Tina Griffin, Elearning Solutions Manager from Kineo presented this frontline session at the LearnX Main Event on September 9 2015. Technology is fundamentally changing the way we do things. We’re seeing a global shift from manual or disconnected systems to single, online enterprise systems. The impact is modernising business processes and redefining job roles, while improving efficiencies, performance and customer service. The training challenge is immense. With a critical role in change management, larger systems-based training is driving a new approach to blended learning, one that focuses on the ‘spine’ of the solution. Just as our spines need to allow us to move freely while still supporting us, a well-designed blend is the same. But finding the spine has many challenges that can throw any of the vertebrae out of alignment. Find out if you’ve got the backbone to get your systems training moving freely.

1. 1
Designing for
systems-led blends
Do you have
the backbone?
Tina Griffin
Manager E-Learning Solutions
Kineo Pacific

2. When are you using a systems-led blend?
Large scale, high value software programmes
Strategic priority with enterprise-wide reach
Require significant software configuration or development
Major training needs before, during and after ‘go live’
Transformational behavioural change impact
Large number of stakeholders; predominantly IT
The solution and the implementation is complex

3. Blended solution elements
BLENDED LEARNING
Simulations
Practice
activities
Super user
support
Campaign
elements
Change
workshops
QRGs
Knowledge artefacts –
Process, SOP, System
Virtual office
Assessment Champion
workshops
Elearning
modules
Awareness
comms
LMS
Coaching
Training
environemnt

4. Challenges & Complexities
User
feedback
comes
very late
Analysis is
very vague
Classroom
is logistical
nightmare
Content
not tied
down
Constant
external
change
Lots of
noise
Scope is a
moveable
feast

5. Common mistakes
# 2 Ignore BAU
# 3 Not enough focus on practice
# 5 Not getting ‘real’ user feedback
# 6 Not preparing the business
#4 Ignore the pain of change
# 1 Separate training on system & business process

6. #1 Separate training on process and system

7. # 2 Ignore BAU
Institutional
knowledge
Systems
knowledge
Trainer
Please
convert
to BAU

8. #3 Not enough focus on practice
70 20 10
Training environment
Practice activities
Simulations
End to end practice scenarios
Virtual office
Super user support
Support line
Workshop
Role plays
Free play

9. #4 Ignore the pain of change
They have to use it –
there will be no
choice
They’ll have to come
with a positive
attitude
It’s easy – they’ll get
the hang of it
eventually

10. # 5 Not getting real user feedback
But how do I ….
What did that mean?

11. # 6 Not preparing the business
I heard the system will
be worse than what
we have
There’s no way we
can free up staff for
that much training
It’s just a new system
– it won’t change what
our team does
When’s the training
course?

12. Ways to optimise your blended solutions
# 2 Train your people
# 3 Get a great LMS
# 5 Make the knowledge library sticky
# 6 Be tough on assessment
#4 Tailor, tailor, tailor
# 1 Design for BAU
# 7 Prototype and templatise your approach
# 8 Start with the big picture and plug the gaps
# 9 Be flexible

13. #1 Design for BAU
“This new system
replaces a number of
old systems that
didn’t speak to each
other.”
This new system is
the single point of
information about our
organisation and
about our clients.”



14. Train the trainer
Work with the
LMS administrator
Help to build
super-user
community
Upskill people
managers to
support the change
#2 Train your people
Have IT support
on side
Engage champions
early and throughout

15. Complex pathways
Learning &
progress over time
Multiple learning
objects
# 3 Get a great LMS

16. # 4 Tailor, tailor, tailor
Audience B
Audience C
AudienceA

17. #5 Make the knowledge library sticky

18. #6 Be tough on assessment

19. # 7 Prototype and templatise

20. # 8 Start with the big picture & plug gaps

21. # Be flexible and adaptable (agile)