1. K. Donaldson Page 1
7113 Troon Court, Arlington, WA 98223
205.527.8310 | kdonaldson410@gmail.com
KRISTIN DONALDSON
OBJECTIVE Seeking a challenging IT Quality Assurance opportunity within an organization
that values quality, collaboration, people, and upward mobility.
SUMMARY  Self-motivated, hands-on IT professional with over 5 years’ experience in software
quality assurance, project coordination, and technology support
 Experience planning, executing, and refining functional, automation, and
performance testing across web, desktop, mobile, and voice technologies
 Equal passion for functional and technical aspects of QA through script development,
programming and execution
 Consistent ability to learn new concepts, adapt to change, influence others,
prioritize activities, and collaborate with peers and leadership
TECHNOLOGY Testing/Programming: QuickTest Pro (QTP), Unified Functional Testing (UFT),
LoadRunner, WinRunner, Ranorex, C#, SQL, ALM
Other: i-Power, BSA, Microsoft Windows/Office Applications, Jira, Confluence, OneNote
EXPERIENCE JACK HENRY AND ASSOCIATES INC.
QA Analyst
April 2014 – Present
 Creates and executes test plans and test scripts for new products and enhancements
to existing products
 Works closely with SMEs and developers in order to identify and refine test
requirements
 Develops automated test scripts in QTP
 Executes alpha and beta testing for new products
 Maintains test libraries, databases, and test environments
 Conducts functional and regression testing for monthly releases
 Creates training documents for testing resources
 Reports test results and tracks defects until completion
 Serves as a liaison between technical and non-technical departments to ensure
targets are met
EPL, INC – national, privately held Data Processing Company for Credit Unions
Functional QA Analyst > elevated to Automation QA Analyst
September 2007 – March 2014
 Established and maintained test platforms in 90% automated environment
 Conducted feature and regression testing, validating voice call, mobile, home
banking, and third party functionality

2. K. Donaldson Page 2
 Developed test plans for major releases and break/fix scenarios
 Developed automated test scripts in C# and SQL
 Worked closely with Engineers and Business Analysts to design and manage release
control plans, resolve testing process issues and implement a solid QA structure
 Worked with management to identify scripts to retain, retire, or modify prior to
loading into Ranorex from QTP and WinRunner
 Served as point of contact for loading Ranorex onto testing PCs
 Executed, monitored and troubleshot 200+ vUsers within LoadRunner at a time
 Managed, coordinated, and prioritized migration activities with CUe-PASSPORT and i-
Power technologies to Ranorex (including lending, mortgage, credit bureau
transactions)
 Developed in-depth testing instructions and result summaries
BIRMINGHAM POST OFFICE CREDIT UNION (NOW ALABAMA CREDIT UNION)
Member Services/Systems Analyst
June 2003 – August 2007
 Served as project leader, responsible for implementation of home banking, Visa®
debit card, and i-Power migration initiatives
 Installed, upgraded, and maintained computer hardware and peripheral equipment
 Coordinated technology needs with outsourced vendors for efficiency and cost-
effectiveness
 Assisted in researching, planning, and implementing new technologies to improve
member access and staff efficiency
 Ensured credit union products and services were promoted within the community
 Managed member service activities of the credit union
 Responded to complex member questions or problems as appropriate while ensuring
the highest quality of member service and satisfaction
 Created policies and procedures for the member service function
 Reviewed and analyzed financial data
 Prepared financial statements and reports
EDUCATION UNIVERSITY OF ALABAMA AT BIRMINGHAM
Bachelor of Science in Management & Information Systems, Dec 2005
REFERENCES AVAILABLE UPON REQUEST