SAP CRM 7.0 Online Training by Knack IT Training

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SAP CRM ONLINE TRAINING BY EXPERIENCED PROFESSIONALS ACROSS US ,INDIA AND OTHER COUNRTRIES. ALL THE TRAINING WILL BE JOB BASED AND PROJECTS ORIENTED. PLEASE REFER TO WWW.KNACKITTRAIINING.COM FOR FURTHER DETAILS

Technology Business

SAP Solution
Manager
Online Training
KNACK IT TRAINING

Introduction
 Getting to know mySAP CRM
 mySAP CRM - The complete solution
 CRM architecture Component integration
 Key capabilities of mySAP CRM
 Channels of interaction
 Careers @ mySAP CRM 2007
Copyright@ Knack IT Training

Marketing
 Introduction
 Marketing planning Campaign management
 Marketing Calendar
 Marketing Analytics
 Segmentation of business partners
 Segment builder tool
 Personalized mail forms
 External list management
 Product Proposal
 Lead Management
 Copyright@ Knack IT Training

Sales
 The Sales cycle
 Opportunity Management
 Copying control
 Process in Quotation and Order Management
 Quotation Management
 Order Management
 Special Functions in Quotation and Order Management
 Visit Planning
 Contract Management
 Status Management
 Transactions processing
 Partner processing

Service
 Overview of CRM Service
 Installed Base Management and Individual Objects
 Service Agreements and Service Contracts
 Service Plans
 Service Order Management
 Product Service Letters
 Complaints and Returns Management
 Warranty
 Case Management

E-commerce (Internet Sales)
 Introduction
 B2B and B2c scenarios
 Product catalog
 Product proposals
 Top n products
 Cross selling
 Up selling
 Down selling

Mobile Sales
 Introduction
 Architecture and setup
 Administration console
 Client console
 Mobile application studio
 Mobile repository server

Middleware
 CRM Middleware Overview
 Concepts of Middleware
 Administration Console
 Adapter Objects
 Initial Load, Delta Load
 BDocs and types of BDocs
 BDoc Modeler
 Data exchange between R/3 backend
 Monitoring and Error handling

Q&A
 Contact us @
www.knackittraining.com
info@knackittraining.com
regcourse@knackittraining.com

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SAP CRM 7.0 Online Training by Knack IT Training

1. SAP Solution Manager Online Training KNACK IT TRAINING

2. Introduction  Getting to know mySAP CRM  mySAP CRM - The complete solution  CRM architecture Component integration  Key capabilities of mySAP CRM  Channels of interaction  Careers @ mySAP CRM 2007 Copyright@ Knack IT Training

3. Base Customization/Master Data  Overview of CRM Server Technology  Account Management (Business Partner master)  Product master  Organization management  Territory management  Transactions processing  Items Categories  Activity management  Partner processing  Status Profile  Actions  Pricing fundamentals (ECC 6.0)  Condition technique and pricing procedure determination (ECC 6.0) Copyright@ Knack IT Training

4. CRM 7.0 Web UI Configuration  Interface Overview  IC Business Role  Navigation bar Profile  Logical Links  Layout Profile  Technical Profile  Component Workbench Copyright@ Knack IT Training

5. Marketing  Introduction  Marketing planning Campaign management  Marketing Calendar  Marketing Analytics  Segmentation of business partners  Segment builder tool  Personalized mail forms  External list management  Product Proposal  Lead Management  Copyright@ Knack IT Training

6. Sales  The Sales cycle  Opportunity Management  Copying control  Process in Quotation and Order Management  Quotation Management  Order Management  Special Functions in Quotation and Order Management  Visit Planning  Contract Management  Status Management  Transactions processing  Partner processing

7. Service  Overview of CRM Service  Installed Base Management and Individual Objects  Service Agreements and Service Contracts  Service Plans  Service Order Management  Product Service Letters  Complaints and Returns Management  Warranty  Case Management

8. E-commerce (Internet Sales)  Introduction  B2B and B2c scenarios  Product catalog  Product proposals  Top n products  Cross selling  Up selling  Down selling

9. Customer Interaction Center (Web Client)  Interaction center overview  Framework and components  IC Web functions  Communication Architecture  Creating IC Business Role  Configuring profiles of IC Business Role  Account Identification Profile  Agent Inbox settings  Alert Modeling  Scripting  Category Modeler

10. Mobile Sales  Introduction  Architecture and setup  Administration console  Client console  Mobile application studio  Mobile repository server

11. Middleware  CRM Middleware Overview  Concepts of Middleware  Administration Console  Adapter Objects  Initial Load, Delta Load  BDocs and types of BDocs  BDoc Modeler  Data exchange between R/3 backend  Monitoring and Error handling

12. Q&A  Contact us @ www.knackittraining.com info@knackittraining.com regcourse@knackittraining.com

SAP CRM 7.0 Online Training by Knack IT Training

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