs Activity Program for children/youth with Special Needs
• College (TR) Placement: Personal Enrichment Program for Adults with Special Needs
• Volunteer: Hamilton City Kidz worship weekend trips for youth
• College (TR) Placement: The Blossom Club for Women
• High school CO-OP: Dundas Learning Centre for Adults with Special Needs
• Volunteer: Recreation Aide for Seniors Program at a community centre
• Volunteer: Change Conference: Annual Outreach Concerts for youth
REFERENCES: Will happily provide references upon your request