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Deepika Nayak Resume.


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Deepika Nayak Resume.

  1. 1. DEEPIKA NAYAK Ph. (91) 976 996 4970 | Email: OBJECTIVE Obtain a position as a Trainer in a company that utilizes my skills and gives an exposure to apply my training knowledge for efficient and sustainable solutions. EDUCATION Post Graduate in Travel & Tourism – S.N.D.T University, Mumbai, India Bachelor of Arts (History)– University of Mumbai, Mumbai, India WORK EXPERIENCE Lead Coach - Trainer, WNS Global Services Pvt. Ltd, March 2013 to present Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise), November 2011 to February 2013 Destination Planner, Compact Travels Pvt. Ltd, April 2011 to October 2011 SKILLS GDS: Sabre, Amadeus & Worldspan Other Software: MS Excel, MS Word & MS Power Point PROJECTS EXPERIENCE Lead Coach - Trainer, WNS Global Services Pvt. Ltd  Developed training manuals, presentations and videos on numerous topics.  Developed OJT (On Job Training) plans.  Prepared & Conducted knowledge cases to identify TNI.  Ensuring smooth transition of employees from training to operations.  Enabled profitable growth by training staff to decrease agent errors.  Id Management.  Managing & Dissemination of Process updates.  Researched best practices and used them in all training programs.  Strong training background includes curriculum development, classroom/online learning.  Providing floor support.  Certified as a WNS Certified Trainer.  Cited for “ability to provide 100% throughput & 0% Attrition”.  Providing Process Training, Training on Amadeus, World span and Sabre GDS.  Conducting Cross-Skill & Up-Skill training on process to existing employees, and handling end to end training needs.  Handling Schedule Change Call/Reservations for European and American Market for Expedia Inc & Travel Partners. Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise)  Handle Customized and Group Packages for domestic and international tours for Indian Market, including standalone flights, Visa Assistance, and Hotel bookings.  Assisted in promotional activities for enhancing sales. Destination Planner, Compact Travels Pvt. Ltd  Handled customized packages for international tours and detailed Destination & Brand Project for “Namaste New Zealand” website. COURSE WORK  World Travel Geography  Travel Formalities & Air Transport
  2. 2.  Reservation Procedures, Ticketing & Fare Construction  Indian Tourism  Indian Background of Art, Architecture, Religion & Social Structure  Organisation & Management  Computer Reservation System – Amadeus  Indian Tour Project  21 Days Itinerary  Practical Training. PUBLICATIONS & PRESENTATIONS  Barack Obama & Movement of Black people in U.S.A - University of Mumbai  Dadasaheb Phalke & His Contribution to Indian Cinema - University of Mumbai  21 Days Itinerary (Ireland – England - Kingdom Of The Netherlands) - S.N.D.T University  City Jaisalmer - S.N.D.T University.  World Destinations - S.N.D.T University.  Dream Destination - S.N.D.T University.  Chola Sculptures - S.N.D.T University.  Cape Town, South Africa - Compact Travels Pvt. Ltd.