Building an Inclusive Future

Connect.Innovate.Lead.
Creating a Better
Tomorrow: Building an
Inclusive Future
Head of People Sustainability, Senior
Vice President, and Chief Diversity &
Inclusion Officer
Judith Michelle Williams, PhD

Creating a better tomorrow: building an inclusive future
Judith Michelle Williams, PhD
March 2020

3INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
 The value proposition of diversity inclusion
 Unconscious bias and how it impedes diversity and inclusion
 Actions to mitigate unconscious bias

The value proposition of diversity inclusion

INHERENT ACQUIRED

“BEING INCLUSIVE” vs. “FEELING INCLUDED”

BehavioralStructural
DESIGNING FOR INCLUSIVENESS

Employee Engagement
A bias-free workplace motivates,
attracts, and helps retain
employees
Customers
Companies must relate to
increasingly more diverse
customers
Innovation
Diversity of thought helps
organizations think differently;
Diverse teams are proven
to be more innovative
WHY DIVERISTY & INCLUSION MATTERS
IT IS A BUSINESS IMPERATIVE

Unconscious biases are blind spots
that occur because of errors in the
way that our brains process data

Why?

How our minds process data
Fast: System 1 is an automatic, fast and
often unconscious way of thinking. It is
autonomous and efficient, requiring
little energy or attention, but is prone to
biases and systematic errors.
Slow: System 2 is an effortful, slow and
controlled way of thinking.

System One
3 + 2

SystemTwo
8,765,293 ÷
5921

DefaultAssumptions
Similarity
“People like me are better
than others”
Distance
“What is closer to me is better
(in time and space)”
Safety
“Freedom from risk is
better than a mistake”

When the stakes are high
When one is rushed or stressed
When one has incomplete or limited information
Contexts that activate biases

Behaviors solidify into habits
Cue→ Action → Reward
Hollywood Stories
Strong character → MALE HERO → successful narrative
Cue → Bias validating practice → Status quo maintained

New actions need practice to become new habits
Cue → Action → Reward
Different Stories
Strong character → FEMALE HEROINE → New storylines emerge

Framework to change individual behavior
● Slow down
● Make new choices
● Consider impact, not simply intent
● Question the stories
● Take feedback

WHAT DOES THE FUTURE OF DIVERSITY AND INCLUSION LOOK LIKE?
Data-driven
Decision-making
Structural
Solutions
Universal Ownership
Global Focus
Long-term
Investments

Structural Solutions: Mix stand-alone & embedded actions for culture change
Examples of Stand-Alone Programs
Training
• Diversity & Inclusion Training
• Unconscious BiasTraining
• Inclusive Leadership Training
• Classes for Women or POCs
Culture
• Employee Affinity Groups
• Events and celebrations (e.g.
International Women’s Day, Pride
Programs
• Mentorship or sponsorship
programs
• Back-to-Work Programs
Examples of Embedded Solutions
Training
• Inclusion content embedded to
all culture, manager education,
and leader
• Ensuring equitable access and
usage of all L&D offerings
Culture
• Tracking Diversity and Inclusion
Data
• KPIs for inclusion metrics
• Deploying InclusiveTechnology
• Universal Design Principles
Processes
• Inclusive Hiring Processes
• Inclusive development
• Inclusive promotion and
progression
• Diverse Suppliers

Culture fit contribution

DEPLOYING TECHNOLOGY FOR INCLUSION

Attracting talent
Bias-free skill-based screening by expert network
Augmented writing platform that uses data to remove
bias and improve writing
Leverages behavioral science and audited AI technology to match people to their
best-fit job, bias-free

Building culture
Delivers real time feedback to managers
Training platform that uses the power of virtual reality to unlock
empathy and change behavior
Data-driven organizational development platform to empower
leaders to manage their company culture

Analyzing data
Pay equity analysis
leverages behavioral sciences and computer simulation to reveal how
inclusion impacts people and company performance
Dashboard for diversity professionals moving beyond employee demographics

Up to 40%
of investible capital from the
SAP.io Fund dedicated to inclusive
inclusive entrepreneurship
8
global foundries with inclusive
cohorts for female and diverse
founders
200+
Startups accelerated by 2023
NO BOUNDARIES
OUR COMMITMENT
The first comprehensive inclusive entrepreneurship initiative for underrepresented entrepreneurs in the
business software industry

“Not everything that is faced can be
changed, but nothing can be
changed until it is faced.”

Tweetable Takeaways @GPTW_US
Diversity and
inclusion increase
employee
engagement,
improves customer
satisfaction and
d4ives innovation--
Diverse Companies
Enjoy 2.3 Times
Higher Cash Flow Per
Employee.
Our unconscious
biases can blind us to
new sources of talent,
innovative ideas, and
business
opportunities.
To build the best
team, focus on values
fit and culture
contribution.

Building an Inclusive Future

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