Relaunched system for all your need when customers should be served personally. API that allows you to deep integrate MyCallSystems into your IT infrastructure.
How to use activity code in your call centerTentacle Cloud
It is very difficult to keep a track of communication on daily basis in a contact center. Call disposition code or activity codes are the tags that are used to designate the outcome of a call.
10 Call Center Statistics To Help You Stay on Top of the Trendsjincy joy
Call center industry is growing exponentially and advancing day by day.
Here are 10 statistics to help you stay ahead of the competitors and abreast with the top call center trends.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
The report discusses Udyog Enterprises, a distributor of construction chemicals for Sika company. It stores the chemicals by Sika in its inventories and then supplies them to companies as per demand. The customers are largely divided into two main segments, industrial buyers and retail buyers. 95% of the revenue comes from retail buyers.
The methods through which the company generates leads are-
Sika provides them information about the projects happening
Through site visits by a team of engineer from Sika and sales force from Udyog
Through some information in newspaper ads
Through word-of-mouth, if the company hears about any projects going on then we approach the company.
How to use activity code in your call centerTentacle Cloud
It is very difficult to keep a track of communication on daily basis in a contact center. Call disposition code or activity codes are the tags that are used to designate the outcome of a call.
10 Call Center Statistics To Help You Stay on Top of the Trendsjincy joy
Call center industry is growing exponentially and advancing day by day.
Here are 10 statistics to help you stay ahead of the competitors and abreast with the top call center trends.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
The report discusses Udyog Enterprises, a distributor of construction chemicals for Sika company. It stores the chemicals by Sika in its inventories and then supplies them to companies as per demand. The customers are largely divided into two main segments, industrial buyers and retail buyers. 95% of the revenue comes from retail buyers.
The methods through which the company generates leads are-
Sika provides them information about the projects happening
Through site visits by a team of engineer from Sika and sales force from Udyog
Through some information in newspaper ads
Through word-of-mouth, if the company hears about any projects going on then we approach the company.
Fusio India cater recruitment solutions to various industries like BPO, ITES, IT, Telecom, Banking , Financial and Insurance, IT-Hardware, Software,Technical Support, Retail, Fashion, Garments, Merchandising, Media, Entertainment, Hospitality, Healthcare, Medical, Secretary, Front Office, Data Entry.
Crm in manufacturing industry get closer to your customersSalesBabuCRM
SalesBabu CRM enables the companies to receive automatic reminders & prediction on customer demands related to that particular product in which you are serving to the customers. So that you can easily schedule the production floor work load against the most demanded product from your multi bucket.
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
ACL Mobile is a leading provider of multi-channel mobile messaging solutions. Since its inception in 2000, it has emerged as a front runner in designing and developing highly secure, scalable and reliable platforms and products across mobile mediums of SMS, Voice & Data. ACL’s solutions help businesses build a smarter connect with their customers, enhance relationship and achieve profitability.
With its state-of-the-art infrastructure and trusted partnership with telecom operators in India and across the globe; ACL Mobile continues to define, architect, build and provide messaging solutions to over 500 large businesses across several verticals. It is a preferred partner for the banking industry. ACL’s robust web tools, APIs and cutting-edge platform enable sending more than 1 billion messages a month with 99.99% uptime rate. ACL Mobile is constantly helping enterprises to integrate innovative mobile messaging strategy into their businesses to acquire and serve their customers.
Headquartered in Delhi NCR, India, ACL is committed to constantly innovate not only for the next generation of smart messaging solutions but also in areas of mobile payment and mobile data.
Call Center Services Can Ensure Efficient Customer Engagement StrategiesGo4customer
Availing call center services for business can easily engage right customers and potential buyers for products and services that can be profitable in generating and making revenue for company.
Most of the people, who are bit aware, knows that CRM is for managing leads, sales pipeline, customer contact management, creating quotes and invoices and providing after sales service, via a helpdesk and of course some... err, lots of boring reports.
Second CRM was established in 2010, and so far worked with more than 200 customers across the region, automating hundreds of scenarios, to eliminate manual actions and make the overall process efficient and the employees much more productive.
This slideshare is a compilation of different use cases that Second CRM has implemented for some of our customers in automating their business operations.
With a simple implementation of our customizable widget on your company website, you enable your worldwide customers to order, setup and maintain, any type of phone numbers, in combination with easy to use call routing packages (IVR features, from a simple forwarding of calls to full contact center solution that can benefit any company).
Service is live in a couple of clicks and no resources from your company are required. With this solution you give your customers quick time to market and full control over their communications, and your company can increase revenue, cut costs and focus resources in your core/future business.
There are no setup, monthly costs or any kind of commitments.
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
SimplyCast Automotive 360 - Automation From Every AngleSimplyCast
Learn why SimplyCast is the ideal solution for your automotive dealership. Expand business, engage customers and take the pressure off the sales and marketing staff. Watch this detailed presentation to learn more.
Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM works with mid-size organisations who have currently implemented some opensource, in-house developed, or low end solution for meeting their basic needs and are now looking for a well implemented solution, customised as per their needs and integrated with other backend applications.
Second CRM is designed to cater to the needs of organisations, which have 30-200 employees in a single or multiple locations.
The rise of new technologies and the Internet in particular has resulted in the emergence of a new ecosystem which is significantly different from the traditional business models.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Fusio India cater recruitment solutions to various industries like BPO, ITES, IT, Telecom, Banking , Financial and Insurance, IT-Hardware, Software,Technical Support, Retail, Fashion, Garments, Merchandising, Media, Entertainment, Hospitality, Healthcare, Medical, Secretary, Front Office, Data Entry.
Crm in manufacturing industry get closer to your customersSalesBabuCRM
SalesBabu CRM enables the companies to receive automatic reminders & prediction on customer demands related to that particular product in which you are serving to the customers. So that you can easily schedule the production floor work load against the most demanded product from your multi bucket.
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
ACL Mobile is a leading provider of multi-channel mobile messaging solutions. Since its inception in 2000, it has emerged as a front runner in designing and developing highly secure, scalable and reliable platforms and products across mobile mediums of SMS, Voice & Data. ACL’s solutions help businesses build a smarter connect with their customers, enhance relationship and achieve profitability.
With its state-of-the-art infrastructure and trusted partnership with telecom operators in India and across the globe; ACL Mobile continues to define, architect, build and provide messaging solutions to over 500 large businesses across several verticals. It is a preferred partner for the banking industry. ACL’s robust web tools, APIs and cutting-edge platform enable sending more than 1 billion messages a month with 99.99% uptime rate. ACL Mobile is constantly helping enterprises to integrate innovative mobile messaging strategy into their businesses to acquire and serve their customers.
Headquartered in Delhi NCR, India, ACL is committed to constantly innovate not only for the next generation of smart messaging solutions but also in areas of mobile payment and mobile data.
Call Center Services Can Ensure Efficient Customer Engagement StrategiesGo4customer
Availing call center services for business can easily engage right customers and potential buyers for products and services that can be profitable in generating and making revenue for company.
Most of the people, who are bit aware, knows that CRM is for managing leads, sales pipeline, customer contact management, creating quotes and invoices and providing after sales service, via a helpdesk and of course some... err, lots of boring reports.
Second CRM was established in 2010, and so far worked with more than 200 customers across the region, automating hundreds of scenarios, to eliminate manual actions and make the overall process efficient and the employees much more productive.
This slideshare is a compilation of different use cases that Second CRM has implemented for some of our customers in automating their business operations.
With a simple implementation of our customizable widget on your company website, you enable your worldwide customers to order, setup and maintain, any type of phone numbers, in combination with easy to use call routing packages (IVR features, from a simple forwarding of calls to full contact center solution that can benefit any company).
Service is live in a couple of clicks and no resources from your company are required. With this solution you give your customers quick time to market and full control over their communications, and your company can increase revenue, cut costs and focus resources in your core/future business.
There are no setup, monthly costs or any kind of commitments.
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
SimplyCast Automotive 360 - Automation From Every AngleSimplyCast
Learn why SimplyCast is the ideal solution for your automotive dealership. Expand business, engage customers and take the pressure off the sales and marketing staff. Watch this detailed presentation to learn more.
Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM works with mid-size organisations who have currently implemented some opensource, in-house developed, or low end solution for meeting their basic needs and are now looking for a well implemented solution, customised as per their needs and integrated with other backend applications.
Second CRM is designed to cater to the needs of organisations, which have 30-200 employees in a single or multiple locations.
The rise of new technologies and the Internet in particular has resulted in the emergence of a new ecosystem which is significantly different from the traditional business models.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Customer support is a valuable part of managing a modern business. What is call center organizations with medium-to-large customer bases frequently making use of a centralized answering services company to deal with customer support issues?
Gartner defines the call center as a “department by which employees receive making high volumes of phone calls” with internal customers (for example helpdesks) and exterior customers (customer support and support).
Call centers have numerous purposes, including:
Customer service and support
Account management
Market research
Telemarketing
Billing
Leveraging sales babu crm software in the small businessSalesBabuCRM
Small scale companies and startups can leverage numerous strategies of a good CRM (customer relationship management) softwares like SalesBabuCRM, to improve and organize its overall customer process management.
Leveraging sales babu crm software in the small business (1)SalesBabuCRM
Small scale companies and startups can leverage numerous strategies of a good CRM (customer relationship management) softwares like SalesBabuCRM, to improve and organize its overall customer process management.
5 Industries That Can Benefit From Predictive DialersAnjani Vigha
Almost every industry is benefiting from predictive dialers, here we have discussed five industries where cloud-based dialers are performing very well.
30 Benefits of Call Center Software Too Good to IgnoreTentacle Cloud
The benefits of using call center software are many. In addition to the fact that you can use and capitalize on the software, your call center will be able to address several issues only a few contact centers know of. Companies that use call center software which allows them to pick and choose the calls they field no longer have to take calls in the order in which they are received.
http://www.tentaclecloud.com/signup
The best companies always do two things; everything they can to save money, which helps improve the bottom line, and secondly, focus on customer satisfaction.
Despite this, many organisations still struggle to implement successful customer service programmes.
Research shows that organisations lose more than N34.6 trillion annually due to poor customer service.
What then is the solution?
Contact centre outsourcing. It not only saves you money but also improves your customer satisfaction levels and, critically, your brand reputation – when done rightly.
So, how can you leverage the expertise of a highly-skilled contact centre service provider to deliver a first-class customer experience?
In this deck, you will learn how to outsource your customer service strategy to a highly-skilled third party. You will also learn;
• Why the most successful organisations are outsourcing their contact centre function
• The features you can leverage in a state-of-the-art contact centre
• Key qualities to look out for when choosing your contact centre outsourcing service provider.
Top Features to Look for in a Cloud Call Center Software: Enhance Your Custom...Telerain Philippines
In the fast-paced business landscape, delivering exceptional customer support is paramount to building a loyal customer base. Cloud call center software equips businesses with the tools to efficiently handle inbound and outbound communications, ensuring seamless customer interactions. Whether you run a small business or a large enterprise, choosing the right cloud call center software is critical for maximizing the productivity and providing top-notch customer service. A well-equipped cloud call center software holds the potential to revolutionize your customer support operations, streamlining inbound and outbound communications for maximum efficiency.
Why every business, no matter the size, should use crm softwareSalesBabuCRM
Customer relationship management(CRM) software provides systematic process management technology used by companies for interacting with existing and prospective clients. Since customer loyalty and overall experience affects the company revenue, it’s important to appease your consumers.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
1. T H E
P L AT F O R M
O F
mycallsystems.com
and its Services
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
2. The service mycallsystems.com offers a range of innovative solutions which will help companies to
reach the leading positions in the conditions of high
business competition.
Among services which organize effective work in promoting and selling, and also improving the quality of work with the current and future clients, you can order:
a call back service from the site;
services on calling messaging;
a service on the organization of conference calls.
If you use the services of mycallsystems.com, you are sure to provide your company
with the means of communication being both modern and effective. The affective and
reliable activity of your business will be guaranteed and besides you will reduce the
risks to lose your potential customers to the zero point.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
3. MyCallSystems.com has advanced API and can
be integrated into different systems and services. The use of API opens the greatest possibilities to automatize business processes. Besides it allows to customize necessary functions
important for your company.
The description of API is located on site
www.mycallsystems.com
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
4. The service mysitecalls.me offers a call back service
from the site.
This serv ice feature will help the clients of the company to get free information they
are interested in and which they haven’t found on your site for some reason. Such
care about your customers will attract attention of some more new ones and will
ensure the increase of sales volume.
Among the advantages you receive after you have ordered this feature we can mention the following:
the improvement of the customer service;
the increase of the trust and loyalty level;
the increase of the purchases from the site;
attracting customers from other regions.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
5. in Practical Use
Let’s imagine the situation when a man is interested in the goods and services
of your company and is eager to ask you some very important questions but he
can’t do it because of lack of money on the telephone to make a call.
The availability of the call back service on the site of your company will solve
this problem in two clicks. The customer fills in the form in which he points
out his name, telephone number and the time most suited to receive the call.
After the form has been sent the employee gets an immediate message after
which he gets in touch with the customer at the appointed time and helps to
solve all the problems and burning questions to order the service or to purchase some goods.
The service is easily integrated into your site, providing high quality and maximum quantity of coverage for the call.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
6. The telephone conferences, the organization of
which is offered by Myconfcall, are used by more
and more companies as a part of everyday activity in
the conditions of the contemporary development of
modern technologies.
Audio conference — is a great tool to improve the efficiency of your company, which
gives you the following features:
planning of the start of the conference and the number of participants;
fully automated collection of participants;
recording and listening to the conference call;
the creation of the conference call from anywhere in the world;
the lowest prices with the same quality of communication.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
7. in Practical Use
Imagine the situation with one of your subsidiaries in which there arose a
crisis situation and you need concerted actions with the heads of the company,
whose main offices are located in another city, or even country. The emergency
situation can't wait for its realization, it needs a swift decision-making. But
what must be done if it takes a lot of time to organize the meeting of geographically separated groups of people.
The ideal solution in this situation will be a conference call, which will provide a prompt solution of the issue. The service Myconfcall can help to arrange
a conference for which the phone numbers of all participants of the conference are pointed out. The system automatically calls and connects all the subscribers, and after that the participants of the conference can proceed to the
collective solution of the problem, while being in different places at this very
moment.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
8. Mycallinformer.com is an automatic voice messaging
service, which can effectively carry out information
campaigns, deliver necessary information to the
client and receive reports about the listening and
immediate response to the notification.
The advantages of this service are the following:
speed and efficiency of the on-line communication with the customers;
important information delivery by means of voice messages;
guaranteed voice message delivery to the customer;
customer loyalty increase;
company’s cost cutting.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
9. in Practical Use
Your beauty center wants to inform your clients about new services. But your
clients database is rather big and it will take a lot of time to call everyone. But
you can record a voice message, containing a complete information about your
new services, and with the help of Mycallinformer you can organize a voice
messaging to all your customers. A voice message is delivered as a regular call.
After taking the receiver of the telephone the client listens to the recorded
audio message. Should the customer be interested in your new service he/she
presses cirtain buttons to provide feedback. You will recieve a notification,
after which all you need to do is to call back to the client.
This service can help you send out not only information and advertisements of
any kind, but also some memorable Birthday greetings or greetings on some
other important events.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
10. DIALER
Dialer – is a new service in our system, based on the
platform Mycallsystems.com. The service is aimed at
making outgoing calls to your customers and maximizing the impact of call-center operations for outgoing calls.
The distinctive advantages of the Dialer are:
dialer dials the customers and the operators are communicating with them;
the operators don’t waste time on those customers who are not interested in the
topic of the call;
the system “knows” the average talk time and starts to dial-up simultaneously to
multiple clients in order not to make the operator be “idle”;
the calls can be recorded.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
11. Practical Use of Dialer
Imagine the situation when the sales Department of the Bank has set a task to
inform all the owners of credit cards about new tariffs and special offers in the
shortest possible time. The service feature Dialer is used to save time of the
managers not to dial-up and explain the essence of new tariffs to the client
who are not interested.
The system loads the numbers of all clients, which the Bank wants to inform
by telephone calls. You are to write a jingle with the text of the proposals and
the system begins to ring up the customers. If the client of the Bank became
interested in the service and listened to the message up to the end and
remained on the line, he immediately is connected with an operator for a
more detailed conversation. In the end, we reduced the work of the Bank employees by automating the process of dialing, satisfying the customer's quality
service and friendly customer service.
info@mycallsystems.com
www.mycallsystems.com
Phone: +7 (495) 545-47-36
12. If you became interested in the services of the platform Mycallsystems.com, we’ll be glad to hear your
offers, questions and wishes. Thanks for your attention!
www.mycallsystems.com
info@mycallsystems.com
Phone: +7 (495) 545-47-36