1. Kevin Cristobal
4 Clarendonst, MaldenMA 02148
Cell: (781) 267 3553 – Kevcc0615@icloud.com
Career overview
 Provide timely,accurate,andcomplete customeraccountandproduct informationtocustomers
viatelephone.
 Offerproductsandservicestocustomersviatelephone.
 Make telephonecallstocustomerstogatherinformationthatismissing orunclearonincoming
applications,appointmentororders.
 Conductrequiredaccountresearchtoresolve customerinquiriesorcomplaints.
 Identifyproblemsanddetermineappropriateactionstobe takento resolve customersinquiries
or complaints.
 Compose writtendocumentationof customercontactsforinternal orexternal use.
Core strengths
CustomerService Team Collaboration Data Entry/Accuracy
Relationshipbuilding Customer/PatientRelations Record/File Maintenance
InformationVerification ProblemSolving ProblemSolving
Accomplishments
 Work diligentlytocompleteall assignedtasks,workingovertime asneeded.
 Respondingtopatient inquiriesandresolvingall problemswhileensuringthe deliveryof excellent
patientservice throughfastandaccurate order processing.
 Nurturingrelationshipwithpatients/customers,superiors,coworkers,andotherbusiness
professionals.
 Interactingwithpatients/customerstoeducate themoncompanyproductsandservices.
 Highlymotivated,quicklearner,and committedteamplayerwithstrongworkethic.

2. Kevin Cristobal
4 Clarendonst, MaldenMA 02148
Cell: (781) 267 3553 – Kevcc0615@icloud.com
Work Experience
Patient Access Representative –Insurance Coordinator – Referral Coordinator
August2015 to Current
East BostonNeighborhoodHealthCenter –East Boston, MA 02128
As an insurance coordinator I usually work with a wide range of people. Often in this position, I
work with other medical or dental offices, or for other organizations in which insurance is used.
One of my main duties as an insurance coordinator is to make sure that all of the involved
parties provides correct information, and that the information is disseminated in a timely
manner.
As an insurance coordinator I work with many people and departments, communication is
usually an essential skill for my job as I must be able to communicate with insurance
companies, insured patients, staff and departments such as Human Resources, marketing, or
billing. Sometime as a insurance coordinator, I have to resolve issues and act as a bridge
between insurance companies and patients.
Assistant, Driver, Customer Service
January 2009 to July 2015
Holly Cleaners –Newton Center, MA 02459
Helped in the caring and maintaining of equipment and high end clothing for elite costumers
expecting great care for their expensive garments.
Made deliveries from time to time whenever our drivers where overwhelmed with work.
Worked with coworkers to help win company award of Best of Boston many years in a row.
Assisted one the managers on a day to day basis.