1. Thabiso Zulu
84 Handel Street, Kempton Park West, Kempton Park, South Africa,
Mobile: 0615174478
E-Mail: Thabisoz@icloud.com Thab.sithole@gmail.com
Profile
Thabiso has 3 years of experience offering software and hardware solutions. An Individual who is always trying to
adopt new techniques of achieving goals as well as to perform above the expectations, who also has acquired
exceptional communication skills due to the daily interactions with clients.
Personal details
Sex : Male
Date of Birth : 1989/09/19 (26 Years Old)
Nationality : South Africa
Home language : isiZulu and English
Education
Varsity College 2013
Completed - National Diploma in Information Technology Networking
Analytical Techniques
Help Desk
End User Computing A and B
Network Architecture A and B
Computer Architecture
Business Studies
Business Practice Entrepreneurship
Electronic Mail Administration
Business Communication
IT Project Management
Client Network Operating System
Directory Services Infrastructure
Open System Network Operating System
Network Infrastructure and Planning
2. 2
Queensburgh High School Matriculated 2008
IsiZulu
English
Life sciences
Business Studies
Mathematical Literacy
Life Orientation
Engineering Graphic and Design
Work Experience
Employer: Grindrod SA
Period employed: July 2013 to March 2016
Position: IT Remote Support Officer
Skills and Responsibilities
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or
resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Replacing parts as required
Providing support, including procedural documentation and relevant reports
Following diagrams and written instructions to repair a fault or set up a system
Supporting the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other professionals
Employer: Musica
Period employed: August 2010 to February 2011
Position: Customer Assistant
Skills and Responsibilities
Involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts
Dealing with customer refunds
