1. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page1
Intercultural awareness and competence is no longer just a nice skill to
have. It’s a matter of business life and death! Technical know-how
alone will not get work out the door if your team members are bogged
down in frustration and conflicts due to lack of understanding and
inability to bond.
Unlock your team’s untapped potential with the Developing People
Internationally (DPI) tool.
Benefits:
The Developing People Internationally tool helps multicultural teams effectively
 navigate misunderstandings and destructive conflicts that can derail high-
performing team work
 get to grips with cultural elements such as:
 demonstrating respect for others
 adapting to different styles of communication
 staying open to new ideas and ways of thinking
 enhance team productivity and deliver better customer service
Course description:
Based around nine critical incidents in the life of an international project team, this
course supports professionals working internationally to manage the nine core
challenges of leading, managing and maintaining high performing teams within a
multicultural context.

2. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
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Outcomes:
By the end of the course, participants will develop the right mindset to manage
diverse group and project team contexts as well as be able to build communication
strategies for success to navigate the nine core project team challenges of:
 Building team understanding and relationships
 Creating a clear sense of direction
 Establishing an effective team structure and organization
 Clarifying roles and responsibilities
 Providing the right levels of team support
 Implementing a team feedback culture
 Representing the team internally and externally
 Managing conflict
 Finding synergies in diverse approaches within the team
Participants will gain ideas, tips and strategies to help build solid relationships and
accountability, so as to deliver high performance.
Format:
 Workshop
 Theoretical lecture input
 Audio/video resources
 Interactive discussions
 Stimulating role plays
 Illustrative case study with critical incidents
Target audience:
Managers, team leaders and professionals who work in international (project) teams
that are collocated or virtual, or who do business with overseas customers, suppliers
or partners
Number of participants: 12-14
Duration:
Client can choose the modules they need. Each module can be covered in 2-3 hours,
so about 2-3 modules can be delivered in one day, depending on the depth desired.
Doing all 9 modules will take about 3 days.
Language:
English, preferably B2/C1 level of proficiency (European Common Framework)

3. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page3
Trainer:
Christina Kwok
Master of Science, Geological Sciences
Master of Business Administration, International
Management
Certified Developing People Internationally (DPI) trainer
Certified Team Management Profile (TMP) trainer, TMSDI
Owner & Managing Director, Cross-Cultural Synergies
Trainer profile:
Christina was born and raised in a culturally diverse environment (Malaysia) and
completed university studies in the US amidst a large campus population of foreign
students from around the world. This lifelong intercultural immersion has helped
her to consolidate and contextualize essential learning points about communicating
effectively with people from diverse cultures.
Corporate and organizational experience at three multinationals (Esso, Zurich
Insurance, Holcim) has further helped to hone the skills and knowledge necessary for
helping professionals working on global teams to exercise appropriate leadership
strategies and employ suitable conflict resolution mechanisms to turn differences
into assets rather than hurdles. Specializing in intercultural training and international
teambuilding, she helps export-oriented companies to forge more inclusive
workplaces and improve attitudes towards collaboration.
She is an accredited member of the Developing People Internationally (DPI) network
from York Associates as well as the Team Management Profile (TMP) from TMSDI,
York.

4. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
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Learn about important cultural dimensions that exist across the world
especially Confucian Asia through stories that illuminate their
significance. The cultural value dimensions address differing views on
such topics as status and hierarchy, risk and uncertainty avoidance,
task-relationship focus and high context-low context communication
among others.
Additional courses:
Swiss-Malaysian cultural values
Swiss-Chinese cultural values
Swiss-Asian cultural values
EU-Asian cultural values
Benefits:
The above 4 courses are aimed at developing intercultural awareness and skills-
based competences amongst European/Swiss staff to enable them to engage
effectively in their interactions with Asian counterparts, taking into account each
other’s national, ethnic, organizational and even generational cultural profiles.
Participants will derive insights into:
 Culture and its implications on business
 Their own cultural makeup and mindsets, and the impact on their thinking
and communication styles
 Influence of hierarchy on management roles
 Approach to problem-solving and decision-making
 Focus on the group versus the individual
 Understanding the key factors that influence business relations and business
opportunities between European/Swiss and Asians/Malaysians
 Developing a personalized action plan (optional) with follow-up schedule
all of which impact on team dynamics and how work is accomplished successfully.
You will learn practical tips for how to more effectively adapt to the customs and
differences you encounter whether travelling internationally, working across borders
or interacting with culturally diverse people in your workplace or your own
neighbourhood.

5. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page5
Format:
 Workshop
 Informative lecture input
 Audio/video resources
 Interactive discussions
 Stimulating role plays
 Illustrative case studies
Pre-course task: Questionnaire (optional)
Target audience:
Senior managers, team leaders and professionals who work with international
colleagues or who do business with overseas customers, suppliers or partners
Number of participants: 12-14
Duration:
1-2 days depending on client’s specific needs
Language:
English, preferably B2/C1 level of proficiency (European Common Framework)

6. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page6
Trainer:
Christina Kwok
Master of Science, Geological Sciences
Master of Business Administration, International
Management
Certified Developing People Internationally (DPI) trainer
Certified Team Management Profile (TMP) trainer, TMSDI
Owner & Managing Director, Cross-Cultural Synergies
Trainer profile:
Christina has been teaching language and business communication skills at various
banks, financial institutions and engineering companies for the past 7 years. Prior to
that, she worked as a petroleum geologist for Esso in Malaysia for 10 years. She has
also acquired corporate experience in marketing and business development with two
large Swiss multinationals. Taking advantage of her cross-cultural background and
exposure (having lived, worked and/or studied on three continents), more recently
she began to specialize in intercultural training and team building, targeting export-
oriented companies that manage international teams and projects.
She is an accredited member of the Developing People Internationally (DPI) network
from York Associates as well as the Team Management Profile (TMP) from TMSDI,
York.