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MY “ENGAGEMENT” JOURNEY FROM EAST TO WEST
Azadi Square - Tehran Burj Khalifa - Dubai Post Tower - BonnBig Ben - London
➢ Approx. 1,700 Facilities
➢ Approx. 60,000 Service Points
➢ Approx. EUR 15 billion revenue
➢ Approx. 2.7 million customers
➢ Approx. 375 million shipments (all products)
➢ 3 Global Hubs & 19 Main Regional Hubs
➢ More than 500 airports served globally
➢ Approx. 30,500 vehicles
➢ More than 250 dedicated aircrafts
➢ More than 220 countries/territories served
➢ Approx. 100,000 employees
Post & Parcel
Germany
Express Supply Chain
Forwarding,
Freight

eCommerce
Solutions
WELCOME TO THE MOST INTERNATIONAL COMPANY IN THE WORLD
DHL transports
first shipping
docs from San
Francisco to
Honolulu
Start of Asia
Pacific
Expansion
Start of
European
Expansion
Deutsche Post
acquires
100% of DHL
Deutsche Post
acquires
100% of
Airborne
US Domestic
Exit
Re-FOCUS
on core
competency
Realize
performance
targets
All employees
are CIS
certified
1969 1970 20091974 2002/3 2011 20122010
From Good to Great
A JOURNEY FROM GOOD TO GREAT – A CHALLENGE TO EMPLOYEE
ENGAGEMENT
OUR FOCUS STRATEGY STARTS WITH OUR
MOTIVATED PEOPLE
THE GLOBAL BOARD DISPLAYING PASSION!
100,000 CERTIFIED INTERNATIONAL SPECIALISTS!
CULTURE OF RECOGNITION
DGH Journey Pack | February 2019 9
.
CREATING PURPOSE
▪ Global competition that
celebrates volunteer and
fundraising work that
DHL employees
undertake for a
charitable cause close to
their heart
▪ Created to support and
celebrate DHL
employees that go the
extra mile
Total Country
Winners
to date:
204
Total number
of application
to date:
700
Entries
across 13
categories
including:
Children & Young People
Welfare & Community
The Elderly & Disabled
Education & Medicine
Environment
Arts & Culture
Animals & Wildlife
Public Service
& Military
MOTIVATED PEOPLE – FULFILLING YOUR DREAMS
FULFILLING DREAMS
OUR JOURNEY TO DEVELOP
A GREAT PLACE TO BE,
A GREAT PLACE TO WORK
ONBOARDING DEVELOPMENT
ENABLEMENTENGAGEMENTATTRACTING AND
RECRUITING
14
CANDIDATE EXPERIENCE - ONBOARDING JOURNEY
STAY
CONNECTED
BAG
CONTRACT
FOLDER
DHL IN A BOX
EMPLOYEE’S
JOURNAL &
LEADERS GUIDE
15
16
ONBOARDING JOURNEY
What got
you here…
…won’t get
you there!
INTERNAL EMPLOYER OF CHOICE?
88%
68%
2010
EBIT €497m
2017
EBIT €1.7bn
20%
INCREASE
% EMPLOYEE
ENGAGEMENT
EXTERNAL EMPLOYER OF CHOICE?
# 29 countries
#1 in Latin America
#2 in Asia Pacific
#6 World’s Best Workplaces
THANK YOU!

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Creating a global culture of engagement dhl

  • 1.
  • 2. MY “ENGAGEMENT” JOURNEY FROM EAST TO WEST Azadi Square - Tehran Burj Khalifa - Dubai Post Tower - BonnBig Ben - London
  • 3. ➢ Approx. 1,700 Facilities ➢ Approx. 60,000 Service Points ➢ Approx. EUR 15 billion revenue ➢ Approx. 2.7 million customers ➢ Approx. 375 million shipments (all products) ➢ 3 Global Hubs & 19 Main Regional Hubs ➢ More than 500 airports served globally ➢ Approx. 30,500 vehicles ➢ More than 250 dedicated aircrafts ➢ More than 220 countries/territories served ➢ Approx. 100,000 employees Post & Parcel Germany Express Supply Chain Forwarding, Freight  eCommerce Solutions WELCOME TO THE MOST INTERNATIONAL COMPANY IN THE WORLD
  • 4. DHL transports first shipping docs from San Francisco to Honolulu Start of Asia Pacific Expansion Start of European Expansion Deutsche Post acquires 100% of DHL Deutsche Post acquires 100% of Airborne US Domestic Exit Re-FOCUS on core competency Realize performance targets All employees are CIS certified 1969 1970 20091974 2002/3 2011 20122010 From Good to Great A JOURNEY FROM GOOD TO GREAT – A CHALLENGE TO EMPLOYEE ENGAGEMENT
  • 5. OUR FOCUS STRATEGY STARTS WITH OUR MOTIVATED PEOPLE
  • 6. THE GLOBAL BOARD DISPLAYING PASSION!
  • 9. DGH Journey Pack | February 2019 9 . CREATING PURPOSE ▪ Global competition that celebrates volunteer and fundraising work that DHL employees undertake for a charitable cause close to their heart ▪ Created to support and celebrate DHL employees that go the extra mile Total Country Winners to date: 204 Total number of application to date: 700 Entries across 13 categories including: Children & Young People Welfare & Community The Elderly & Disabled Education & Medicine Environment Arts & Culture Animals & Wildlife Public Service & Military
  • 10. MOTIVATED PEOPLE – FULFILLING YOUR DREAMS FULFILLING DREAMS
  • 11.
  • 12.
  • 13. OUR JOURNEY TO DEVELOP A GREAT PLACE TO BE, A GREAT PLACE TO WORK ONBOARDING DEVELOPMENT ENABLEMENTENGAGEMENTATTRACTING AND RECRUITING
  • 14. 14 CANDIDATE EXPERIENCE - ONBOARDING JOURNEY STAY CONNECTED BAG CONTRACT FOLDER DHL IN A BOX EMPLOYEE’S JOURNAL & LEADERS GUIDE
  • 15. 15
  • 18. INTERNAL EMPLOYER OF CHOICE? 88% 68% 2010 EBIT €497m 2017 EBIT €1.7bn 20% INCREASE % EMPLOYEE ENGAGEMENT
  • 19. EXTERNAL EMPLOYER OF CHOICE? # 29 countries #1 in Latin America #2 in Asia Pacific #6 World’s Best Workplaces