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Technology powered innovation at John Lewis – Paul Coby, IT Director, John Lewis
1. The increasing importance of innovation and new
ideas in a Partnership that is over 150 years old
Paul Coby
IT Director, John Lewis
30th September 2015
2. Paul Coby
Non Exec
Director
P&O Ferries
UK Sea Routes
Turnover £600m
Employees 1,100
IT Director
John Lewis
Retail
Turnover £3.3bn
Employees
30,000
Non Exec Director
SITA
Global Air Transport
IT and Services
Turnover $1.55bn
Employees 4,500
Non Exec
Director
Pets At Home
Pet and Vets
Turnover £600m
Employees 6,000
3. 150 years of John Lewis
• The John Lewis Partnership is the UK's
largest example of worker co-ownership
– over 91,000 Partners own the
business
• John Lewis is the UK’s leading
omnichannel store with 44 shops across
the UK
• 31 full department stores
• 11 John Lewis at home
• John Lewis Birmingham opened last
week
4. Underpinned by Principle One
The Partnership’s ultimate purpose is the happiness of all
its members, through their worthwhile and satisfying
employment in a successful business.
Because the Partnership is owned in trust for its
members, they share the responsibilities of ownership as
well as its rewards – profit, knowledge and power.
5. John Lewis continues to grow – especially Online
21%
25%
29%
33%
11/12 12/13 13/14 14/15
Online
Share of sales Online
7. Innovation is in our DNA
John Lewis is famous for innovative design – of products, proposition and
business model
I wanted to replicate this for
IT…
12. JLAB – our Technology Incubator
My inspiration was thinking ‘what would our
founder Spedan Lewis do?’
We live in an exciting time when technology
innovation is changing how we all live, work, and
have fun
The objectives of JLAB are:
1. Find a great product to transform the
shopping experience customers
2. Make a worthwhile investment
3. Help develop the UK start-up sector
4. Build companies that share our values
13. JLAB
JLAB is our technology incubator which aims to find a great
product to transform the shopping experience for John Lewis
customers
2014 Winner – Localz
The technology gives
customers the opportunity to
take advantage of enhanced
services using their
smartphone based on their
precise location.
15. 2015 JLAB Finalists
An app that allows consumers to control all of their
smart home devices through a phone, tablet or
laptop
A solar-powered cover for iPhone users
A camera device that replaces the traditional
peephole via their smartphone
A digital queue management solution
The next generation of coffee shops and cafes
16. So In Summary…
• We do innovation because it is in our DNA
• We do innovation because our business is changing and the
pace of change is increasing
• We do innovation because we learn from the start-ups and
hopefully they learn from us!
17. Paul Coby
IT Director, John Lewis
30th September 2015
The increasing importance of innovation and new
ideas in a Partnership that is over 150 years old
Editor's Notes
Space Lounges - The next generation of coffee shops and cafes. The team has created an app that allows the user to purchase any item in a physical location in one tap on their smartphone.
Ikinen - A solar-powered cover for iPhone users. It's marketed as a fun, useful product that is energy efficient.
Peeple - A camera device that replaces the traditional peephole and lets users see who has arrived at their front door via their phone, allowing people to track deliveries or improve their home security.
Quidini - A digital queue management solution that tells shoppers how long they have to wait for a shop assistant and texts them when one is available.
Alfred - An app that allows consumers to control all of their smart home devices through a phone, tablet or laptop. The app monitors usage and thereby helps consumers manage consumption and bills.