1. Kristen O'Neal
6661 Woodbury Forest Dr. Milton, Fl. | 850-737-1971| onealk18@gmail.com
Skills & Abilities
· Experienced in working well with others in professional settings
· Skilled at learning new concepts quickly
· Communicating ideas clearly and effectively
· Excellent listening skills – can follow directions well, as well as being able to effectively interact with other people who
need assistance of any kind
· Management
· Experienced in delegating tasks and overseeing their completion
· Skilled at time management,organization, money handling,and employee relations
· Able to solve customer questions and concerns in a timely and efficient manner
· Professionalism and remaining calm when handling stressfulsituations and difficult customers
Experience
HUMAN RESOURCE MANAGER | FAT DADDY’S ARCADE | JANUARY 2013 - PRESENT
· As a human resource manager my position requires organization, problem solving skills, and well trained customer
service skills.
· Main duties include: hiring and training over 50 newemployees, solving employee and customer problems,supervising
employees, handling money, and opening and closing the arcade.Being flexible and open to change,as well as
maintaining a level head when difficult situations arise, are essential to running an arcade efficiently and effectively.
CASHIER | FAT DADDY’S ARCADE | JUNE 2011 – JANUARY 2013
· Key components of working at the arcade are: excellent customer service, the ability to learn new skills quickly, and
being able to think on your feet. This job requires interacting with hundreds of people every day who have different
needs and concerns while at the arcade. Being able to pick up new skills quickly is essential to being able to efficiently
handle customer questions and concerns, and being able to solve their problems in a timely manner.
TEAM MEMBER | THE TRACK RECREATION CENTER | MAY2011 – JANUARY 2013
· Being a ride attendant requires diligent attention to detailin order to ensure the safety of all children and families who
visit The Track. Customer service skills are a necessary component to cashiering effectively, making sure that all
customers receive the attention and experience that they desire. Most importantly, team members at The Track must be
able to keep calm in the face of stressful situations in order to succeed.
Education
ASSOCIATES OF ARTS | MAY 2016 | NORTHWEST FLORIDA STATE COLLEGE
· Major: GeneralEducation
· Related coursework: Introto Hospitality Management
BACHELOR’S OF SCIENCE | EXPECTED GRADUATION: MAY 2018 | UNIVERSITYOF WEST FLORIDA
· Major: Global Tourism and Hospitality Management