DEEPIKA NAYAK Ph. (91) 976 996 4970 | Email: email@example.com
OBJECTIVE Obtain a position as a Trainer in a company that utilizes my skills and gives an exposure to apply my
training knowledge for efficient and sustainable solutions.
EDUCATION Post Graduate in Travel & Tourism – S.N.D.T University, Mumbai, India
Bachelor of Arts (History)– University of Mumbai, Mumbai, India
Lead Coach - Trainer, WNS Global Services Pvt. Ltd, March 2013 to present
Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise), November
2011 to February 2013
Destination Planner, Compact Travels Pvt. Ltd, April 2011 to October 2011
SKILLS GDS: Sabre, Amadeus & Worldspan
Other Software: MS Excel, MS Word & MS Power Point
Lead Coach - Trainer, WNS Global Services Pvt. Ltd
Developed training manuals, presentations and videos on numerous topics.
Developed OJT (On Job Training) plans.
Prepared & Conducted knowledge cases to identify TNI.
Ensuring smooth transition of employees from training to operations.
Enabled profitable growth by training staff to decrease agent errors.
Managing & Dissemination of Process updates.
Researched best practices and used them in all training programs.
Strong training background includes curriculum development, classroom/online learning.
Providing floor support.
Certified as a WNS Certified Trainer.
Cited for “ability to provide 100% throughput & 0% Attrition”.
Providing Process Training, Training on Amadeus, World span and Sabre GDS.
Conducting Cross-Skill & Up-Skill training on process to existing employees, and handling end to
end training needs.
Handling Schedule Change Call/Reservations for European and American Market for Expedia Inc &
Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise)
Handle Customized and Group Packages for domestic and international tours for Indian Market,
including standalone flights, Visa Assistance, and Hotel bookings.
Assisted in promotional activities for enhancing sales.
Destination Planner, Compact Travels Pvt. Ltd
Handled customized packages for international tours and detailed Destination & Brand Project for
“Namaste New Zealand” website.
COURSE WORK World Travel Geography
Travel Formalities & Air Transport
Reservation Procedures, Ticketing & Fare Construction
Indian Background of Art, Architecture, Religion & Social Structure
Organisation & Management
Computer Reservation System – Amadeus
Indian Tour Project
21 Days Itinerary
Barack Obama & Movement of Black people in U.S.A - University of Mumbai
Dadasaheb Phalke & His Contribution to Indian Cinema - University of Mumbai
21 Days Itinerary (Ireland – England - Kingdom Of The Netherlands) - S.N.D.T University
City Jaisalmer - S.N.D.T University.
World Destinations - S.N.D.T University.
Dream Destination - S.N.D.T University.
Chola Sculptures - S.N.D.T University.
Cape Town, South Africa - Compact Travels Pvt. Ltd.