1. Curriculum Vitae
Katerina Tsioufi
Personal Information
Address: FLAT 8 BELLINGHAM HOUSE - 134 BARNHAM ROAD
BARNHAM PO 22 0EY BOGNOR REGIS
Telephone: 07742812753
e-mail: tsioufi.katerina@gmail.com
Place of birth: Athens, Greece
Date of birth: 2nd
of February 1969
Family Status: Engaged
Personal Profile
Dependable and reliable, persistent and flexible. Confident and persuasive team
builder, supporting and enabling the team to produce development, every day when
it is necessary.
Able to relate and create trust in all.
Working well under pressure, meeting deadlines.
Dependable and reliable.
Excellent interpersonal skills, problem solving and handling complaints.
Experienced to customer service.
Work Experience
Nov. 2003-January 2013 ECOLAB SA - Chemical Products
Customer Service Representative in Customer Service Dept.
Duties include:
Responsible for Invoicing & for Loan & Rents at the Equipment
at the Company – Export Orders for Orders Cruises.
Handling Orders, Taking, Requests, Complaints & Claims.
Solving problems about the orders, such as stock problems,
quality problems, errors, picking errors from the warehouse or
from the warehouse at the Logistic centre.
Involving daily with other divisions of the Company, mainly with

2. the Accounting Dept.
In case of absence of my supervisor I was responsible for the
team.
2000 - 2003 ANTRE SA: Import Distributor for A/C TOSHIBA & TOYO in
Greece
Secretarial Work, office organization, order taking, basic
account.
1995 - 2001 SYSWARE SA (Member of ALTEC)
Systems Integrations Software & Hardware.
Secretary to the Sales Manager of the Large Account Dept.,
Duties included Writing the Responsible for the whole sales.
Dept, Commercial Correspondence. Making quotations, for the
clients. Accomplishing the offers, we made in the Public Sector.
Communication with the clients in order when the customer
placed the orders and proceeding them to the Distribution Dept.
1988 - 1994 KATSARIS INTERTRADE SA
Import company of spare parts for automobiles
Responsible for the whole secretarial team. Organizing the
office activities, cooperation with the commercial manager, for
the service of Katsari’s clients by phone.
SEMINARS
2011 Learning & Achieve Systems and on several matters about
communication with the customers.
2011 Electronic Invoicing
2011 Achieving Stellar Services & Performance to the customers.
2010 Internal Seminar “World Class Customer Service”
1993 Seminar Public Relation & Commun. / Akis Aggelakis
1995 Seminar for Telemarketing & Markets
ATKO EDUCATIONAL CENTER

3. Technical Skills
Windows 2000, Windows XP, MS office, MS Outlook, Euroeasma & Manager SAP
SD.
Education
1987 Two years English Greek Executive Secretarial – Saint George
College
1986 Italian Lyceum in Athens.
Foreign Languages
English 1st
Certificate, speaking and writing very well.
Italian Language: I finished Italian school and all subjects were in Italians.
Interests
Music, Cinema, Reading Magazines for Auto & Painting Pottery
References
Furnished upon request.