A survey over FAU's journey to manage quality, responsibilities and shape reliable processes by Karl Wilbers & Yvonne Schalek from Friedrich-Alexander University Erlangen-Nürnberg (FAU), Germany WP3.1: Workshop on the use of DS Principles - Germany May 17, 2021

1. Diploma Supplement
- A survey over FAU's journey to
manage quality, responsibilities and
shape reliable processes -
Karl Wilbers & Yvonne Schalek
Online-workshop May 17, 2021

2. How to...
Manage Quality at FAU's
School of Business, Economics and Society

3. 3
The School of Business, Economics and Society –
Structures & Quality frame
(School Board) (School Council)
(Dean of Studies)
(Bachelor’s Degree
Program Committee for
Teaching and
Studying)
(Degree Program Coordinator)
(School Board) (School Council)
(Dean of Studies)
(=Bachelor Committee for Teaching
and Studying)
(=Degree Program Coordinator)
(=Lecutrer, module
Coordinator )
(=Quality
Committee
Dean of Studies)
(=Advisory Board)
(=Lecutrer, module
Coordinator )
(School Board) (School Council)
(Dean of Studies)
(Bachelor’s Degree
Program Committee for
Teaching and
Studying)
(Degree Program Coordinator)
(School Board) (School Council)
(Dean of Studies)
(=Bachelor Committee for Teaching
and Studying)
(=Degree Program Coordinator)
(=Lecturer/Coordinator for
module )
(=Quality
Committee
Dean of Studies)
(=Advisory Board)
(=Degree Program`s
Committee)
(=Lecturer/Coordinator for
module)

4. 4
The School of Business, Economics and Society –
How to...Establishing a new study program within the School’s quality
frame
Step 1: Checking FAU‘s & the School‘s
„Mission Statement“ (both publicly available online)
Step 2: Checking and/or complementing the School's "Strategic
Goals" (->derived from the "School's mission")
Step 3: Transferring the School's "Strategic Goals" into the School's "Scorecard"
Step 4: "Scorecard" sets frame for the new "study programe" (e. g. "Bachelor in Business
Education and Human Resource Development")
Step 5: Constructing the new "study program":
• Integrating existing lectures/seminars (= "modules") etc. into new program or
• Creating new lessons/seminars (="modules") for the new program
• !! For each and every lesson/seminar learning outcomes need to be defined !!

5. 5
The "4 levels of Quality Management" at FAU
("Who is doing what?")
University
School
Study program(s)
Module(s) of each Study Program
Documentation on
each level (visible and
publicly available, e. g.
on website)

6. 6
The 4 dimensions of quality (School level)
Quality of structure
(Who is responsable?)
Quality of results
(What effect/impact is
intended/achieved?
Quality of processes
(How are we doing it?)
Policy of Quality
(Whereto?/Our direction?)
• the School's "Mission Statement"
• scorecard
• matrix of study program
• establishing structures for "quality
management"
• set "responsibilities" (inside the school)
• map all key processes inside the school
• developmenting and establishing "study
programs"
• establishing "quality management"
instruments within the school (evaluation tools for
modules; regular evaluation of study programs, lectures,
teachers, processes; involving students into QM processes,...)
School

7. 7
Quality of Process: Central goals
• Key processes in "teaching and studying" are made transparent, visible
and traceable ("Process map")
-How to establish, develop or remove "study programs"?
-What are the learning outcomes of lessons?
-How to examine these learning outcomes?
...
• Clear structure of autonomy and responsibility on each level
- e. g. each professorship/chair and/or lecturer submits a detailed description of their
lectures/seminars (="module" of a study program) describing the learning outcomes of
their module in detail and according to the "matrix"/framework
-Changes made within a module (=lecture/seminar) need to made and published according
to the "process" described within the "process map"
-"Module description" is the basis for the "Diploma Supplement"

8. 8
Quality of Process: Establishing a "Process Map"

9. 9
Quality of Process
• Process map
– Abstract overview on the school‘s processes
– Three strategic foci: management, core processes and support
processes
Swimlane = Bodies with responsiblities
Boxes = Action to take

10. Diploma Supplements at the
School of Business, Economics and Society

11. 11
DS process is part of the Process „Setup
of a study program“
Diploma Supplement as part of the "setup process" of
a new study program:

12. 12
Diploma Supplement is part of the "setup process" of
a new study program:
1. Proposal of new study program
2. Position of the new study program in the portfolio of "study programs" at
the school (How and where does the new program fit in?)
3. New Program's schedule (Combining"modules" and semesters)
4. Module handbook (describing each "module's" content,
method of teaching, learning utcomes)
5. Matrix of new study program
6. Diploma supplement
7. Transcript of records

13. 13
Module Handbook
"What is it and what does it look like?"
• Each module within the study program is
listed with...
...its contents described
...its learning outcomes
...its workload
...its method of examination and grading
procedure
= Each module adds up to the Diploma Supplement
and needs to conform to the "Examination
Regulations" of the study program

14. 14
Diploma Supplement
"What does it look like?"
• Use FAU's Template for all "study programs"
• Each study program specifies the template,
(relating to modules' description in "Module
Handbook" and matrix of study program)
– level of qualifications, skill levels
– duration of study/program duration
– Amount of ECTS/credits awarded during
program
– requirements of admission
– mode of study (e. g. full-time/ part-time)
– "learning outcomes" of study program
– …

15. 15
Who? Team at FAU's
"Central office for
Quality management"
What? Check & Verify
Who? "Dean of studies" & Team
(=School's office for Quality
management)
What? Support
Who? Team of School's
academics
What?Drafts "new
study program"
Use FAU's DS-template and
modify to generate DS for
study programme
Support "academic team"
Verify DS
(=check coherence especially with
"German Qualifications framework" and
"Modules' learning outcomes")
DS-Construction at FAU
Diploma Supplement as part of the "setup process" of
a new study program:

16. 16
Last but not least: Databases and Software
"How do we manage all this?"
• HISinOne software applications
• Application and enrollment
• Register for
courses/seminars
• Enter and check Grades
after exams
• Apply and issue certificates
(diploma supplement)
• ...

17. Introduction to FAU| www.fau.eu
Impressions
Prof. Dr. Karl Wilbers & Dr. Yvonne Schalek
Lehrstuhl für Wirtschaftspädagogik und Personalentwicklung
Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU)
Lange Gasse 20 | D-90403 Nürnberg
T +49-911-5302-322 | W www.wirtschaftspaedagogik.de
E yvonne.schalek@fau.de | karl.wilbers@fau.de