1. Kiran K.P.
Contact No : +91 9446364999 email : kiran.kkp@gmail.com
OBJECTIVE
To contribute positively in an environment that not only offers Professional growth but also gives a
platform to work on challenging, resourceful, innovativeand flexible ideas.
CAREER OVERVIEW
 8 + yrs of experience in Automotive Service Operations.
 Expertise in dealer operation , Service marketing , Business development, network expansion
 Implementation of service policies, Customer care and analysis of the potential market, sales
trends & service requirements.
 A key planner in managing service operations with focus on Dealer profitability & achieving
company’s mission.
 Experience in handling various dealers across South India..
 A learner possessing good analytical, business and inter-personnel skills.
 Has a passion for automobiles.
PROFESSIONAL EXPERIENCE
1. Toyota Kirloskar Motor Pvt Ltd, Bangalore Jan 2012 – Present
Territory Manager [After Sales]
It is a subsidiaryof Toyota i Motor CooperationJapan andis thefifth largestanda wellestablished car
manufacturer in India. Theparent company of TMC isthe Japanese car giant & world no 1 Car
manufacturer.. The groupwith a presence globally. Indian operation isunder Asian Pacificdivision of
TMC calledTMAP.
Job Profile :Dealer Operations
 Handling TamilNadu & Pondicherry ServiceOperations ( 21 Serviceoutlets - 3 dealer groups )
 Establishing Toyota Standards like DESI, Kodawari, Body & Paint basic, Pro & advanced.
 Establishment of Express maintenanceService (60 min service)
 Ensuring Dealer meet CSI standards& targets
 Ensuring Dealer serviceMarketing
 Network expansion
 Establishing SGA culture& spiritof Kaizen across operations
Business development
 Business& parts growth planning.
 Focus on Service absorption ratio improvement
 Network & capacity planning.
 Manpower requirement planning acrosstheorganization

2.  HR departmentdevelopment
 Call centre establishment
 Centralized training centreestablishment
Skills developed.
 TSM Kodawari promoter-Certified by Toyota Motor Cooperation – Japan
 Trained in Toyota Businesspractice asTMC Japan guidelines
 PDCA trained& implementedin work
 Certified in A3 reporting
 Consensus building.
 Team Building .
Project Handled.
1.Chennai dealer Improvement from weak category to stable .
2 .Establishing first Toyota ExpressServicein Chennai
3.Establishing Dealer Centralizedtraining centre.
4 Setting up of HR team in Larson group
Achievements
 Establishing a strong & efficientdealer team who has developed into oneof the best inthe country
 Turning around Chennaidealer operations from weak category to Stable
 Achieving Syndicate No 1 in Chennai for Toyota ( 7 in 2012 to4 in 2013 to 3 in 2014 to 1 in 2015)
 Best improved dealers in2015 ,Triplestartrating in service operation for 4/6 dealers.
2. Hyundai Motor India Limited, Hyderabad Sep 2007 – Dec 2011
Assistant Manager [After Sales]
It is a wholly owned subsidiary of Hyundai Motor South Korea and is the second largest and the fastest
growing car manufacturer in India. The parent company of HMIL is the Korean car giant Hyundai
Motor Company. The group with a presence in over 185 countries and combined turnover of over
US$50 Billion isone of thefastestgrowing auto manufacturersin theworld.
Dealer Operations Management
 Audits for improvementin Infrastructuredevelopmentanddealershipsystem operations.
 Planning andimplementing of various programs toimprove dealer revenue.
 Standardization of theservicesprovided by the dealers.
 TechnicalandWarranty administration of dealers.
 Guiding the dealers in achievingtheir Key Performance Parameters
Network Expansion
 Area network expansion planning as per therequiredbays calculation.
 Short listing and development of dealer, dealer branches and service centers.
 Layout Finalization, Implementation of initial systems tilloperations.
 Imparting initialtrainingto newdealer staff.

3. Skill developed
 Organized Mileagerallies and Customer Loyalty programs.
 Customer meets and O.J.T. to dealer service team and servicecamps.
 CSIsurveys for improvement of overall customer satisfaction.
 Implementation of thefield servicepolicies of thecompany.
Customer Relation
 Handling of Customer complaints for entire Coastal Andhra Pradesh.
 Monitoring Technical Issues for Entire South -2 Regions (Andhra Pradesh & Northern
Karnataka).
 Analysis of Dealer performance reports.
ACHIEVEMENTS
 Selected as Best APSM twice in 2010 & 2009 in national level
 Selected as BEST EMPLOYEE for south region twice in 2010 & 2009
 Selected as the second BEST APSM in All India APSM technical training.
 Increased Average Regional CSI score from 700 in 2009 – 840 in 2011.
 Achieved Average DEP score of 90% for all workshops
EDUCATION
 B.Tech[Automobile] – 2007,SCT College of Engineering, Kerala University - 80% Marks
 XII Standard – 2003, Arya Central School - 79% Marks
 X Standard-2001, Arya Central School - 78% Marks
OTHER INFORMATION
Father’s Name : Mr. N. Krishnan Kutty
DOB : 19th
July, 1985
Languages Known : English, Hindi, Malayalam, and Tamil
IT Skills : Microsoft Office, Autodesk Inventor, e-CRB,CTDMS,GDMS