Knowledge Portfolio of World Bank

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  • ADD RESOURCE MANAGEMENT AND TRANSPARENCY TO GROUP PAGE.
  • As relationships progress on both fronts, interpersonal trust is built and improves the quality of collaboration. People strengthen their relationships on a professional front as they gain a more precise awareness of others’ skills and expertise. However, developing a deeper understanding of other’s knowledge and skills is only one part of building a collaborative relationship. Another important dimension is learning how to gain access to these people. Personal development: managers can help employees forge productive workplace relationships by creating opportunities for people to connect on non-work-related matters. Introduce people on both personal and professional front. (The Hidden Power of Social Networks p.95-97, p.102)
  • employee/group/ participation/ contribution recognition and incentives
  • Knowledge Portfolio of World Bank

    1. 1. Knowledge Portfolio at the World Bank Foundational Principles of Knowledge Management - Spring 2010 by Ashley Young, Sofia Sunaga, Tiatian Wang, Xiuxiu Zhao, Wei Zhang
    2. 2. Background <ul><li>The World Bank Group is currently developing a new knowledge strategy. </li></ul><ul><li>“ Our mission is to fight poverty with passion and professionalism for lasting results and to help people help themselves and their environment by providing resources, sharing knowledge , building capacity and forging partnerships in the public and private sectors” </li></ul><ul><li>NOTES: talk about a bit of the history of KNL initiative.  </li></ul>
    3. 3. Informal Interest Groups Thematic Groups GETS FUNDING WORLD BANK PORTFOLIO
    4. 4. Informal Groups Thematic Groups Global Expert Teams (GETs) Structure Community of Practice/Informal networks  Community of Practice &quot;Special Operations&quot; Team Business Objective Provide an informal forum for people with affinity of interests or needs within an area Build knowledge and capacity for a given business or competency area Agility - need to break HR and bureaucratic restrictions. Strategic imperative supporting mission of organization Membership Self-joining or peer invited Self-joining, member invitation or management suggestion Selection criteria determined by organization Motivation for participation Exchange information, know who is who, less time commitment, more freedom to create Available budget, more visibility than IGs, more voice within organization Status, unique experience on the field and opportunity to work with other experts   Potential Domain Direction Bring innovation to organization and to thematic groups Contribute to organization's permanent knowledge base On-the-spot acquisition and use of Bank's knowledge (including TG and IG knowledge)
    5. 5. Thematic Groups' Challenges <ul><li>Ensure quality of knowledge </li></ul><ul><li>Engage non-HQ staff </li></ul><ul><li>Increase HQ staff participation </li></ul><ul><li>Contribute effectively/meaningfully to operational work </li></ul><ul><li>Improve accountability of resource use </li></ul><ul><li>Lack of management support in terms of time and incentives </li></ul>
    6. 6. Environment : innovation and discipline co-exist Knowledge gap & Knowledge creation Differentiate knowledge and noise Knowledge sharing
    7. 7. A specific system for the online community System Design granular and topic -based  groups Open process for the membership The role of facilitator Reputation system: points and rank Dashboard Divide work into roles and tasks Differentiate knowledge and noise
    8. 8. Informal Interest Groups Thematic Groups GETS FUNDING WORLD BANK PORTFOLIO Question: How do we facilitate movement from one part of the portfolio to another?
    9. 9. <ul><li>JESSICA JONES, Ph.D. </li></ul><ul><li>Senior Analyst of Meteorological Communication </li></ul><ul><li>TEAMS: Policy & Research, Policy Communication </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>Director of WB Meteorological Disturbances study group, 2009 </li></ul><ul><li>Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming , 2007 </li></ul><ul><li>Received achievement award from the UN for work in meteorological communication </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. In Meteorological Communication - Johns Hopkins University </li></ul><ul><li>Masters in Meteorological Studies - University of South Carolina, Chapel Hill </li></ul><ul><li>Bachelors of Science in Meteorology - Shepherd University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>Communicating Climate Change in the Corporate World. New World Press, 2009 </li></ul><ul><li>“ How Communication Strategies Affect Adoption of Global Warming Initiatives, ” Journal of Meteorological Affairs, Spring 2007, pp. 54-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 1413 SW 18 th St., Ste. 1700 Washington, DC 21502-9856 Work Phone: (816) 925-1354 Work Cell: (817) 986-5546 Fax: (816) 925-1355 Email: [email_address] Webpage: www.essentialsofweathercomm.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Analyzing Recent Meteorological Moments How to Lead the Leaders (.pdf) GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Dana Duncan Joe Schmidt Kathy Wilson The Science of Communicating Study of Weather Communication (.doc) A Ground Level Study of Public Perception of Policy (.pdf) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP <ul><li>MEMBERSHIPS: </li></ul><ul><li>GETS: </li></ul><ul><li>Copenhagen Response Team </li></ul><ul><li>Sudan Drought Relief Effort </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Policy and Public Perception </li></ul><ul><li>Measuring Development Efficiency </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>The Science of Communicating </li></ul>
    10. 10. <ul><li>JESSICA JONES, Ph.D. </li></ul><ul><li>Senior Analyst of Meteorological Communication </li></ul><ul><li>TEAMS: Policy & Research, Policy Communication </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>Director of WB Meteorological Disturbances study group, 2009 </li></ul><ul><li>Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming , 2007 </li></ul><ul><li>Received achievement award from the UN for work in meteorological communication </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. In Meteorological Communication - Johns Hopkins University </li></ul><ul><li>Masters in Meteorological Studies - University of South Carolina, Chapel Hill </li></ul><ul><li>Bachelors of Science in Meteorology - Shepherd University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>Communicating Climate Change in the Corporate World. New World Press, 2009 </li></ul><ul><li>“ How Communication Strategies Affect Adoption of Global Warming Initiatives, ” Journal of Meteorological Affairs, Spring 2007, pp. 54-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 1413 SW 18 th St., Ste. 1700 Washington, DC 21502-9856 Work Phone: (816) 925-1354 Work Cell: (817) 986-5546 Fax: (816) 925-1355 Email: [email_address] Webpage: www.essentialsofweathercomm.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Analyzing Recent Meteorological Moments How to Lead the Leaders (.pdf) GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Dana Duncan Joe Schmidt Kathy Wilson The Science of Communicating Study of Weather Communication (.doc) A Ground Level Study of Public Perception of Policy (.pdf) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP Memberships Memberships allow you to see who is participating in what groups and you can access the pages of these groups by linking your page to theirs when claiming membership. Anything that is underlined is a link. <ul><li>MEMBERSHIPS: </li></ul><ul><li>GETS: </li></ul><ul><li>Copenhagen Response Team </li></ul><ul><li>Sudan Drought Relief Effort </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Policy and Public Perception </li></ul><ul><li>Measuring Development Efficiency </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>The Science of Communicating </li></ul>ANATOMY OF A DASHBOARD Accomplishments: Allows members to list their previous or current accomplishments such as awards, positions of leadership or participation in studies or initiatives. This is a good way to communicate your area of expertise. Name, Title & Teams Publications: Publications are listed by date starting with the most recent. Any that are available online have a link to that source. Education: This serves as an area to display your credentials.
    11. 11. <ul><li>JESSICA JONES, Ph.D. </li></ul><ul><li>Senior Analyst of Meteorological Communication </li></ul><ul><li>TEAMS: Policy & Research, Policy Communication </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>Director of WB Meteorological Disturbances study group, 2009 </li></ul><ul><li>Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming , 2007 </li></ul><ul><li>Received achievement award from the UN for work in meteorological communication </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. In Meteorological Communication - Johns Hopkins University </li></ul><ul><li>Masters in Meteorological Studies - University of South Carolina, Chapel Hill </li></ul><ul><li>Bachelors of Science in Meteorology - Shepherd University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>Communicating Climate Change in the Corporate World. New World Press, 2009 </li></ul><ul><li>“ How Communication Strategies Affect Adoption of Global Warming Initiatives, ” Journal of Meteorological Affairs, Spring 2007, pp. 54-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 1413 SW 18 th St., Ste. 1700 Washington, DC 21502-9856 Work Phone: (816) 925-1354 Work Cell: (817) 986-5546 Fax: (816) 925-1355 Email: [email_address] Webpage: www.essentialsofweathercomm.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Analyzing Recent Meteorological Moments How to Lead the Leaders (.pdf) GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Dana Duncan Joe Schmidt Kathy Wilson The Science of Communicating Study of Weather Communication (.doc) A Ground Level Study of Public Perception of Policy (.pdf) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP ANATOMY OF A DASHBOARD <ul><li>MEMBERSHIPS: </li></ul><ul><li>GETS: </li></ul><ul><li>Copenhagen Response Team </li></ul><ul><li>Sudan Drought Relief Effort </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Policy and Public Perception </li></ul><ul><li>Measuring Development Efficiency </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>The Science of Communicating </li></ul>Contact Information Search mechanism: Allows users to do a simple search such as search for a person, group or keyword. The Advanced Search function allows users to search multiple criteria at one time. For example, you could run a search for employees who have some relationship with Sudan. Favorites and Recently Viewed Pages allow for quick and easy recall. Tools and options: Edit Biographical Information – allows user to add, edit and remove information and pictures. Upload Documents – allows user to upload articles, graphs, research, etc. for access by others. Link to Page – allows user to link to pages of groups that they are participating in Manage Settings – allows users to customize color settings and simple design features such as size of pictures and text. Help – allows user to search database manual and ask for support Communication Tools
    12. 12. <ul><li>JESSICA JONES, Ph.D. </li></ul><ul><li>Senior Analyst of Meteorological Communication </li></ul><ul><li>TEAMS: Policy & Research, Policy Communication </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>Director of WB Meteorological Disturbances study group, 2009 </li></ul><ul><li>Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming , 2007 </li></ul><ul><li>Received achievement award from the UN for work in meteorological communication </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. In Meteorological Communication - Johns Hopkins University </li></ul><ul><li>Masters in Meteorological Studies - University of South Carolina, Chapel Hill </li></ul><ul><li>Bachelors of Science in Meteorology - Shepherd University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>Communicating Climate Change in the Corporate World. New World Press, 2009 </li></ul><ul><li>“ How Communication Strategies Affect Adoption of Global Warming Initiatives, ” Journal of Meteorological Affairs, Spring 2007, pp. 54-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 1413 SW 18 th St., Ste. 1700 Washington, DC 21502-9856 Work Phone: (816) 925-1354 Work Cell: (817) 986-5546 Fax: (816) 925-1355 Email: [email_address] Webpage: www.essentialsofweathercomm.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Analyzing Recent Meteorological Moments How to Lead the Leaders (.pdf) GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Dana Duncan Joe Schmidt Kathy Wilson The Science of Communicating Study of Weather Communication (.doc) A Ground Level Study of Public Perception of Policy (.pdf) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP <ul><li>MEMBERSHIPS: </li></ul><ul><li>GETS: </li></ul><ul><li>Copenhagen Response Team </li></ul><ul><li>Sudan Drought Relief Effort </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Policy and Public Perception </li></ul><ul><li>Measuring Development Efficiency </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>The Science of Communicating </li></ul>MAIN “POINTS” OF A DASHBOARD Member of GETS Team: 10 points Member of Thematic Group: 5 points Member of Informal Group: 3 points
    13. 13. <ul><li>JESSICA JONES, Ph.D. </li></ul><ul><li>Senior Analyst of Meteorological Communication </li></ul><ul><li>TEAMS: Policy & Research, Policy Communication </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>Director of WB Meteorological Disturbances study group, 2009 </li></ul><ul><li>Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming , 2007 </li></ul><ul><li>Received achievement award from the UN for work in meteorological communication </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. In Meteorological Communication - Johns Hopkins University </li></ul><ul><li>Masters in Meteorological Studies - University of South Carolina, Chapel Hill </li></ul><ul><li>Bachelors of Science in Meteorology - Shepherd University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>Communicating Climate Change in the Corporate World. New World Press, 2009 </li></ul><ul><li>“ How Communication Strategies Affect Adoption of Global Warming Initiatives, ” Journal of Meteorological Affairs, Spring 2007, pp. 54-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 1413 SW 18 th St., Ste. 1700 Washington, DC 21502-9856 Work Phone: (816) 925-1354 Work Cell: (817) 986-5546 Fax: (816) 925-1355 Email: [email_address] Webpage: www.essentialsofweathercomm.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Analyzing Recent Meteorological Moments How to Lead the Leaders (.pdf) GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Dana Duncan Joe Schmidt Kathy Wilson The Science of Communicating Study of Weather Communication (.doc) A Ground Level Study of Public Perception of Policy (.pdf) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP <ul><li>MEMBERSHIPS: </li></ul><ul><li>GETS: </li></ul><ul><li>Copenhagen Response Team </li></ul><ul><li>Sudan Drought Relief Effort </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Policy and Public Perception </li></ul><ul><li>Measuring Development Efficiency </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>The Science of Communicating </li></ul>MAIN “POINTS” OF A DASHBOARD Accomplishments: 1-10 points Values assigned by administrator. Education: Ph.D. – 4 points Masters Degree – 2 points Bachelors Degree – 1 point Publications: Book – 7 points Chapter in a book – 5 points Guide – 5 points
    14. 14. <ul><li>JESSICA JONES, Ph.D. </li></ul><ul><li>Senior Analyst of Meteorological Communication </li></ul><ul><li>TEAMS: Policy & Research, Policy Communication </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>Director of WB Meteorological Disturbances study group, 2009 </li></ul><ul><li>Director of NWS/WB Collaborative Effort for Public Understanding of Global Warming , 2007 </li></ul><ul><li>Received achievement award from the UN for work in meteorological communication </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. In Meteorological Communication - Johns Hopkins University </li></ul><ul><li>Masters in Meteorological Studies - University of South Carolina, Chapel Hill </li></ul><ul><li>Bachelors of Science in Meteorology - Shepherd University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>Communicating Climate Change in the Corporate World. New World Press, 2009 </li></ul><ul><li>“ How Communication Strategies Affect Adoption of Global Warming Initiatives, ” Journal of Meteorological Affairs, Spring 2007, pp. 54-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 1413 SW 18 th St., Ste. 1700 Washington, DC 21502-9856 Work Phone: (816) 925-1354 Work Cell: (817) 986-5546 Fax: (816) 925-1355 Email: [email_address] Webpage: www.essentialsofweathercomm.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Analyzing Recent Meteorological Moments How to Lead the Leaders (.pdf) GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Dana Duncan Joe Schmidt Kathy Wilson The Science of Communicating Study of Weather Communication (.doc) A Ground Level Study of Public Perception of Policy (.pdf) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP <ul><li>MEMBERSHIPS: </li></ul><ul><li>GETS: </li></ul><ul><li>Copenhagen Response Team </li></ul><ul><li>Sudan Drought Relief Effort </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Policy and Public Perception </li></ul><ul><li>Measuring Development Efficiency </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>The Science of Communicating </li></ul>TOTAL POINTS FOR JESSICA JONES: 82
    15. 15. POLICY AND PUBLIC PERCEPTION Mission: To analyze and understand how public perception is formed regarding policy and the implementation of policy. Purpose: To make recommendations for effective creation, communication and implementation of policy with regard to influencing public perception. Meetings: 1 st Friday of every month, 1pm Dunn Building, Ste. 1350 Announcements: Guest Speaker for May 4 meeting announced—Dr. Alena Valdez, Policy Advisor to President Felipe De Jesus Calderon. She will discuss the policy struggles currently facing Mexico. Contact Information: Margaret Meyers, Facilitator 1413 SW 18 th St., Ste. 1520 Washington, DC 21502-9856 Work Phone: (816) 925-9876 Work Cell: (817) 986-0098 Fax: (816) 925-1359 Email: margaret.meyers @wb.us.org Webpage: www.policy&pubperception.org Search other pages: Advanced Search CALENDAR OF EVENTS May 4, 7pm: Guest Speaker, Fox Building, Ste. 2300 June 16, 11am: Brown Bag Lunch Series presents “Development & Social Media”, Fox Building, Ste. 2306 MOST RECENT DOCUMENTS & ITEMS The Role of Social Media in Secondary Schools Project Proposal How Roads in Lead to People Out Case Study Looking Back to Move People Forward Presentation Recording DOWNLOAD OTHER GROUP DOCUMENTS OR ITEMS CHAT FORUM WHITE BOARD EDIT GROUP INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP MEMBERS: Facilitator: Margaret Meyers Angela Adams Jennie Buckley Harold Butler Frank Cahill Laura Campbell Sherri Duncan Jessica Jones Joy Kilmer Edward King Tricia Lester Hilda Lawrence Donna Meyers John Schroeder Myron Resling Marian Roberts Niwanna Robertson Foster Smith Kathy Snyder Jeremiah Weinhold Kathleen Wilson GROUP PAGE
    16. 16. Internal Knowledge Sharing
    17. 17. <ul><li>Knowing who has the expertise and skills; </li></ul><ul><li>Knowing how their expertise and skills can be utilized; </li></ul><ul><li>Knowing why they should invest the time and effort to make this happen. </li></ul>Internal Knowledge Sharing
    18. 18. Who? John Rebecca Michael Frank Stella George Jessica Andrew William Lucy Simon Penny Jackie Pauline Henry June
    19. 19. Change of Context <ul><li>information-sharing methods as conversations around the office coffee machine </li></ul><ul><li>More distributed offices, larger organizations (World Bank status) </li></ul>Group
    20. 20. <ul><li>Company career: </li></ul><ul><li>Previous employment: </li></ul><ul><li>Education: </li></ul><ul><li>Person you’d most like to have lunch with: </li></ul><ul><li>Ideal vacation that you’ve never taken: </li></ul><ul><li>Hobbies or hidden talents: </li></ul><ul><li>First job or weirdest experience: </li></ul>Picture Name: Business Unit: Job Title: Areas of Expertise: Office phone: Cell phone: E-mail: Persona Book Template — The Hidden Power of Social Networks, p. 96 Who? Understanding of Others’ Knowledge and Expertise How to Gain Access to These People
    21. 21. Profile How? Section 2 Section 3 Section 4 Section 1 Section 5 Section 1
    22. 22. Blog How? Section 2 Section 3 Section 4 Section 1 Section 5 Section 2
    23. 23. Wiki How? Section 2 Section 3 Section 4 Section 1 Section 5 Section 3
    24. 24. Forum How? Section 2 Section 3 Section 4 Section 1 Section 5 Section 4
    25. 25. Brainstorming How? Section 2 Section 3 Section 4 Section 1 Section 5 Section 5
    26. 26. How?
    27. 27. <ul><li>Credit Incentive </li></ul><ul><li>Star Knowledge Contributor/Group of the Month </li></ul><ul><li>Lottery Award in Compiling the Profiles </li></ul><ul><li>Facilitator(benevolence-based trust) </li></ul>Why?
    28. 28. Internal Knowledge Sharing Situational Learning (mentor/apprenticeship/ one-on-one dialogues) Communities of Practice (Collaboration Tools/ cross-functional conversations) Internal Communication Platform (Staff Directory/ Expert Finder)
    29. 29. External Experts: Incentives to get experts involved in knowledge production Integrated physical and online; external and internal communities Identify and engage external experts Online community of practice 1 2 3 4
    30. 30. <ul><li>JIAN WANG, Ph.D. </li></ul><ul><li>Renewable Energy Engineer Arc Energy Consultants </li></ul><ul><li>TEAMS: Climate Change </li></ul><ul><li>ACCOMPLISHMENTS: </li></ul><ul><li>CEO of Solar Innovations, Inc. </li></ul><ul><li>Founder of the Association for the Advancement of Alternative Energy </li></ul><ul><li>EDUCATION: </li></ul><ul><li>Ph.D. Environmental Engineer, Tsinghua University </li></ul><ul><li>MS in Computer Science, Georgetown University </li></ul><ul><li>MA in Communication, Culture & Technology, Georgetown University </li></ul><ul><li>PUBLICATIONS: </li></ul><ul><li>The Role of Energy in Arresting Climate. New World Press, 2007 </li></ul><ul><li>“ Renewable Energy Resevoirs, ” Journal of Urban Energy, Spring 2007, pp. 56-65 </li></ul><ul><li>The Earth and Me: A simple guide for understanding your role in climate change. New World Press, 2007 </li></ul>Contact Information: 4672 Energy Drive Pasadena, CA 44672 Work Phone: (333) 925-7654 Work Cell: (312) 978-9546 Fax: (333) 925-7655 Email: [email_address] Webpage: www.renewableenergy.com Search other pages: Advanced Search Favorites: Strategies of Climate Communication Wind, Air, Water & Sun Being a Leader in Energy Evolution GETS Guidelines for Participation Calendar of Events Recently Viewed Pages: Foster Grant Carey Hudson Kate Brown Fostering Positive Change in Climate Conservation Study of Solar versus Wind Power (.pdf) What does sustainable really mean? (.doc) CHAT FORUM WHITEBOARD EDIT BIOGRAPHICAL INFORMATION UPLOAD DOCUMENTS LINK TO PAGE MANAGE SETTINGS HELP <ul><li>MEMBERSHIPS: </li></ul><ul><li>THEMATIC GROUPS </li></ul><ul><li>Climate Change Communication </li></ul><ul><li>Solar Power for Dense Populations </li></ul><ul><li>INFORMAL GROUPS </li></ul><ul><li>Urban Engineering for Sustainability </li></ul>
    31. 31. Geographical and cultural differences Education Level Autonomy Online Community Cost-saving, efficient Hyper-personal Communication Why ?
    32. 32. How to invite external experts?
    33. 33. Identification from different areas Academic Gov Biz Dissident NGOs EXPERTS Advertising Word of Mouth
    34. 34. How to approach them <ul><li>Database of people organizations WB has previously worked with </li></ul><ul><li>Experts of WB’s personalprofessional contacts </li></ul><ul><li>International Conference </li></ul><ul><li>Regional Interests groups negotiations </li></ul><ul><li>Reports NewsAssociations </li></ul>
    35. 35. FUN! Benefits to external experts: Incentives for career World Bank’s response Networking and recognition from peers Chance for special events of WB based on their grades
    36. 36. Interactions beyond virtual community Special events for different areas: meeting, seminar, annual HH S pecific region s when assigned to tackle problems Facilitate personal interactions Other professional occasions
    37. 37. Knowledge Retention
    38. 38. Informal Interest Groups Thematic Groups GETS FUNDING WORLD BANK PORTFOLIO Knowledge Reservoir of the portfolio
    39. 39. Identify important knowledge Human knowledge Social knowledge Cultural knowledge Structural knowledge
    40. 40. Human Knowledge Education background Projects Publications Collaborations Expertise
    41. 41. Social Knowledge <ul><li>Internal network structure (knots and links) </li></ul><ul><li>Connections among different groups </li></ul><ul><li>External contacts and outreaches </li></ul><ul><li>Methods: social network analysis, survey </li></ul>
    42. 42. Cultural Knowledge <ul><li>Domain </li></ul><ul><li>Goals and Values </li></ul><ul><li>Common Interests </li></ul>
    43. 43. Structural knowledge <ul><li>Self-set rules within communities </li></ul><ul><li>Leadership </li></ul><ul><li>Daily routines </li></ul><ul><li>Communication and collaboration tools </li></ul><ul><li>Research tools </li></ul>
    44. 44. Evaluate the knowledge defined to be retained. <ul><li>Certain strategies: </li></ul><ul><li>Define the critical knowledge by referring to its relevance to the domain of the group </li></ul><ul><li>Track the flow of knowledge within the organization (Who are the owners? Who are the seekers?) </li></ul><ul><li>If possible, figure out the life cycle of the knowledge </li></ul>
    45. 45. Knowledge retention methods <ul><li>Establish a content and document management system, such as videotape recordings, action and activity reviews </li></ul><ul><li>Establish a common website for individual groups </li></ul><ul><li>Sub-CoPs and informal social networks within CoP </li></ul><ul><li>Mentor programs </li></ul>

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