2. Curriculum Vitae: Mr. Bongani Sondwana Page 2
INDEX
A. BIOGRAHICAL INFORMATION
B. EDUCATIONAL INFORMATION
C TO E EMPLOYMENT HISTORY
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F. REFERENCES
A. BIOGRAPHICAL INFORMATION
SURNAME : SONDWANA
INITIALS : B
FIRST NAMES : BONGANI
RESIDENTIAL ADDRESS : 4617A MOLETSI STREET DIEPKLOOF
1864
POSAL ADDRESS : SAME AS ABOVE
CONTACT NUMBERS : 0736125980
E-MAIL : bonganisondwana@ymail.com
bonganisondwana261@mtn.blackberry.com
ID NUMBER : 8703106105084
DATE OF BIRHT : 10/03/1987
SEX : MALE
NATIONALITY : SOUTH AFRICAN CITIZEN
HOME LANGUAGE : ISIXHOSA
OTHER LANGUAGES : ENGLISH, SESOTHO, XHOSA ZULU
ISIXHOSA AND SEPEDI.
MEDICAL HISTORY : HEALTH (EXCELLENT)
CRIMINAL OFFENCES : NONE
DRIVER’S LICENSE : MILITARY LICENCE CODE 10
MARITAL STATUS : SINGLE
INTEREST & HOBBIES : READING, GOING TO THE GYM,
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AND GOING TO CHURCH
B. EDUCATIONAL INFORMATION
QUALIFICATIONS:
• NATIONAL N DIPLOMA IN HUMAN RESOURCES(did not finish)
• INSTITUTION: INTEC COLLEGE LONG DISTANCE LEARNING
• NATIONAL DIPLOMA IN BUSINESS ADMINISTRATION(did not finish)
• INSTITUTION: FERNWOOD BUSINESS COLLGE
HIGH SCHOOL HISTORY
• Grade 12 – Completed(2005)
Subjects:
ISIXHOSA HG
ENGLISH HG
BIOLOGY SG
PHYSICAL SCIENCE LG
GEOGRAPHY SG
MATHEMATICS SG
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HIGH SCHOOL ATTRIBUTES: MEMBER OF THE SRC FOR TWO TEARS LEADING
LEARNERS
C. EMPLOYMENT HISTORY
Name of Company: SANDF
Position held: Driver, Reception, Bar tender manager
Period: 2007/03/01 till 2009/12/20
Reason for leaving: contract expired
Duties Included:
• Quotations
• Customer Liaison
• Promoting and selling liquor
• Managing calls and complaints
D. EMPLOYMENT HISTORY
Name of Company: MAKRO WOODMEAD
Department: Marketing Department
Position held: Customer Care Consultant (inbound call center), Receptionist,
Period: 2010/02/13 to 2013/02/11
Reason for leaving: Contract expired
Duties Included:
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• Quoting settlements to Makro clients.
• Requesting eft documents for customers.
• Addressing general customer care queries
• Query resolution
• Assisting collections department with payments arrangements
• Requesting refunds and account closure for clients
• Capital reductions and tagging of accounts with legal insurance and
deceased tag
• Boarder letters and issuing of paid up letters to clients.
• Assisting and educating clients with the self help facility on line
• Working with CRM, BW PORTAL, BACK OFFICE and SAP
Reason for leaving: career growth
E: EMPLOYMENT HISTORY
Name of Company: YUM RESTAURANTS INT
Department: Restaurants
Position held: Customer Care Consultant
Period: 2013/06/03 to 2014/12/11
Reason for leaving: Contract expired
Duties included:
• Dealing with customer queries
• Promoting products on promotion
• Solving escalated queries from a team leader.
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I hereby declare that all given information is true and correct.
___________________________
Mr Bongani Sondwana
