Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Deepika Nayak Resume.

528 views

Published on

  • Be the first to comment

  • Be the first to like this

Deepika Nayak Resume.

  1. 1. DEEPIKA NAYAK Ph. (91) 976 996 4970 | Email: nayakdeepika89@gmail.com OBJECTIVE Obtain a position as a Trainer in a company that utilizes my skills and gives an exposure to apply my training knowledge for efficient and sustainable solutions. EDUCATION Post Graduate in Travel & Tourism – S.N.D.T University, Mumbai, India Bachelor of Arts (History)– University of Mumbai, Mumbai, India WORK EXPERIENCE Lead Coach - Trainer, WNS Global Services Pvt. Ltd, March 2013 to present Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise), November 2011 to February 2013 Destination Planner, Compact Travels Pvt. Ltd, April 2011 to October 2011 SKILLS GDS: Sabre, Amadeus & Worldspan Other Software: MS Excel, MS Word & MS Power Point PROJECTS EXPERIENCE Lead Coach - Trainer, WNS Global Services Pvt. Ltd  Developed training manuals, presentations and videos on numerous topics.  Developed OJT (On Job Training) plans.  Prepared & Conducted knowledge cases to identify TNI.  Ensuring smooth transition of employees from training to operations.  Enabled profitable growth by training staff to decrease agent errors.  Id Management.  Managing & Dissemination of Process updates.  Researched best practices and used them in all training programs.  Strong training background includes curriculum development, classroom/online learning.  Providing floor support.  Certified as a WNS Certified Trainer.  Cited for “ability to provide 100% throughput & 0% Attrition”.  Providing Process Training, Training on Amadeus, World span and Sabre GDS.  Conducting Cross-Skill & Up-Skill training on process to existing employees, and handling end to end training needs.  Handling Schedule Change Call/Reservations for European and American Market for Expedia Inc & Travel Partners. Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise)  Handle Customized and Group Packages for domestic and international tours for Indian Market, including standalone flights, Visa Assistance, and Hotel bookings.  Assisted in promotional activities for enhancing sales. Destination Planner, Compact Travels Pvt. Ltd  Handled customized packages for international tours and detailed Destination & Brand Project for “Namaste New Zealand” website. COURSE WORK  World Travel Geography  Travel Formalities & Air Transport
  2. 2.  Reservation Procedures, Ticketing & Fare Construction  Indian Tourism  Indian Background of Art, Architecture, Religion & Social Structure  Organisation & Management  Computer Reservation System – Amadeus  Indian Tour Project  21 Days Itinerary  Practical Training. PUBLICATIONS & PRESENTATIONS  Barack Obama & Movement of Black people in U.S.A - University of Mumbai  Dadasaheb Phalke & His Contribution to Indian Cinema - University of Mumbai  21 Days Itinerary (Ireland – England - Kingdom Of The Netherlands) - S.N.D.T University  City Jaisalmer - S.N.D.T University.  World Destinations - S.N.D.T University.  Dream Destination - S.N.D.T University.  Chola Sculptures - S.N.D.T University.  Cape Town, South Africa - Compact Travels Pvt. Ltd.

×