1. CYNTHIAWINTER
18218 28TH DR SE, Bothell, WA 98012 | H: 425.485.9989 | C: 206.714.3773 | cindywinter9989@aol.com
Career Overview
I am a highly-motivated, dedicated and performance-driven senior quality assurance analystwith more than twenty years
of experience in the software development/quality assurance field. Iam a passionate advocate for qualityand have full
SDLC experience including designing, developing and implementing testplans, testcasesand testprocesses.
My experience rangesfrom implementing a mainframe payroll,HR and benefits system supporting over forty-five thousand
employees,to a web-based expense-reporting system for both national and international corporations,to a client/server
Point of Sale System to a mobile Point of Sale system and other applications on both iPod and iPad for a corporation with
more than a billion dollars in annual sales.
I have command of varioustesting suites, SDLC testing phases,Waterfalland Agile/Scrum testing methodologies and
have used a variety of test execution and defect tracking tools. Ihave also developed, executed and monitored automated
testing scripts for web and Point of Sale systems.
Qualifications
Sharp business, technical and analytical skills System Integration,Regression, UAT and
SQA Testing and Methodologies End-to-End testing
Test Planning and Strategy Test Automation
Test case development and execution Best Practices
Experience using different programming languages Agile/Scrum and Waterfall testing methodologies
and tools
Technical Skills
Skills Experience Total Years Last Used
Oracle and SQL Server Databases High 11 current
JavaScript and HTML Intermediate 6 current
JIRA Issue and Bug Tracker Intermediate 1 current
Microsoft SharePoint High 3 current
HP Quality Center/ALM High 8 current
VBScript Intermediate 2 1 year ago
HP QTP Intermediate 2 1 year ago
Work Experience
Senior Quality Assurance Analyst 12/2014 to Present
Contractor - Costco, Inc. Issaquah, WA
Thoroughly analyze Functional and Technical Designs and participate in review sessions to ensure
requirement clarification and development
Create,execute and track results of functional test cases in HP Application Lifecycle Manager
Troubleshoot and log precise defects in a timely manner
Senior Quality Assurance Analyst 01/2014 to 10/2014
Contractor - Starbucks, Inc. Seattle, WA
Collaborated with Product Owners, Project Manager, Functional Analysts and Developers to come up with
effective design and implementations for Food Waste Management Tool and Replenishment Order

2. application
Participated in Daily Scrum Stand-Up Meetings
Thoroughly analyzed Functional and Technical Designs and participated in review sessions to ensure
requirement clarification and development
Created test cases in HP Quality Center for System and Regression Tests and lead test case review
sessions
Executed and monitored test cases and quickly communicated any issues found
Utilized SQL skills in Oracle Database to test, research and troubleshoot functional issues
Communicated Software Quality Assurance Best Practices
'Kudos' received in multiple sprint review sessions for high level of testing
Senior Test Analyst 04/2004 to 11/2013
Nordstrom, Inc. Seattle, WA
Developed and executed test plans and test cases for a client/server Point of Sale System and Mobile Point
of Sale System and applications on both iPods and iPads
Actively engaged with Business Analysts and Developers to ensure the soundness of the proposed
acceptance criteria
Participated in ground-breaking phase of the Web Multi Channel Release Initiative for Nordstrom.com
which added a feature for buying items on the web and purchasing them in a store
Documented and implemented test strategies, plans, and processes using Software Best Practices
Developed, executed and monitored test cases for System Integration, Regression and End-to-End Testing
Experienced both Waterfall and Agile/Scrum Testing Methodologies
Utilized technical skills to test, research and troubleshoot system problems on both Oracle and SQL Server
Databases
Developed and executed Test Automation scripts for both POS and web systems
Senior Test Analyst 03/2002 to 04/2004
Contractor working for Nordstrom, Inc. Seattle, WA
Developed a deep understanding of the architecture,designs and featuresof a client/server PointofSale systems
and actively engaged with Business Analysts and Developers to ensure the soundness of the proposed business
requirements
Became proficient in the Software DevelopmentLife Cycle
Documented and implemented test strategies, plans,and processes using Software BestPractices
Developed, executed and monitored test casesfor System Integration, Regression and End-to-End Testing
Utilized technical skillsto test, research and troubleshoot system problems on both Oracle and SQL Server
Databases
Senior Test Analyst 11/1999 to 03/2002
Captura Software Bothell, WA
Developed a deep understanding of the architecture and design ofa multi-tiered, web-based Expense Reporting
system and activelyengaged with Business Analysts and Developers to ensure the soundness of the proposed
business requirements
Initiated and drove Functional/RequirementSpecifications and Software Design reviewsessionsresulting in less
product defects promoted to the next phase of the Software Development Life Cycle
Documented and implemented test strategies,plans,and processes
Developed, executed and monitored test casesfor System Integration, Regression and End-to-End Testing
Created,executed and maintained SQL Scripts in both Oracle SQL Plusand SQL Server for testvalidation, data
seed creation, and troubleshooting
Comprehensively tested import file transfersfrom major credit card companies
Awarded Employee of the Quarter on two different occasions

3. Test Lead/Beginning COBOL Programmer 01/1998 to 11/1999
Nordstrom, Inc. Seattle, WA
Developed a deep understanding of the architecture and design ofa SalesAuditsystem and actively engaged
with BusinessAnalysts and Developers to ensure the soundnessof the business requirementsfor the re-write of
the system
Documented and implemented test strategies,plans,and processes
Coordinated alltesting activities and multiple testing environmentswith end-users, developers and departmental
managers
Updated and maintained JCL for all jobs in each testenvironment and created and executed batch job streams for
each testenvironment using CA-7 Job Scheduler
Updated and maintained COBOL programsfor system enhancements
Developed, executed and monitored test casesfor Unit, System Integration, Volume,Regression,UAT and
Parallel Testing
Utilized technical skillsto test, research and troubleshoot system problems using DB2 SQL
Senior Test Analyst 04/1997 to 01/1998
Contractor - Northwest Natural Gas Portland, OR
Developed a deep understanding of the architecture and designs of an IBM AS400-based Customer Information
System and actively engaged with end-usersand Developersto ensure the soundnessof the proposed business
requirements
Documented and implemented test strategies,plans,and processes
Coordinated, developed, executed and monitored test cases for System Integration and Acceptance Testing
Created production batch job flows
Senior Test Analyst 01/1997 to 04/1997
Contractor - Weyerhaeuser Seattle, WA
Developed a deep understanding of the architecture,design and features ofa client/server-based Human
Resources system and actively engaged with end-usersand Developersto ensure the soundnessofthe proposed
business requirements
Documented and implemented test strategies,plans,and processes
Coordinated, developed, executed and monitored test cases for System Integration and Acceptance Testing
Manager - Personnel Systems Development 11/1994 to 01/1997
Nordstrom, Inc. Seattle, WA
Developed a deep understanding of the architecture,design and features ofa mainframe DB2 HR/Payroll
/BenefitsSystem and activelyengaged with end-usersand Developersto ensure the soundnessofthe business
requirements
Documented and implemented test strategies,plans,and processes
Coordinated alltesting activities and test environmentswith end-users, developers and departmental managers
Developed, executed and monitored testcasesfor System Integration,Regression,Paralleland Conversion
Testing
Developedand managed work plan for all tasks necessary for implementation and future
modifications/enhancements
Assessed production problems and assisted in the developmentofeffective and efficientsolutions
Performed employee reviews
Test/Business Analyst 07/1992 to 11/1994
Nordstrom, Inc. Seattle, WA
Developed a deep understanding of the architecture,design and features ofa mainframe DB2 HR/Payroll
/BenefitsSystem and activelyengaged with end-usersand Developersto ensure the soundnessofthe business

4. requirements
Analyzed existing business functions to determine user requirements
Documented and implemented test strategies,plans,and processes
Developed, executed and monitored testcasesfor System Integration, Regression,Parallel and Conversion
Testing
Awarded Quarterly Customer Service All-Star
Business Analyst 10/1991 to 07/1992
Nordstrom, Inc. Seattle, WA
Analyzed business functions to determine requirementsfor newPayrollSystem
Documented Business Requirements
Facilitated communication between Payroll Department and development teams
Test/Business Analyst 08/1989 to 10/1991
Nordstrom, Inc. Seattle, WA
Developed a deep understanding of the architecture,design and features ofa newPurchase Order System and
actively engaged with end-users and Developers to ensure the soundnessof the business requirements
Documented and implemented test strategies,plans,and processes
Coordinated and managed alltesting activitiesand test environments with end-users,developersand
departmentalmanagers
Developed, executed and monitored test casesfor System Integration, Regression, Volume and Conversion
Testing
Prioritized requests for production modifications and system enhancements
Education and Training
Certificate: COBOL Programming 1996
North Seattle CommunityCollege Seattle,WA, US
Related coursework: Beginning/Advanced COBOL Programming, Visual Basic Programming,BASIC programming,
Structured Programming Principles, Microcomputer Applications,Systems Analysis and Design, Computer Operating
Systems, Database Management, Data Communications
Bachelor of Arts: Business Administration 1981
Universityof Washington Seattle,WA, US
Related coursework: Computer Programming, Business Communications,Accounting, Finance, Economics,
Administrative Theory