Soft skills are the invaluable invisible. A team can have the best tools, systems, and processes in place but if they do not understand the importance of soft skills, they will struggle to use their technical expertise to their full potential.

1. SOFTER SIDE OF AGILE
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2. @klgapinski

3. *Workfront
-­‐
Annual
U.S.
State
of
Enterprise
Work
Report
Office workers spend more than 2.8 hrs
per week trying to resolve conflict,
which translates to
$359 billion in losses for U.S.
companies every year
@klgapinski

4. *Harvard
University,
the
Carnegie
FoundaAon
&
Standford
Research
Center
85% of job success comes from
having well-developed soft skills.
Only 28% of employer’s training
budget is spent on soft skill
development.
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5. 3 Simple Ways
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6. 1. Build Relationships
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7. H O B B I E S
W E E K E N D P L A N S
C H E E S E
T R A V E L
C A T S V S . D O G S
T V S H O W S
J U S T I N B I E B E R
H I D D E N T A L E N T S
M O V I E S
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8. @klgapinski

9. Communication
Trust
Empathy
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10. 2. Build Understanding
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11. @klgapinski

12. @klgapinski

13. @klgapinski
Spirit Animals

14. @klgapinski
Kendra = Hummingbird

15. Collaboration
Team Work
Performance
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16. 3. Listen
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17. @klgapinski
More than half of communication is nonverbal.

18. Be A Professional Noticer
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19. Efficiency
Motivation
Feedback
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20. 1.BUILD
RELATIONSHIPS
2.BUILD
UNDERSTANDING
3.LISTEN
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