2. DHL Express DHL Global ForwardingDHL Freight DHL Supply Chain DHL Global Mail
Management
Dr. Martin Müller-Duysing
Managing Director
DHL Express Switzerland
Dr. Thomas Christ
Managing Director
DHL Global Forwarding Switzerland
Roman W. Bisig
Managing Director
DHL Freight Switzerland
Don Jacobs
Managing Director
DHL Global Mail Switzerland
Peter Eichmüller
Managing Director
DHL Supply Chain Switzerland
Courier, Express, Parcel
International
DHL SPRINTLINE
DHL JETLINE
DHL SECURELINE
DHL Express 9:00
DHL EXPRESS 10:30 (USA)
DHL Express 12:00
DHL Express Worldwide
DHL Import Express 9:00
DHL Import Express 12:00
DHL Import Express Worldwide
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
DHL EXPRESS EASY
National
DHL SPRINTLINE
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS
DHL SWISSPACK
DHL DOMESTIC EXPRESS EASY
Cargo Management
Air transport
Air First
Air Premier
Air Value
Air/Sea
Airfreight Plus Europe
Ocean transport
General cargo LCL
Full Container FCL
Intermodal/Rail
Oversized cargo
Industrial projects
Cargo Management
DHL Euroconnect
DHL Euroline
DHL Raileurope
DHL CO LDCHAIN
DHL HIGHVALUE
DHL MIDDLE EAST
DHL IN TERMODAL
DHL Swissconnect
DHL Transit Team
DHL Trade Fairs and Events
DHL Warehousing
DHL Specialties
DHL Eurogate
DHL Fast Import
Contract Logistics
Procurement Logistics
Distribution
Value-Added Services
Inventory Management
Transport Management
Reverse Logistics
Outsourcing
Customized IT Solutions
After Sales Logistics
Lead Logistics Provider (LLP)
Document and parcel
forwarding
GLOBALMAIL MAIL
GLOBALMAIL PARCEL
GLOBALMAIL PLUS
Hybrid Print & Mail
DHL Switzerland Brands and Products
Data Management
Customer Program Management
Lead Logistics Provider (LLP)/4PL Management
Logistics Management Services
Logistics Control Tower (neutral 4PL solution)
Transportation Plus
Ocean Cargo Management
Global Resource Guide
e-trans
DHL Transport Management Tool
3. 01
DHL Express
DHL Freight
DHL Global Forwarding
DHL Supply Chain
DHL Global Mail
Management
*
Bussigny
Table of contents
Page 2
Page 3
Page 4 to 7
Page 8 to 9
Page 10 to 11
Page 12 to 13
Page 14 to 15
Page 16 to 17
Page 18
Page 19
Page 20
Welcome to DHL
History
DHL Express
Local and global express services
DHL Freight
OVERLAND TRANSPORT
DHL Global Forwarding
Air and ocean freight
Market Environment Freight&Global Forwarding
DHL Supply Chain
Contract Logistics
DHL Global Mail
Worldwide forwarding solutions
GoGreen
Committed to the environment
A Career at DHL
Contacts
DHL Switzerland – at a GlanceWolfurt (AT)
St.Gall
Wil
Tägerwilen
Rümlang
Glattbrugg
Regensdorf
Ebikon
Buchs
Pratteln
Basle
Muttenz
Derendingen
Zollikofen
Biel
Berne
Onnens
Geneva
Martigny
* As of 1.1.2011 in Pratteln: DHL Freight Management and a Freight terminal
Balerna
Chiasso
Rivera
4. 0302
FROM HUMBLE BEGINNINGS TO GLOBAL MARKET LEADER
DHL was founded in 1969 and became the pioneer of the air express indus-
try by personally shipping documents from San Francisco to Honolulu. The
name DHL is formed from the first letter of the last names of the founders:
Adrian Dalsey, Larry Hillblom und Robert Lynn.
The DHL network grew with incredible pace. The company expanded
westward from Hawaii into the Far East and Pacific Rim, then the Middle
East, Africa and Europe. New services were continually developed and in
1977 DHL also started to forward parcels as well as documents. In 1982
DHL boosted its growth with the addition of 30 new countries and terri-
tories. The year after, DHL became the first air express forwarder to serve
Eastern European countries. Shortly after that, DHL entered into a joint
venture with China and became the first express company active there.
At the beginning of 2002, Deutsche Post World Net became the major
shareholder in DHL and 100% shareholding was completed by the end of
that year. In 2003, Deutsche Post World Net bundled all its entire express
and logistics business under the DHL brand. The Swiss logistics company
Danzas, acquired in 2000, was also integrated into the group. With the
acquisition of Exel in December 2005, Deutsche Post World Net further
strengthened its logistics power.
Since 2009, the Group has been trading under the name of Deutsche Post
DHL. The new name stands for clear structures, a new transparency in the
Group and integrated solutions for customers.
History
HISTORY
Weltweite Kennzahlen
Mitarbeitende: Rund 4000
Produktionsstätten: 50
Direktverbindungen: in über 200 Länder weltweit
WELCOME TO DHL
Welcome
DHL − The Logistics Company for the World
DHL is the global market leader in the logistics industry and 'The logistics
company for the world'. DHL commits its expertise in international ex-
press, air and ocean freight, road and rail transport, contract logistics and
international mail services to its customers. A global network composed of
more than 220 countries and territories and 300,000 employees worldwide
offers customers superior service quality and local knowledge to satisfy
their supply chain requirements. DHL accepts its social responsibility by
supporting climate protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more
than €46 billion in 2009.
DHL aims to fulfill the highest customer demands. The company builds
on the most up-to-date technologies and guarantees a fast and reliable
service with roughly 2,500 employees in Switzerland.
5. 0504 DHL Express
Basic Products
DHL Express offers an extensive range of national and international pro-
ducts and services:
CO2
NEUTRAL PARCEL DISPATCH WITH GOGREEN
DHL Express is the first express service provider in Switzerland to offer
you the option of shipping parcels and letters in a carbon-neutral way.
Items posted at one of the over 220 service points will even be transported
in a carbon-neutral way at no extra charge.
As a DHL Express contract customer, you have the option of offsetting
carbon emissions generated by the transport of your mail items: the
GOGREEN surcharge is CHF 1 for international shipments and CHF 0.10
for national parcels. The CO2
emissions for every shipment are calculated
and documented in an annual report for each individual customer, who
will then receive a verified environmental standards certificate from the
Societé Générale de Surveillance. As a result of these findings, DHL is
investing in numerous CO2
-reducing initiatives. In 2009, over 100,000
shipments from Switzerland alone were already transported with
GOGREEN, which corresponds to a compensation of more than 600t of
carbon dioxide.
DHL is continually developing new GOGREEN products and services and
commits itself to operating in an environmentally sound manner by the
development of sustainable express and logistics services.
Same Day Time Definite Day Definite
For a quick next day door-to-door
delivery by a certain time:
DHL Express 9:00
DHL Express 10:30 (USA)
DHL Express 12:00
DHL Express Worldwide
Import Services:
DHL Import Express 9:00
DHL Import Express 12:00
DHL Import Express Worldwide
DHL Service Points:
DHL EXPRESS EASY
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS
For an urgent same day
pick-up and delivery:
DHL Sprintline
DHL Jetline
DHL Secureline
DHL Sprintline
For a reliable day definite
door-to-door delivery:
ECONOMY SELECT
Import Services:
ECONOMY SELECT IMPORT
DHL SWISSPACK
DHL Service Points:
DHL DOMESTIC EXPRESS EASY
International
Domestic
WORLDWIDE FORWARDING OF DOCUMENTS AND PARCELS
DHL Express is the global market leader in the forwarding of documents
and parcels.
• Collection, transportation and delivery around the clock
• Handling customs formalities
• Transparency with a track and trace service on the Internet
• Collection and delivery anywhere in Switzerland
Key figures Switzerland 2009
Number of employees: about 1,100
Number of shipments per month: 608,000
Processed volume per month in tonnes: 4,262
LOCAL AND GLOBAL EXPRESS SERVICES
DHL Express
EASIER DAILY PARCEL DROP-OFF
You can drop off your packages and documents daily at one of more
than 220 DHL Service Points near you, offering attractive prices. You
will find DHL Service Points located at the luggage counters of lar-
ge railway stations or at many shops in your area. The DHL Service
Points Network is continually being expanded. – find your nearest
Service Points here: www.dhl.ch.
6. 0706 DHL Express
Market shares DHL EXPRESS SWITZERLANDCEP Sector Key Market
Growth Factors
• Globalization: industry and trade are increasingly active throughout
Europe and the world.
• Digitalization: electronic trade is increasing the number of shipments in
the express and parcel business. Electronic trade is primarily a substitu-
te for making purchases in a shop, creating new potential for the CEP
sector. This leads eventually to an increase in the number of shipments
in the express and parcel business.
• Liberalization: the Swiss parcel market was opened up in January 2004.
• Fastest possible delivery as cost optimization and competitive advantage
• By optimizing the flow of goods, the delivery warehouses can be concen-
trated and as a result freight goods can be converted into CEP consign-
ments with direct deliveries. Domestic Express Market 2008 (value based)
82% Swiss Post
8% DPD (La Poste)
6% DHL Express
4% Others
Source: mi 2009
51% DHL Express
23% TNT/Swisspost
11% UPS
12% FedEx
3% Others
International Express Market 2008 (value based)
MARKET ENVIRONMENT EXPRESS
DHL Express
COURIER, EXPRESS, PARCEL (CEP)
Courier Services
All shipments that are transported to the recipient directly, exclusively and in
person; personal handover by the courier
Express Services
Fastest possible house-to-house transit times; usually transportation using
transshipment centers
Parcel Services
24 hour logistics:
• Upper weight limit of 31.5 kg
• High level of standardization
Significance of the CEP market
• Growth industry resistant to the economic situation
• High rates of growth expected, particularly in cross-border Express dispatch
KEP&Mail Association
Telephone +41 31 357 38 57, Telefax +41 31 357 38 58, Mail: position@kepmail.ch
DHL Express is a founding member of the Association of Private Sector Postal
Services Providers, KEP&Mail, in Switzerland.
Source: mi 2008
7. 0908 DHL Freight
PARTNER FOR ALL WEIGHT CLASSES
DHL Freight offers a wide range of products for road transport as well as
rail and intermodal transport throughout Europe and beyond.
DHL Euroconnect
Groupage and part load transport throughout Europe and beyond
DHL Euroline
Part and full load services throughout Europe and beyond
DHL Raileurope
A conventional rail transport service for individual wagons, wagon
groups and complete trains
DHL COLDCHAIN
The DHL COLDCHAIN Network offers fast, reliable and flexible soluti-
ons specially developed for the life science industry.
DHL HIGHVALUE
Our dedicated groupage product for particularly high value shipments
DHL MIDDLE EAST
First road network between Europe and the Middle East
DHL INTERMODAL
Environmentally friendly and cost-efficient alternative to pure road
transport
DHL Swissconnect
Domestic groupage as well as part and full load transport services
DHL Transit Team
Customs services for import, export and transit
DHL Trade Fairs and Events
Logistics and specialized services for your transportation needs at trade
fairs and events worldwide
DHL Warehousing
Customized warehousing solutions
DHL Specialties
Tailor-made services for industries with special transportation needs
DHL Eurogate
Tailor-made solutions range from EU customs clearance to fiscal repre-
sentation
DHL Fast Import
IT process management application for import customs clearance
e-trans
Complete neutral export software including 'e-dec Export'
DHL Transport Management Tool
Electronic communications platform for LLP and 4 PL solutions
Key figures Switzerland 2009
Number of employees: 357
Number of shipments p.a.: 325,613
Processed volume in tonnes p.a.: 630,976
Market share: 20.2 percent
INTERNATIONAL OVERLAND TRANSPORT
DHL Freight
ROAD AND RAIL FREIGHT
Due to globalization, industry and trade need to rethink their marke-
ting and sales strategies as well as their logistics processes. Through
innovative IT solutions DHL offers professional logistic solutions to
strengthen customers' chances on the global market.
As the global market leader in international road freight DHL Freight
offers flexible and individual road freight services customized to custo-
mer needs for domestic and international groupage, part load and full
load shippments by road, rail and intermodal.
To be able to constantly monitor and analyze the performance, an effi-
cient process within the supply chain management is crucial to generate
timely and reliable data and management information. In support of
this DHL Freight offers a portfolio of state-of-the-art information tech-
nology systems.
Customers wanting to secure and expand their markets have an ideal
partner in DHL Freight as the leading logistics provider.
DHL Freight is supported by its international network in over 53 coun-
tries at 160 locations with over 11,400 employees.
8. 1110 DHL Global Forwarding
GLOBAL SERVICEs
Air Freight
Individual and collective shipments, time-definite products, partial and full
charters
Ocean Freight
General cargo (less than container load), full load (full container load),
special loading of oversized goods
Industrial projects
Handling complex large-scale projects
Customer Program Management
Standardized or tailor-made IT applications for the greatest possible
transparency in process and data management
Crosstrade
Transports whose origin and destination are outside Switzerland for a cu-
stomer based in Switzerland who needs services for reporting, tracking and
tracing, central coordination and billing
Intermodal road and rail logistics
Coordination and execution of container transportation, optimization of
container movements in Europe and intermodal transportation of chemi-
cals, tanks and bulk materials
Sports & Events
At home in the world of sports and events, just in time from a single source
from place to place
Key figures Switzerland 2009
Number of employees: 347
Number of shipments p.a.: 199,823
Processed volume in tonnes p.a.: 327,802
AIR AND OCEAN FREIGHT
DHL Global Forwarding
AT HOME IN ALL CONTINENTS
DHL Global Forwarding provides services specially designed to meet the
requirements of customers in the globalized world. That’s why we are the
world's leading provider of air and ocean freight services with worldwide
coverage and a global network of more than 200 countries.
DHL Global Forwarding offers a wide range of customer and industry-
specific value-added services for globally operating industrial and retail
companies.
The best connections to strengthen your competitive position in the global
market!
9. 1312
Global Forwarding
DHL Freight & DHL Global Forwarding
Freight
1
Country base: total for twenty European countries excluding bulk and specialties transport
Source: 2008 and 2009 mrsc market analyses, Eurostat 2008, annual reports, press releases, company websites, estimates and
analyst reports
* Data based solely on export freight tonnes
Source: Global Insight, Global Trade Navigator, annual reports, press releases and company estimates
1
Estimated share of the total market, controlled by hauliers.
Source: Global insight, company reports, press items, estimations by companies
* 1 teu = «twenty feet equivalent unit» = standardized container of 20 foot length (ca. 6m)
3.3% DB 12.9% DHL Global Forwarding
9.1% DHL Global Forwarding
2.1% DHL Freight 6.5% DB Schenker
8.4% Kühne+Nagel
1.8% DSV 4.8% Panalpina
4.6% DB Schenker
1.3% Dachser 4.4% Kühne+Nagel
4.0% Panalpina
1.1% Geodis 2.3% Kintetsu World Express
2.7% Expeditors
Market share European road transport 2008 (market volume Euro 169.4 bn.1
) Global market share of air freight in 2008 (market volume 19 million tonnes*)
Global market shares ocean freight 2008 (transport volume 31.7 bn teu*1
)
MORE OUTSOURCING
DHL Freight and DHL Global Forwarding offer a wide range of transpor-
tation and logistics services all over the world.
Growth factors
Outsourcing: senders concentrate on their core competences and hand
logistics tasks over to external service providers.
Service from a single source: complete service offerings that cover the
entire range of logistical requirements are in demand.
Growing opportunities for global providers
International logistics markets are undergoing progressive globalization.
This is why logistics providers need a worldwide network and a global strat-
egy in order to meet customers' requirements.
DHL Freight & DHL Global Forwarding
market environment
FREIGHT & GLOBAL FORWARDING
10. 1514
DHL Supply Chain is the global market leader in contract logistics. The busi-
ness divisions offers customised solutions that span the entire logistics value-
added chain and provides various value-added services such as warehousing,
distribution, returns logistics and value-added services. DHL Supply Chain is
geared towards industry sectors. With such consistent focus on industries we
create synergies for our customers from the areas of retail, fashion, consumer
goods, healthcare, home delivery, industrial and technology.
Our teams are not only highly skilled with regards to logistics but they also
have specialist expertise and years of experience in these specific sectors. We
advise customers in designing a supply chain that suits them and ensure it is
implemented and operated. To be able to fulfill our customers' requirements
even better, we are continually developing and expanding our product range.
Thanks to our First Choice corporate culture which is based on Six Sigma
and the DMAIC process, we are able to guarantee our customers 'continuous
improvements' and the highest quality standard and to pass on this key value
enhancement to the customer. Whether you are or want to become a global
player, handling your business locally, nationally or across Europe; whether
you are planning to outsource part of your logistics process or whether you are
considering complete outsourcing including a handover of locations, staff and
infrastructure, with us as your logistics partner all options and opportunities
are open to you.
DHL Supply Chain
TAILOR-MADE VALUE-ADDED SERVICES
The product range of DHL Supply Chain comprises:
• Industry-specific solutions for all industry sectors
• Supply Chain Management (SCM)
• Warehouse Management
• Value-added services ranging from packaging and commissioning to
financial services
• Procurement logistics
• Production logistics
• Distribution logistics
• Return logistics
• Same Day (including time-critical deliveries two to four hours)
• In-night (delivery before 07:00)
• Next day
• Import/export and customs clearance
• Complete solutions in the area of fashion and lifestyle logistics
• Two-person delivery service B2B and B2C
Your benefits at a glance
• Focus on your core industry
• Less control work
• Variable cost structures
• Reduced warehouse stocks
• Lower investment costs
• Optimum utilisation of synergies
• Higher level of transparency through state-of-the-art warehouse
management systems
• High security standards
MARKET ENVIRONMENT
Global markets shares contract logistics 2008 (market volume Euro 147 bn.1
)
Key figures Switzerland 2009
Number of employees: over 250
Storage area: over 100,000 m2
CONTRACT LOGISITICS
DHL Supply Chain
DHL SUPPLy CHAIN
1
Previous year's figures are not comparable since the institute collecting the figures and the collection method were changed
Source: Transport Intelligence
8.5% DHL Supply Chain
2.4% CEVA
2.1% Kühne+Nagel
1.8% Wincanton
1.8% CAT Logistics
1.6% Penske Logistics
1.4% UPS SCS
11. 1716
Letter
DHL Global Mail is the international mail service provider of the
Deutsche Post World Net and has offices and production facilities on
four continents in more than 200 countries.
Growth Factors
Liberalization
The liberalization of previously monopolized and state-controlled postal
markets is continuing. Due to this situation, mail providers are increasingly
active in the international market, establishing new locations and develo-
ping new markets.
Globalization
Due to globalization the need for dispatch solutions is increasing.
Only mail service providers with local presence and a global network
can exist in the international mail industry.
DHL Global Mail
MARKET ENVIRONMENT GLOBAL MAIL
Source: Company estimates, 2008 UPU statistics, annual reports of USPS, Royal Mail, La Poste, SPI and TNT, other calculations
and estimates
14% DHL Global Mail
14% USPS
9% Royal Mail
7% La Poste
6% Swiss Post International
5% Spring/TPG
Market shares in global cross-border letter market 2007 (market volume Euro 10.4 bn.)
Global key figures 2009
Employees: around 2,000
Production facilities: 50
Direct connections: in over 200 countries
WORLDWIDE FORWARDING SOLUTIONS
DHL Global Mail
WORLDWIDE LETTER AND PARCEL SERVICES
DHL Global Mail has the largest worldwide network of letter and parcel services.
Our service portfolio not only includes cross-border letter dispatch but we are now
also increasingly concentrating on national services in other countries and are
developing our value-added letter dispatch services further.
The basic products
DHL Global Mail offers individual services for the worldwide dispatch of mail
and publications. Our product portfolio offers flexible and specialized services
to meet our customers' needs and requirements.
GLOBALMAIL MAIL
Whether letters or invoices, catalogues or brochures, books or small packets,
with GM MAIL you benefit from a fully modular and cost-competitive inter-
national mail product for the dispatch of low-value, printed products to your
customers around the world.
GLOBALMAIL PARCEL
No matter whether it is important products, retail goods or incentives, GM
PARCEL enables you to send your business items quickly, easily and securely to
any front door in the world.
GLOBALMAIL PLUS
From address management and fulfillment services to international direct mar-
keting solutions, GM PLUS provides you with a variety of additional services
alongside our professional advice and a reliable dispatch service.
Hybrid Print and Mail
Send invoices, direct marketing shipments or catalogues at the click of a
mouse button. You send your print data to us electronically and we will hand-
le data management, print services in the destination countries and postage
optimisation for you.
12. 1918 A Career at DHL
A CAREER AT DHL
OUR CORE VALUES
The Deutsche Post DHL group has expanded into the leading global logistics
provider with links to numerous businesses. The units and companies that
today form the Deutsche Post DHL group, have different cultural roots. To
ensure that its 500,000 employees work together in harmony towards a com-
mon goal, a company-wide culture with common principles is unavoidable.
DHL employees in Switzerland also undertake to comply with the seven cor-
porate values that are based on the 'respect and results' leadership principle.
I. To deliver excellent quality
II. To make our customers successful
III. To foster openness
IV. To act according to clear priorities
V. To act in an entrepreneurial way
VI. To act with integrity internally and externally
VII. To accept social responsibility
OUR EMPLOYEES
DHL has expanded at an impressive rate and this growth is thanks to the
commitment of a creative, talented and diverse workforce. Each individual
contributes to our overall success and we encourage personal responsibi-
lity, commitment and cooperation - for the benefit of our company and
our customers. We are always looking for new people to embrace the DHL
culture. For qualified and highly-motivated persons, DHL offers varied and
interesting career opportunities with openings in customer service, sales,
freight forwarding and transport, marketing, finance and accounting, IT,
warehousing, courier, disposition, communications, human resources,
business development, controlling and many other areas. Our employees
have the opportunity to continually expand their skills thanks to the sup-
port provided by a large worldwide company.
DHL Switzerland is one of the largest providers of apprenticeships in the
freight forwarding and transport logistics industry. At the moment over
100 young people are working towards completing their apprenticeship in
freight forwarding and logistics industries.
You can find more information about jobs and training programs at DHL
on the Internet at: www.dhl.ch > Careers.
Weltweite Kennzahlen
Mitarbeitende: Rund 4000
Produktionsstätten: 50
Direktverbindungen: in über 200 Länder weltweit
GoGreen
GoGreen
COMMITMENT TO THE ENVIRONMENT
As globally leading express and logistics provider, DHL accepts its global
responsibility for environmental protection and sustained development. Its
parent company, Deutsche Post DHL was the first company in the logistics
branch to commit itself to a measurable environmental protection initiative
to reduce its carbon emissions by 30% by 2020. The year 2007 is to be used for
comparison. With the implementation of the following environmental mea-
sures, DHL Switzerland is making a large contribution towards the company-
wide GoGreen program:
• By constantly optimizing of our delivery routes and transport networks, we
avoid unnecessary journeys and fully use loading capacities.
• Since the end of 2004, DHL Express has been continuously converting its
fleet of diesel vehicles to delivery vans powered by biogas.
• We use low-noise, 757-SF-type cargo aircraft out of the DHL gateways in
Basel and Geneva.
• 85% of our connections to sea ports (container) are made using rail.
• Our international rail traffic is being continually developed and expanded.
DHL Express, DHL Freight and DHL Global Forwarding are certified in
Switzerland under ISO Norm 14001:2004.
