1. Kyle V. Smith
Fate, TX 75189
Cell: 214-579-0186
kyle.v.smith@outlook.com linkedin.com/in/kylevsmith/en
SUMMARY
Versatile business professional with experience in: Collections/Loss Mitigation, Financial & Merchant
Services, Compliance/Internal Controls, and Risk Control Self-Assessment (RCSA). Disciplined and
goal-oriented, with strong attention to detail and excellent communication skills. Thorough and analytical,
focused on consistently delivering results within strict deadlines. Well-organized with great time
management skills. Works well independently as well as collaboratively on a team.
KEY SKILLS
 Collections  Research Analysis  Customer Service
 Skip Tracing  Data Validation  Compliance
 Risk Analysis  Documentation  Problem Solving
EXPERIENCE
CHASE PAYMENTECH, Dallas, TX 2011 – Present
Merchant Collections Supervisor, 2012-Present
Responsible for mitigating losses, collecting delinquent balances, and minimizing financial exposure and
risk on merchant credit card processing accounts. Supervise a team of 10 Collection Specialists –
monitoring goal expectations, coaching/mentoring, and daily managing of collection queues
 Thorough knowledge of all aspects of collections and/or due diligence
 Monitoring of Control Assessment results (RCSA), Quality Assurance (QA) and Global
Compliance results, Internal Audit of Collections procedures
 Report operational/financial metrics in a timely manner according to set deadlines
 Provide timely feedback of team production, accomplishments, daily performance and actions
taken for issue resolution
 Recognize and addresses performance issues promptly, and decisively
 Manage people & resources efficiently and appropriately
 Excellent analytical ability
Merchant Collections Specialist II, 2011-2012
Responsible formanagingaqueue of 850-1000 merchantcreditcard processingaccounts. Ensure
compliance withall companyinternalcontrolsanddepartmental StandardOperatingProcedures.
 Excellent customer service
 Skilled at influencing and negotiating
 Call customers and receive calls from customers to work-out payment arrangements.
 Determine reasons for non-payment and negotiate payment arrangements
 Update DDA banking information
 Offer suggestions on how to meet their obligations/ advise of the possible consequences of not
meeting the obligations
 Navigate and toggle amongst multiple computer programs.
 Thorough documentation while maintaining records and statistics
 Meet monthly productivity goal of 98%
 Skip tracing ( utilizing LexisNexis, Accurint, & alternate sites)

2. Kyle V. Smith
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Cell: 214-579-0186
kyle.v.smith@outlook.com linkedin.com/in/kylevsmith/en
COMMERCIAL RECOVERY SYSTEMS, Dallas, TX 2001 - 2011
Collection Representative
 Make at least 100 calls per day to clients/debtors
 Confer with clients/debtors by phone or in person to determine reasons for overdue payments, and
to review the terms of sales, service, or credit contracts and determine strategy
 Generate payments from clients/debtors
 Locate and monitor overdue accounts, using computers and a variety of automated systems
 Locate and notify clients/debtors of delinquent accounts by mail or telephone in order to solicit
payment
 Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable
checks, or to return merchandise
 Thorough documentation while maintaining records and statistics
 Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies,
credit bureaus, or through the questioning of neighbors
.
EDUCATION
EASTFIELD COLLEGE, Mesquite, Texas
Business Administration
EDUCATION AMERICA, Dallas,Texas
Associate Degree Major: Business Minor: Commerce
TECHNICAL SKILLS
Microsoft Office, Excel, PowerPoint,Outlook, Customer Assist,InstantImage,Oracle PeopleSoft, Titan, Columbia
Ultimate Business Systems,LexisNexis,Accurint