9. Things you may see in a Break Room and Cafeteria:
Coffee Machine Sink Refrigerator
Water Kettle Trashcan/Rubbish bin Microwave
10. Work spaces in offices are usually arranged in a handful of
ways:
11. A P________ office is an enclosed work space for one
person. It’s suitable for activities which are confidential,
demand a lot of concentration or include many small
meetings
12. A PRIVATE office is an enclosed work space for one person.
It’s suitable for activities which are confidential, demand a lot
of concentration or include many small meetings
13. A C____________ is a partially enclosed work space for one
person. It’s suitable for activities which demand medium
concentration and medium interaction.
*This office arrangement dominates most office spaces today.
14. A CUBICAL is a partially enclosed work space for one person.
It’s suitable for activities which demand medium concentration
and medium interaction.
*This office arrangement dominates most office spaces today.
15. An O_______ work space is usually for more than ten people,
& it’s suitable for activities which demand frequent
communication or routine activities which need relatively little
concentration
• This arrangement is commonly seen with “creatively”
focused companies.
16. An OPEN work space is usually for more than ten people, & it’s
suitable for activities which demand frequent communication or
routine activities which need relatively little concentration
• This arrangement is commonly seen with “creatively” focused
companies.
17. A T____________ space is a group work space for two to eight
people. It’s suitable for teamwork which demands frequent
communication and a medium level of concentration
18. A TEAM space is a group work space for two to eight people.
It’s suitable for teamwork which demands frequent
communication and a medium level of concentration
19. A M_____________ Room & C____________ Rooms are
used interchangeably. These two spaces are used to discuss
business with other people.
20. A MEETING Room & CONFERENCE Rooms are
used interchangeably. These two spaces are used to discuss
business with other people.
21. The C__________ Room is a support space with facilities for
printing, scanning and copying.
22. The COPY Room is a support space with facilities for
printing, scanning and copying.
23. Sometimes offices will have a L___________ to provide
relevant books, magazines & journals to support employees
24. Sometimes offices will have a LIBRARY to provide
relevant books, magazines & journals to support employees
25. If you’re lucky, you’ll work in an office that has an outdoor space
called a C_____________, with tables, chairs & benches.
26. If you’re lucky, you’ll work in an office that has an outdoor space
called a COURTYARD, with tables, chairs & benches.
35. When we look at a company HIERARCHY (or Corporate
Structure , we can begin at the top.
36. TOP LEVEL
MANAGEMENT
• The top level management determines the objectives, policies and plans of
the organization.
• The top level management does mostly the work of thinking, planning and
deciding. Therefore, they are also called as the Administrators
• They spend more time in planning and organizing (long term 5-20 yrs).
• The top level management are directly responsible to the Shareholders,
Government and the General Public.
• The success or failure of the organization largely depends on their efficiency
and decision making.
37. The S_______________ are an individual, group of people or organization
that holds 1 or more shares of the company.
They are the investors of the company (owners), and they vote on who gets
to represent them on the B.O.D.
38. The STOCKHOLDERS/SHAREHOLDERS are an individual, group of people
or organization that holds 1 or more shares of the company.
They are the investors of the company (owners), and they vote on who gets
to represent them on the B.O.D.
39. The B________ of D____________ are elected by the
company Stockholders. Their job is to monitor corporate
managers, acting on behalf of the stockholders.
*There’s a Chairman, inside Directors & outside Directors
40. The BOARD OF DIRECTORS are elected by the
company Stockholders. Their job is to monitor corporate
managers, acting on behalf of the stockholders.
*There’s a Chairman, inside Directors & outside Directors
41. Next, we have the Highest Level Executives. This team is directly
responsible for the company’s day-to-day operations & profitability.
1) The CEO = CHIEF EX____________ OFFICER
the CEO is typically responsible for the corporation's entire operations and reports
directly to the chairman and board of directors.
2) The COO = CHIEF OP_____________ OFFICER
Responsible for the corporation's operations, the COO looks after issues related
to marketing, sales, production and personnel.
3) The CFO = CHIEF FI_____________OFFICER
Responsible for analyzing and reviewing financial data, reporting financial
performance, preparing budgets and monitoring expenditures and costs.
42. Next, we have the Highest Level Executives. This team is directly
responsible for the company’s day-to-day operations & profitability.
1) The CEO = CHIEF EXECUTIVE OFFICER
the CEO is typically responsible for the corporation's entire operations and reports
directly to the chairman and board of directors.
2) The COO = CHIEF OPERATIONS OFFICER
Responsible for the corporation's operations, the COO looks after issues related
to marketing, sales, production and personnel.
3) The CFO = CHIEF FINANCIAL OFFICER
Responsible for analyzing and reviewing financial data, reporting financial
performance, preparing budgets and monitoring expenditures and costs.
43. In Europe, it is common to see M_________ D________ instead
of CEO.
44. In Europe, it is common to see MANAGING DIRECTOR instead
of CEO.
MD of a car company
MD of ad agency
45. Likewise, some company’s can have a CEO, MD, or a
G___________M___________(GM), or President.
GM of hotel GM of basketball team
46. Likewise, some company’s can have a CEO, MD, or a
GENERAL MANAGER (GM), or President.
GM of hotel GM of basketball team
47. Other Top Level Positions:
RANK U.S.A U.K
1. CEO / PRESIDENT MD
MANAGING DIRECTOR
2. SEVP; VP
Senior Executive Vice-President
DMD
Deputy Managing Director
3. EVP
Executive Vice President
ED
Executive Director
4. SVP
Senior Vice President
Director
5. VP
Vice President
DD
Deputy Director
48. Middle Management
• Middle level management gives recommendations (advice) to the top level
management.
• They implement the policies and plans which are made by the top level
management.
• They co-ordinate the activities of all the departments.
• They also have to communicate with the top level Management and the lower
level management.
• They prepare short-term plans of their departments which are generally made for
1 to 5 years.
49. The Middle Level Management consists of the D___________
H_____________ (HOD), Br__________ Managers, and the
J_____________ Executives.
50. The Middle Level Management consists of the DEPARTMENT
HEADS (HOD), BRANCH Managers, and the
JUNIOR Executives.
51. FIRST-LEVEL
MANAGEMENT
• First level management directs the workers / employees.
• They develop motivation in the workers.
• They maintain a link between workers and the middle level management.
• The First level management informs the workers about the decisions which are
taken by the management. They also inform the management about the
performance, difficulties, feelings, demands, etc., of the workers.
• The First level managers make daily, weekly and monthly plans.
52. First level managers often have the title of:
Department M___________________
Department SU__________________
53. First level managers often have the title of:
Department MANAGER (Finance Manager, Marketing Manager)
Department SUPERVISOR (IT Supervisor; HR Supervisor)
56. A RESEARCH SCIENTIST designs and conducts
experiments, writing up the results for publishing when
appropriate.
57. Once a drug is created, a Research C__________Physician
are MD’s who develop and implement a plan for experimental
drug trials.
58. Once a drug is created, a Research CLINICAL Physician
are MD’s who develop and implement a plan for experimental
drug trials.
59. QC’s _______________ analysts are responsible for the
biological and chemical evaluation of products, materials,
and facilities.
They perform assays and establish and write specifications
and standard operating procedures.
60. QC’s (QUALITY CONTROL) analysts are responsible for
the biological and chemical evaluation of products,
materials, and facilities.
They perform assays and establish and write specifications
and standard operating procedures.
61. Q__________A___________(QA) specialists ensure that a
company's testing, reporting, and manufacturing are in
compliance with regulatory requirements.
They conduct site audits and review and analyze data and
documentation.
62. QUALITY ASSURANCE (QA) specialists ensure that a
company's testing, reporting, and manufacturing are in
compliance with regulatory requirements.
They conduct site audits and review and analyze data and
documentation.
63. MRA’s (M________R________A_________)
• Collect and interpret data to support the marketing of medicines during
every stage of the product life cycle (pre-launch, launch, and when the
products become established).
• They design and conduct market research studies
64. MRA’s (MARKET RESEARCH ANALYST)
• Collect and interpret data to support the marketing of medicines during
every stage of the product life cycle (pre-launch, launch, and when the
products become established).
• They design and conduct market research studies
65. PM’s (P______________ M______________)
This job requires managing a team of people and working to determine
price, distribution, brand image, forecasting, and overall strategy for one or
more drugs.
APM’s (A___________ P___________M___________)
• are primarily responsible for coordinating and implementing
campaigns for specific drugs, audiences, or both.
66. PM’s (PRODUCT MANAGER)
This job requires managing a team of people and working to determine
price, distribution, brand image, forecasting, and overall strategy for one or
more drugs.
APM’s (ASSOCIATE PRODUCT MANAGER)
• are primarily responsible for coordinating and implementing
campaigns for specific drugs, audiences, or both.
67. BDM: B__________D____________M___________(or BUM)
• evaluates new business opportunities aligned with a pharma company's
therapeutic product divisions and strategic goals.
• They examine licensing opportunities, collaborative development deals,
and joint ventures.
68. BDM: Business Development Manager (or BUM)
• evaluates new business opportunities aligned with a pharma company's
therapeutic product divisions and strategic goals.
• They examine licensing opportunities, collaborative development deals,
and joint ventures.
69. Sales Representatives can be categorized by their customer base:
• PCP: _____________________
• SP: _____________________
• Managed Care Companies
• Pharmacies
70. Sales Representatives can be categorized by their customer base:
• PCP: Primary Care Physician
• SP: Specialty Physician
• Managed Care Companies
• Pharmacies
74. “Can you please help me? This copy machine is ___________
and I’m not sure how to make it work again.”
a) Broke
b) Not work
c) Jammed
d) Stuck
75. “Can you please help me? This copy machine is ___________
and I’m not sure how to make it work again.”
a) Broke
b) Not work
c) Jammed
d) Stuck
76. (on phone) “Hi, Can you please ___________ me to Mr. Duc.”
a) Transit
b) Transfer
c) Give me
d) Pass me
77. (on phone) “Hi, Can you please ___________ me to Mr. Duc.”
a) Transit
b) Transfer
c) Give me
d) Pass me
78. The printer is _________ ink. Do we have another
cartridge of black ink?
a) finished with
b) run out of
c) out of
d) completed of
79. The printer is _________ ink. Do we have another
cartridge of black ink?
a) finished with
b) run out of
c) out of
d) completed of
80. “Hey, can I ___________ your stapler please? I lost mine.”
a) borrow
b) lend
c) have
d) used
81. “Hey, can I ___________ your stapler please? I lost mine.”
a) borrow
b) lend
c) have
d) used
82. “I’m feeling so sick. I think I may _____________ tomorrow.
I should go to the doctor.”
a) Call in
b) Call on
c) Call sick
d) Call out
83. “I’m feeling so sick. I think I may _____________ tomorrow.
I should go to the doctor.”
a) Call in
b) Call on
c) Call sick
d) Call out
84. “Did you hear the news? Thanks to budget cuts, 10 employees
will be _____________”
a) Fired
b) Terminated
c) Laid-off
d) Firing.
85. “Did you hear the news? Thanks to budget cuts, 10 employees
will be _____________”
a) Fired
b) Terminated
c) Laid-off
d) Firing.
86. “Did everyone get the ____________? It’s regarding
our conference next month.”
a) letter
b) note
c) message
d) memo
87. “Did everyone get the ____________? It’s regarding
our conference next month.”
a) letter
b) note
c) message
d) memo
88. “I’m sorry, but Tom’s __________ today. May I take a message?”
a) absent
b) outside
c) not in
d) gone away
89. “I’m sorry, but Tom’s __________ today. May I take a message?”
a) absent
b) outside
c) not in
d) gone away
90. “Is the internet working?”
“No, it will be ________ for 2 hours while they fix the
cable”
a) down
b) broken
c) stop
d) cut off
91. “Is the internet working?”
“No, it will be ________ for 2 hours while they fix the
cable”
a) down
b) broken
c) stop
d) cut off
92. “Where’s Amy?”
“Oh, she’s ______ maternity leave.”
a) gone to
b) in
c) on
d) going to
93. “Where’s Amy?”
“Oh, she’s ______ maternity leave.”
a) gone to
b) in
c) on
d) going to
94. What does “FYI” Stand for?
a) For Your Interest
b) For Your Idea
c) For Your Information
d) For Your Insist
95. What does “FYI” Stand for?
a) For Your Interest
b) For Your Idea
c) For Your Information
d) For Your Insist
96. It's a lot of work, but I can __________________________ it.
a) management
b) handle
c) deal
d) take
97. It's a lot of work, but I can __________________________ it.
a) management
b) handle
c) deal
d) take
98. I'm sorry, but could you please __________________________
what you mean by that?
a) clarify
b) say
c) clearly say
d) say again
99. I'm sorry, but could you please __________________________
what you mean by that?
a) clarify
b) say
c) clearly say
d) say again
100. I think our meetings are _______________ because we often
end up talking for too long and wasting time.
a) anti-productive
b) improductive
c) counter-productive
d) productive
101. I think our meetings are _______________ because we often
end up talking for too long and wasting time.
a) anti-productive
b) improductive
c) counter-productive
d) productive
102. I’m ___________ for lunch. I’ll be back around 2:30.
a) going out
b) going away
c) out
d) eating outside
103. I’m ___________ for lunch. I’ll be back around 2:30.
a) going out
b) going away
c) out
d) eating outside
