1. Keith Grocott
Essex
SS7 3YL
Telephone 07970 136 768
Email: Keithgrocott1@gmail.com
EmploymentHistory
February1987 to present McCollsRetail Group
Communications Analystworkingforalarge Retail Organisationengagedinavarietyof voice and
data relatedprojects,reportingdirectlytothe Directorof IT.
KeydutiesandResponsibilities
 Dealingeverydaywithphone andbroadbandfailures onanetworkof 1300 branches.
 Orderingtelephone andbroadbandlinesfornew store acquisitions,ensuringtheseservices
are deliveredpriortotakeover.
 Checkingmonthlyphone billsandensuringanydiscrepanciesare amended.
 Testingbroadbandrouterspriortoinstallationatnew branches.
 I am alsopart of the Infrastructure teamwhichisresponsible for the daytoday monitoring
of operational procedures,thisincludescheckingdaily backups(serverand IBMIseries) and
ensuringall overnightproductionjobs have completednormally. Supportingonlineuser
queries andwhenrequired usingAD(Active Directory) toresolve.
Completed projectsinclude:
 Responsible forthe compilationof anITT documentforthe developmentof a
communicationspollingsystem.
 Performedabroadbandrouter evaluationresultinginanorderbeingplacedfor1300 units
 PerformedaTerminal Adaptorevaluationresultingina640K order beingplaced.
 Workingwiththe Terminal Adaptorsupplierwe developedavoice “call barring”solution
whichresultedinannual savingsof 250K.
 Responsible forthe implementationof aSiemensRealitisPABX afterastudyof comparable
digital andanalogswitches.
 Evaluationof communicationsrequirementsforadistributioncentre resultinginthe
installationof Megastreamand Kilostreamforbothvoice anddatacircuits.
 Implementedastructuredcablingsystematboth the HeadOffice andDistributioncentre.
 Provisionandmaintainingof Disasterrecoveryprocedures.
Knowledgeof the following:
 CCITT recommendations,communicationstandardsandprotocolsincluding OSI,SNA,SAA,
APPN,APPC,AsynchronousandSDLC.
 Windows,OS/2,Novell
 Experience of the ISeriesincludes:
 CL programmingandthe implementationof DisplayStationPassThrough,Object
Distribution(SNADS) andP.C.Support
 Knowledgeof PCI(PaymentCardIndustry) compliance

2. August1983 to January1987 LondonInternational Group
I joinedLIGas a ComputerOperatoranda yearlaterwas promotedtothe positionof ShiftLeader.
Twelve monthslaterIwas promotedtothe positionof NetworkController.The remote network
comprisedof a mixture of DOS/VSEandVMbinarysynchronouscircuitsusingRAPS,RSCSand
TUBES. Salespersonsacrossthe country usedV.22 3270 type portable terminalstogainaccessto
CICSonline ordersystemviathe PSTN.
Completedprojectsinclude:
 Implementationof aTechnical SupportDeskto deal withonline userproblems.
September1979 to July1983 Ford Motor Company
I joinedFordsasa Shiftdata Control Clerk,my dutiesincludedthe preparationof JCLand data input
for batch processingandcontrollingall aspectsof output.Iwaspromotedto the positionof
ComputerOperatoreighteenmonthslater.Asone of onlytwooperatorspershiftitwasnecessary
to be familiarwithall aspectsof operating procedure.The systemconfigurationconsistedof anIBM
4341 runningVMwhichsupportedthree VSEVirtual machinesincludingadedicatedproductionCICS
system.
ProfessionalCourses
IBM AS/400 Office Vision/400Administration(4days)
SafetyNet AS/400 DisasterRecovery(3days)
IBM AS/400 SystemsFacilities(4days)
IBM AS/400 DistributedSystemsEnvironment(4days)
Circle CICSSystemsAdministration(4days)
Protocol The OperationsAnalyst(5days)
Racal Milgo Data Communications(5days)
IBM VMOperatortraining(3 days)
Education
5 GCE O levelsMathematics,Physics,Chemistry, GeographyandEnglish Language.
HobbiesandInterests
In myspare time Ienjoygolf,bothwatchingandplaying,beingamemberof mylocal club.I regularly
volunteerforlocal charityHavensHospices,marshalling,helpingwitheventsetups etc. at the
weekends.Ifindthisveryrewardingandworthwhile.