2. 2 CurriculumVitae of KabeloJose |
Personal Details
Surname: Jose
First Names: Kabelo
Date of Birth: 13 February 1988
Residential Address: 172 Borias Street
Mmesi Park
Dobsonville North
1863
Contact Number (Cell): 079 653 3118
E-Mail Address: kabzaj@gmail.com
Postal Address: Same as above
Identity Number: 8802135039080
Sex: Male
Marital Status: Single
Nationality: South African
Home Language: Xhosa
State Of Health: Excellent
Criminal Offences: None
Sports Played: Soccer
Level: Social
Hobbies: Reading and Soccer
3. 3 CurriculumVitae of KabeloJose |
Education (High School):
Highest Grade Passed: Grade 12
Year Passed: 2006
School: St Barnabas College
Subjects Passed: English, Afrikaans, Maths, Science, Biology, Geography
Education (Tertiary):
Studied: BCom Information Management
School: Damelin Randburg
Major Subjects: Information Systems, Database Designs,
Programming, Web Design, Oracle, E-Commerce
Skills
Programming: Visual Basics and SQL
Web Design: HTML and PHP
Computer Literacy: Excellent
Networks: Theoretical
SAP: Able to use SAP to locate customer financial information and
transactions. I have been also exposed to how to trace
engineer appointments on SAP.
Languages
Can Read, write and Speak: English
Can Speak: Zulu, Xhosa, Sepedi, Sotho and Tswana
4. 4 CurriculumVitae of KabeloJose |
Work Experience:
Employer: Aegis (Virgin Mobile UK Campaign)
Duration: 18 May 2012 – 15 January 2013
Reason for Leaving: The Virgin Mobile Campaign contract was not being renewed. I was
offered redeployment option within the company for the British Gas
Campaign.
Job Title: Call Centre Agent for Virgin Mobile UK Campaign
Responsibility: First Point of contact of customer service. Solved bill queries,
diagnosed problems with phones and explained the different
packages available. Also helped customer make payments and also
took them through how their billing systemworks.
Contact Details: 011-461-9000
Work Experience:
Employer: Aegis (British Gas UK Campaign)
Job Title: Call Centre Agent for British Gas UK Campaign
Responsibility: First Point of contact for British Gas PAYGE (Pay as you go)
department. Solved top issues queries, diagnosed problems with
meter and explained the tariffs available. Assist customers with gas
and electric emergencies. Offered support to customers that are
moving into different properties. Traced engineer appointments that
customers have made. Liaise with fraud and electricity (HARIBO)
teams.
Contact Details: 011-461-9000
5. 5 CurriculumVitae of KabeloJose |
Work Experience:
Employer: Aegis (Telkom Fixed Line)
Job Title: Call Centre Agent for Telkom Fixed Line
Responsibility:First Point of contact for Telkom Fixed Line Technical
department. Solving adsl issues, email account set up and fault
logging. Assist customers with internet and line issues they might
have. Explain the technical aspects of their line and internet.
Contact Details: 011-461-9000
Work Experience:
Employer: FNB
Job Title: First Line Support for FNB Connect
Responsibility: Assist customer with FNB Connect queries. Explaining to them how to
top up via channels. Advising customer about deals available.
Elaborating on bills and bundle package. Assisting with network or
technical issues. Porting customer numbers from different networks.
Retaining customer that want to leave.
Contact Details: (087) 343 061
Achievements:
● Top performer for 2014 (British Gas)
● SED Charity Leader for Telkom Fixed Line
● Chairperson for British Gas Council (Body representing agents on the floor)
● GrowMe Program Graduate (Leadership initiative by Aegis)
● Currently Second In Charge (assistant for TeamLeader) for Telkom Fixed Line team
and previously for British Gas team.
● Stand in MIS team during British Gas team.
6. 6 CurriculumVitae of KabeloJose |
References:
Trainer: Portia Pooe (Virgin Mobile Campaign)
Contacts: 073 444 4610
On Job Trainer: Keabetswe Montsho (Virgin Mobile Campaign)
Contacts: 084 438 1260
Manager: Dumisani Khathi (Virgin Mobile Campaign)
Contacts: 079 793 1501
Trainer: Tebogo Masela (British Gas Campaign)
Contacts: 0789261661
Manager: Danny Mononyane (British Gas Campaign)
Contacts: 0733971956
Manager: Tumelo Madisha (British Gas Campaign)
Contacts: 0789256384
Manager: Rendani Mtsweni (TelkomCampaign)
Contacts: 0744667525
