Mike McAra
Personal Information
Organization / Workplace
Quattro FPO SolutionsLocation
Ottawa, Canada Area CanadaOccupation
Sales and Service Operations GuruIndustry
Human Resources / Recruitment
Website
http://www.uhc.com/About
Over 12 years of consulting and management experience in BPO and CRM operations for Fortune 500 clients. Design, project management and implementation of global sales, service and customer experience strategies. Management expert in all functional areas including: Operations, Quality, Training, Workforce Management, Human Resources, IT and Account Management. Strong reporting and analytics background that leverages Six Sigma methodologies. Former clients include: Air France, Ally Bank, Apple, Bell Canada, Dell, Ford Motor Company, GMAC, Hewlett Packard, MasterCard, Microsoft, Reebok, Sprint, UnitedHealth Group and Volvo. Proven track record in delighting the most demanding client...