Gugulethu Zikalala is a South African female born in 1986 with qualifications in business from Boston Business College and Computer Training Institute. She has over 6 years of work experience in compliance, administration and quality assurance roles at various banks. Her most recent role is as a Quality Assurer at First National Bank where she has been employed since 2014 and has been appointed second-in-charge to her team leader. She lists strong computer skills and enjoys cooking, reading and spending time with family in her spare time.

1. CURRICULUM VITAE
OF
GUGULETHU ZIKALALA

2. Personal Details:
Surname : Zikalala
First Name : Gugulethu
Date of Birth : 13 November 1986
Gender : Female
Identity Number : 861113 0939 08 1
Nationality : South African
Languages : Zulu and English
Marital Status : Single
Dependants : One (1)
Drivers Licence : Code C1
Health : Good
Residential Address : 198b Zone 5
Meadowlands
Sibeko Street
Soweto
1852
Contact Number : 0715105702
Email Address : gugu.zikalala@gmail.com
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3. EDUCATIONAL QUALIFICATIONS
Schools Attended : Boston Business College
: Computer Training Institute (CTI)
: Holy Family College (Parktown)
Highest grade passed : Grade 12
Subjects passed : English (HG)
Zulu (second language) (HG)
Computer Studies (SG)
Business Economics (HG)
Biology (HG)
Maths (SG)
Year : 2001 – 2005
Qualifications:
International Diploma in Business January 2007
Public Examination:
January 2007 NCC Examination Board
Subjects:
Business Communication Pass
Economics Pass
Introduction to Financial Accounting Pass
Introduction to Managerial Accounting Pass
Marketing Distinction
Organisational and Business Structure Pass
Principles of Management Pass
Principles of Quantitative Methods Pass
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4. Interests and Hobbies:
I enjoy cooking and having the family around to enjoy my meals. I also
enjoy reading novels with Dan Brown and Jodi Picoult falling under my two
favourite authors. I am a very outgoing person and enjoy spending time in
the open with family and friends. Summer time is my most preferred
season of the year as it brings along beautiful summer rain. After a long
period with the family I also enjoy a little quiet time alone to reflect on
myself and my achievements.
Skills Development:
• Computer skills : MS Word
: Microsoft Office
: Excel
: Power Point
• Siebel, Fenix and Documentum
• Hogan
• Call Centre (Inbound & Outbound): Comminix System
Work experience:
Company: First National Bank
Job Title: Quality Assurer
Department: Risk and Compliance
Duties/Responsibility: My day to day responsibilities involve retrieving and
updating FICA documents that have been sent from branches and
Relationship Managers across the Country and uploading them onto the
main frame (Using Hogan, Fenix and Siebel). This ensures that all clients
of the Bank are up to date with their documentation and are Compliant.
Quality Assurer is the final step in ensuring that the customer is fully
Compliant.
Date: August 2014 – Currently (August 2016)
Current Manager: Dayalan Govender
Accomplishment: I have been appointed as 2IC (2nd
In Charge) for my
current Team Leader (Amanda Mbambo).
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5. Company: First National Bank
Job Title: Compliance Administrator
Department: Risk and Compliance
Duties/Responsibilities: Liaising with the customer ensuring that they are
FICA compliant. My responsibilities include contacting the client
telephonically and advising them of documents which are outstanding from
their entity profile. From there the entity is taken through a process of
Quality Assurance where all documents received are reviewed. The process
further involves contacting the customer again with feedback regarding
the entity. The entire process of KYC EDD requires careful observation and
attentiveness as failure to pay attention to detail could lead the Bank to
suffer from Money Laundering Schemes.
Date: December 2014 – March 2015
Company: Makhuzeni Liquor Store
Job title: Admin clerk/Secretary
Duties/responsibility: Updating of database, receiving and making calls,
placing orders, and attending to the day to day running of the business. As
well as attending to the administration of the business.
Date: January 2011 – July 2014
Company: FirstRand Bank
Job title: Office/Systems Administrator
Department: Enterprise Risk Management & Internal Audit
Duties/responsibility: Retrieval of information for research projects;
Data Capturing; Filing; Word Processing; Managing library
resources system; and other general office duties. Liaising with
different departments. Working on Open Pages. As well as dealing
with workflow issues. And subsequently writing out reports.
Date: June 2010 – December 2010
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6. References:
Academic
Name: Lianne Classens
Position: NCC Coordinator at CTI Randburg
Address: 320 York Ave (Crn. Hill Street), Randburg.
P.O. Box 920, Randburg, 2125
Telephone number: 011 789 – 3178
Character
Name: Sipho Zikalala
Position: Owner/manager of Makhuzeni Liquor Store
Address: 198b Sibeko Street Meadowlands Soweto
Telephone number: (w) 011 390-4413
(c) 082 951 9522
Work Experience
Name: Dharmitaben Mistry
Position: Business Analyst
Address: First Rand Bank
1 First Place. Bank City
Cnr Simmons and Pritchard Streets
Johannesburg
Telephone number: (w) 011 371-7623
(c) 082 925 1376
Name: Salomi Naidoo
Position: Head of Risk and Compliance
Address: First National Bank
3 First Place. Bank City
Cnr Simmons and Pritchard Street
Johannesburg
Telephone number: 0873112019
Name: Amanda Mbambo
Position: Quality Assurer Team Leader
Address: 33 Hoofd Street Braampark
Braamfontein
Johannesburg
Telephone number: (w) 087 343 0921
(c) 071 683 3515
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