2. What is knowledge management?
There is no single definition of knowledge
management; the definition may be customized to
appeal to different groups
KM Practitioner’s Definition
KM is an ongoing strategic program, a catalyst for
cultural transformation that enables the Knowledge
Age. KM focuses on knowledge intensive activities,
to measurably exceed organizational objectives at
acceptable risk.
Knowledge Management (KM)
3. Forde Motor Company Case Study
Forde Motors conducted an analysis of there factory operations
in 1990.
The analysis showed that although the output levels across the
various factories were essentially the same, the mounting
department in one factory was more efficient to the others.
Forde Motors decided to implement a KM initiative called Best
Practices Management. This initiative encouraged cross factory
reviews and collaboration to build trust. And allowed for cross
factory training.
Benefit of implementing this KM initiative: Reduced assembly
costs by $750 million in five years (1900-1995). This cost saving
was repeated again for the period (2000-2005).
Benefits of implementing KM in your
organization
4. KM Success Story- South Australian Government
Benefits of implementing KM in
your organization
5. Know your KWs strengths and passions and link them to there daily
tasks (as much as possible)
Engage all KWs in the decision making process (all knowledge does
not stem from the top)
Establish a sense of urgency or issue a challenge
Form a leadership coalition
Create a vision
Communicate the vision
Remove obstacles to the vision
Create short term wins
Consolidate Improvements
Institutionalize new approaches
Change Management
6. Gossamer Albatross Story
Was it technology or managerial approach
Principles: Choice leads to Motivation and Innovation
The Power of Choice
8. Manage Organization's Content (Content Management systems)
Discover Experts (Expert locators)
Leverage Best Practices (Bench Marking)
Enforce Lessons Learnt (LLMP) ( After Action Reviews)
Connect & Collect (Process Management)
Support Performance (Rethink learning)
Relentlessly Innovate (Idea Generation Management)
Advocate Personal KM (Engagement)
Mitigate Expert Flight (knowledge continuity)
Human Capital Analytics
Promote customer satisfaction
Long Term KM Initiatives
9. THE 3M STORY
BUT YOU ARE JUST A SECRETARY
WHAT DO YOU KNOW????
NO Star Boys or Star Girls
10. Thomas Edison: “ Invention is 1% inspiration, 99%
perspiration.” “And I haven’t failed…. Just found
10,000 ways that do not work.”
Don’t Throw Out the Baby with the Bath
Water!!!!!
The KM definition that you would present to a CEO would differ to what is presented to the knowledge workers. Your definition must address the WIIFM (what is in it for me) principle. The CEO is concerned with increased productivity and either increasing revenue or reducing expenditure.
Forde has continued to reap significant savings from the implementation of this KM initiative.
All governments face increasing community expectations of better social services and access to empowering info resources. The government’s challenge is to manage their internal environment to meet changing and growing expectations. With 30,000 staff members across 800 locations the South Australian Department of Human Services turned to KM to deliver service innovation. The department adopted a holistic KM strategy which focused on people, business processes and technologies. The KM strategy leveraged external and internal stakeholders to integrate socio demographic and service usage statistics (previously fragmented) into a web knowledge base which allowed users to contact the right persons in various government departments for service delivery. Our International business and business registration processes can benefit from this as well as the various funding windows we have set up to help small businesses.
First talk about the importance of change management to KM
KW stands for knowledge workers
Decisions on what can be done to improve the organistaion
A challenge was issued to build a fully human powered aircraft. Several teams participated comprising all phd participants. On June 12, 1979, the Gossamer Albatross became the first fully human-powered aircraft to cross the English Channel. The 70-lb aircraft completed the 26-mile flight in 2 hours, 49 minutes, clinching the second prestigious Kremer Prize for Dr. Paul MacCready.
These are mostly no budget initiatives which can be completed in 3 moths not 3 years.
There are two types of squirrels the touchy feely and the super squirrels.
Improving meetings may be viewed as touchy feely because you may not be able to measure the impact of it to increased productivity
A solutions Café is a super squirrel.
This is just a list of programs implemented by various organizations across the world that have worked once change management was implemented first.
Personal KM is where you focus on developing hard and soft skills and reach your untapped potential
Human Capital analytics is understanding how to measure your employee’s engagement and how to improve and it also can be used to analyze how some behaviors may lead to increased cost or low productivity. Department of Defense reduced preventable accidents over a two year period. A Challenge was issued by the Head in 2003.
Some KM initiatives may not work out the way you intended or may not yield the results you want.. That does not mean that KM cannot work it just means you learn from your mistakes and keep going
