1. KERRY BOYTZUN MCT, MCSE, MCSA, A+
kboytzun@gmail.com; Phone: 859-536-2567
LinkedIn: http://www.linkedin.com/in/kerryboytzun
Expert IT Troubleshooter of Problems (Gun for Hire):
While I'm not a programmer, if it's broke, needs to be installed, configured or improved--I'm your IT guy.
Creative problem solving skills aren't found in everyone, but many think that IF you have "experience" in X, Y, Z--
that's all they need--problem solving creativity--not required.
Yet, the problems we face in IT are NEW, and require you to ADAPT. Ask yourself if any IT people have
experience today with the OS, apps, and hardware five years in the future? No, of course not--it's in the future.
So do we fire them for "not knowing" the new stuff? NO, we expect them to "figure it out".
That's what I'm an expert at: "figuring it out". I've been figuring out and solving problems for important
companies for many years (I have written testimonials on saving their day).
You want an expert IT gun for hire? I'm your guy. Otherwise you'll be dealing with someone who "has
experience"--but can't figure it out--when TIME matters. And Time = Money, not to mention lost data due to "I
didn't see it coming".
Companies I've helped out:
Microsoft, Sony, HP, L3, Lockheed Martin, Jockey Club, Gateway, Covenant Solutions, Accent Training, KY State
University, ExecuTrain, The Solarity Group, Sullivan University, Tandem Solution, Berkeley/Judge Training, New
Horizons San Diego, Absolute Solutions, New Horizons of Tampa, and others.
PROFESSIONAL EXPERIENCE
University of Kentucky, Lexington, KY 2011-Current
CNS NETWORKING TECHNICIAN
Troubleshoot Cisco network problems via operational support for UK's central computing and network
resources. Include Orion network monitor, DNS, DHCP, and related client server issues.
IT TRAINING & CONSULTING, Lexington, KY 2004-Current
MICROSOFT CERTIFIED TRAINER (MCT) & CONSULTANT
 Clients: Microsoft, Sony, Gateway, Covenant Solutions, Accent Training, KY State University, ExecuTrain,
The Solarity Group, Sullivan University, Tandem Solution, Berkeley/Judge Training, New Horizons San
Diego, Absolute Solutions, New Horizons of Tampa, and others.
 Courses: Active Directory, Group Policy, DHCP, DNS, WINS, Ghost imaging, routing, security, remote
access, ISA firewall/proxy server, windows server 2000, 2003, XP, Vista, MCSE, MCSA, MOC Tracks, A+,
Network+
Pomeroy, Lexington, KY 2011
IT SUPPORT SPECIALIST FOR REGISTRAT-MAPI
 Perform support of user computers, printers, network-VPN, OS, and applications; image computers.
Comments: “You’re the best by far we’ve had in this position...”

2. KERRY BOYTZUN, kboytzun@gmail.com; Phone: 859-536-2567 Page 2 of 2
HEWLETT-PACKARD, Lexington, KY 2007-2011
ENTERPRISE FIELD ENGINEER
Repair and install Enterprise level servers, blades, backup devices, and storage equipment for HP customers.
 Solved customer’s remote support logistics by providing them with my direct contact information,
resulting in my intervening to get their systems back up much quicker had they just waited on support to
call me—the end result was that I saved the customers time and money.
 Advised customer of risk management regarding system repairs so as to schedule for least impact on
their business, thereby saving the customer money and their image.
 Provided 24hr immediate response to key customers, remote and onsite diagnosis and repair—thus
getting business back UP online with minimum or no downtime—especially in time for business start of
day; performed many data recovery rescues.
 Performed special upgrade projects for Wal-Mart, SSA, Kohls, and Waste Management.
RPS, Lexington, KY 2004-2005
NETWORK ADMINISTRATOR
 Took over a very slow Windows NT & Novell 4.11 150+ node network, determined dual login and
antiquated OS as slowing down network—thus designed its replacement: Active Directory 2003, thereby
speeding up business operations, and increasing network security.
 Upgraded telephone architecture to Cisco VOIP
NEW HORIZONS CLC, Lexington, KY 2000-2004
MCT TECHNICAL TRAINER
Courses: Active Directory, Group Policy, DHCP, DNS, WINS, Ghost imaging, routing, security, remote access, ISA
firewall/proxy server, Windows server 2000, 2003, XP, Vista, MCSE, MCSA, MOC Tracks, A+, Network+
POMEROY, Lexington, KY 1995-2000
SYSTEMS ENGINEER
 Performed engineering and support of NT networks
 Supported desktop computers, printers for University of Kentucky
Comments: “We know we can count on you.”
Received spoken appreciation for my work, especially from the Toyota Users Group.
EDUCATION & TRAINING
Electronics Engineering Associates Degree, NAIT, Edmonton, AB
MCT, MCSE, MCSA, A+. Many printer and desktop workstation certifications.