1. DELTA LIFE INSURANCE COMPANY LIMITED
Human Resources Department
360 Degree Performance Appraisal Review Format:
5=Exceed Expectations(EE), 4=Meets Expectation(ME), 3=Below Expectation(BE), 2=Needs Improvement
(NI)(Development Issue),1=Needs Improvement(NI)(Performance Issue), 0=Unacceptable(U).
A. Supervisor
From Supervisor(As a subordinate)/ Ratings: 5
(EE)
4
(ME)
3
(BE)
2
(NI-D)
1
(NI-P)
0
(U)
1. Productivity:
Extent to which overall performance is effective and
productive in terms of time management, setting objectives
and priorities, and following up on commitments across a
variety of work challenges.
2. Quality of Work:
Has established the track record of producing work that is
highly accurate, demonstrate attentions to detail and
reflects well on the organization. Personally committed of
delivering the high quality of work. And also encourages
others to have similar standards of work.
3. Job Skills:
Possesses sufficient job skills and knowledge to perform the
jobs in a competent manner. Is able to demonstrate skills
and knowledge in day to day situations.
4. Communications:
Communicates effectively and appropriately. Uses good
judgment as to what to communicate to whom as well as the
best way to get that accomplished. Speaks in a clear and
credible manner. Selecting the right tone for the situations
and audience. Listen to others and allows them to make
their point.
5. Interpersonal Skills:
Shows genuine sensitivity to the needs, feelings and
capabilities of other people. Deals with others in a pleasant
manner. Treats others with respect and considerations.
6. Teamwork:
He or she Is an effective team player who adds
complimentary skills and contributes valuable ideas,
opinions and feedback. Communicates in an open and
candid manner and can be counted upon to fulfill any
commitments made to others on the team.
7. Initiative:
Recognizes Opportunities and initiates actions to capitalize
K.M.Nurullah/Delta Life/Draft
2. on them. Looks for new, innovative and productive ways to
make an impact.
8. Dependability:
Has achieved the confidence of Supervisor. Reliable and
completes the assignment on time.
9. Sense of Responsibility:
He/she has the appropriate sense of responsibility to
perform or accomplish the task or assignment.
10. Punctuality:
Always maintain office hours and office days.
11. Personality and Grooming:
Excellent and acceptable personal attitude and appearance
Sub Total points(55):
Percentages (%):
B. Subordinates:
From Subordinates (As a Supervisor)/ Ratings: 5
(EE)
4
(ME)
3
(BE)
2
(NI-D)
1
(NI-P)
0
(U)
1. Leadership:
Possesses the ability to guide, direct, motivate, mentor and
influence people in accordance with the DLICL’s vision.
Establishes a sense of directions and motivates staff to work
towards common goals.
2. Accountability:
Holds employees accountable to their work. Ensures they
take ownership of task, projects and issues.
3. Decisiveness:
Investigates all options and their consequences, and make
timely decisions.
4. Communications:
Communicates effectively and appropriately. Uses good
judgment as to what to communicate to whom as well as the
best way to get that accomplished. Speaks in a clear and
credible manner. Selecting the right tone for the situations
and audience. Listen to others and allows them to make their
point.
5. Interpersonal Skills:
Shows genuine sensitivity to the needs, feelings and
capabilities of other people. Deals with subordinates in a
pleasant manner. Treats others with respect and
considerations.
K.M.Nurullah/Delta Life/Draft
3. 6. Teamwork:
He or she Is an effective team player who adds
complimentary skills and contributes valuable ideas, opinions
and feedback. Communicates in an open and candid manner
and can be counted upon to fulfill any commitments made to
others on the team.
7. Innovative thinking:
Looks for ways to improve effectiveness by implementing
new ideas and more efficient approaches.
8. Development and Coaching of subordinates:
Always assist subordinates to improve their skills and ability.
Has a strong focus on development, coaching, counseling,
and motivation of subordinates.
9. Managing Employee performance:
Ensures that employees/subordinate understand the
performance standards expected of them. Works with
employee/subordinate to solve performance problems.
Sub Total Points(45):
Percentages (%):
C. Co-Worker/Colleague:
From Co-worker(As a Co-worker)/ Ratings: 5
(EE)
4
(ME)
3
(BE)
2
(NI-D)
1
(NI-P)
0
(U)
1. Communications:
Communicates effectively and appropriately. Uses good
judgment as to what to communicate to whom as well as the
best way to get that accomplished. Speaks in a clear and
credible manner. Selecting the right tone for the situations
and audience. Listen to others and allows them to make their
point.
2. Interpersonal Skills:
Shows genuine sensitivity to the needs, feelings and
capabilities of other people. Deals with others in a pleasant
manner. Treats others with respect and considerations.
3. Teamwork:
He or she Is an effective team player who adds
complimentary skills and contributes valuable ideas, opinions
and feedback. Communicates in an open and candid manner
and can be counted upon to fulfill any commitments made to
others on the team.
4. Cooperation and support:
Able to Cooperate and support to his or her team
K.M.Nurullah/Delta Life/Draft
4. members/co-workers to accomplish the
task/assignment/goals/objectives of the team.
5. Innovative thinking and creative ideas:
Share the innovative thinking and creative ideas with the
team members to achieve the fruitful output from their tasks.
Sub Total Points(25):
Percentages (%):
D. Customer(Internal/External)
From Customer(Internal or External Customer) Ratings: 5
(EE)
4
(ME)
3
(BE)
2
(NI-D)
1
(NI-P)
0
(U)
1. Service delivery:
Able to provide satisfactory level of service to his/her internal
or external customers.
2. Proper Feedback:
Able to provide appropriate feedback to the queries of his or
her internal/external customers.
3. Provide guideline:
Able to provide proper guideline and support to his/her
internal or external customers.
4. Problem solving/handling complain:
Should have the ability to solve the problems and handling
the complains from his/her internal or external customers.
5. Service knowledge:
Should have the service knowledge of which he or she deliver
to his/her internal or external customers.
Sub Total Points(25):
Percentages (%):
Grand Total Points(150):
(A+B+C+D)
Total Percentages (%) :
Line Manager’s
Recommendations:
K.M.Nurullah/Delta Life/Draft
