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UNDERSTANDING
THE ACTOR-OBSERVER EFFECT BIAS
UNDERSTANDING
THE ACTOR-OBSERVER EFFECT BIAS
# 4 5 O F 2 0 0 C O G N I T I V E B I A S E S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
www.youtube.com/@CognitiveCleanup
www.youtube.com/@CognitiveCleanup
N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T
N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T
HOW TO
BENEFIT
HOW TO
AVOID
MOST
SUSCEPTIBLE
HARMFUL
EFFECTS
EXAMPLES
A C T O R - O B S E R V E R
# 4 5 O F 2 0 0 C O G N I T I V E B I A S E S
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N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T
N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T
Join Us On This Journey Of Cognitive Cleanup
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Want to navigate the maze
of mind traps like a pro?
I t ' s a t e r m i n s o c i a l p s y c h o l o g y
t h a t r e f e r s t o a d i f f e r e n c e i n
a t t r i b u t i o n b a s e d o n w h o ' s
b e h a v i n g . A s a c t o r s , w h e n w e d o
s o m e t h i n g , w e t e n d t o b l a m e t h e
s i t u a t i o n w e ' r e i n ; w e s e e o u r
b e h a v i o r a s a r e a c t i o n t o t h e
c i r c u m s t a n c e . H o w e v e r , a s
o b s e r v e r s , w e a t t r i b u t e o t h e r s '
a c t i o n s t o t h e i r c h a r a c t e r o r
d i s p o s i t i o n . W e p e r c e i v e t h e m a s
i n h e r e n t l y d e c i d i n g t o a c t t h a t
w a y , r e g a r d l e s s o f t h e s i t u a t i o n .
THE ACTOR-OBSERVER BIAS
W H A T I S I T ?
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
THE ACTOR-OBSERVER BIAS: EXAMPLES
T R A F F I C
I N C I D E N T
W h e n I ' m d r i v i n g a n d I c u t
s o m e o n e o f f , i t ' s b e c a u s e I ' m
r u n n i n g l a t e o r t h e o t h e r l a n e
w a s m o v i n g t o o s l o w . B u t i f
s o m e o n e e l s e c u t s m e o f f , I
t h i n k t h e y ' r e a r e c k l e s s o r b a d
d r i v e r .
ACTOR-OBSERVER BIAS: EXAMPLES
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
W O R K D E A D L I N E
I f I m i s s a d e a d l i n e a t w o r k , I
b l a m e t h e o v e r l o a d o f t a s k s o r
u n f o r e s e e n c i r c u m s t a n c e s .
H o w e v e r , i f m y c o w o r k e r
m i s s e s t h e i r d e a d l i n e , I t h i n k
i t ' s b e c a u s e t h e y ' r e
d i s o r g a n i z e d o r l a z y .
ACTOR-OBSERVER BIAS: EXAMPLES
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
R E L A T I O N S H I P
M I S C O M M U N I C A T I O N
W h e n I f a i l t o r e t u r n a f r i e n d ' s
c a l l , I a t t r i b u t e i t t o m y b u s y
d a y o r m y p h o n e b e i n g o n
s i l e n t . B u t i f m y f r i e n d d o e s n ' t
r e t u r n m y c a l l , I m i g h t t h i n k
t h e y ' r e i g n o r i n g m e o r t h a t
t h e y ' r e i n c o n s i d e r a t e .
ACTOR-OBSERVER BIAS: EXAMPLES
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
T h i s b i a s a f f e c t s o u r
j u d g m e n t s a n d c a n l e a d t o
m i s u n d e r s t a n d i n g s i n s o c i a l
i n t e r a c t i o n s .
# # # O F 2 0 0 C O G N I T I V E B I A S E S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
Learn more in the slide description
Learn more in the slide description
ACTOR-OBSERVER BIAS: WHY IT CAN BE BAD
ACTOR-OBSERVER BIAS: HARMFUL EFFECTS
T h e A c t o r - O b s e r v e r b i a s c a n
b e h a r m f u l b e c a u s e i t l e a d s u s
t o a t t r i b u t e o u r o w n a c t i o n s t o
e x t e r n a l c i r c u m s t a n c e s w h i l e
a t t r i b u t i n g o t h e r s ' a c t i o n s t o
t h e i r p e r s o n a l t r a i t s . T h i s
s k e w e d p e r c e p t i o n c a n c r e a t e
m i s u n d e r s t a n d i n g s a n d
c o n f l i c t s b e c a u s e i t d o e s n ' t
a l l o w u s t o s e e s i t u a t i o n s f r o m
a n e m p a t h e t i c o r o b j e c t i v e
v i e w p o i n t .
T h r e e p o t e n t i a l n e g a t i v e
c o n s e q u e n c e s o f t h e A c t o r -
O b s e r v e r b i a s w i t h e x a m p l e s
a r e :
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
M I S C O M M U N I C A T I O N
I N R E L A T I O N S H I P S
A s p o u s e m a y t h i n k , " I s n a p p e d
b e c a u s e I h a d a b a d d a y a t
w o r k , " w h i l e a s s u m i n g t h e i r
p a r t n e r ' s s n a p p y b e h a v i o r i s d u e
t o b e i n g a g r u m p y p e r s o n .
ACTOR-OBSERVER BIAS: HARMFUL EFFECTS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
W O R K P L A C E
C O N F L I C T
A t e a m l e a d e r m i g h t a t t r i b u t e a
t e a m m e m b e r ' s m i s s e d d e a d l i n e
t o l a z i n e s s , i g n o r i n g t h a t t h e
t e a m m e m b e r w a s o v e r l o a d e d
w i t h t a s k s .
ACTOR-OBSERVER BIAS: HARMFUL EFFECTS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
I M P A I R E D S E L F -
A S S E S S M E N T
A s t u d e n t b l a m e s a p o o r e x a m
s c o r e o n u n c l e a r l e c t u r e s r a t h e r
t h a n a c k n o w l e d g i n g a l a c k o f
s t u d y .
ACTOR-OBSERVER BIAS: HARMFUL EFFECTS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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Learn more in the slide description
ACTOR-OBSERVER BIAS: ARE YOU MOST SUSCEPTIBLE TO IT?
SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS
T h e A c t o r - O b s e r v e r b i a s i s
s o m e t h i n g t h a t c a n a f f e c t
a n y o n e , b u t c e r t a i n t y p e s o f
p e o p l e m i g h t b e m o r e
s u s c e p t i b l e t o i t .
H e r e a r e t h e t o p t h r e e
c h a r a c t e r i s t i c s o f s o m e o n e
w h o ' s m o s t l i k e l y t o f a l l i n t o
t h i s k i n d o f t h i n k i n g :
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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H I G H S E L F -
E S T E E M
P e o p l e w i t h h i g h s e l f - e s t e e m
m a y o f t e n c r e d i t t h e i r
s u c c e s s e s t o i n t e r n a l t r a i t s a n d
t h e i r f a i l u r e s t o e x t e r n a l
s i t u a t i o n s , w h i c h a l i g n s w i t h
t h e A c t o r - O b s e r v e r b i a s .
E x a m p l e : S o m e o n e w i t h h i g h
s e l f - e s t e e m m i g h t b l a m e t r a f f i c
f o r b e i n g l a t e b u t b e l i e v e
o t h e r s a r e l a t e d u e t o p o o r
t i m e m a n a g e m e n t .
SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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I N D I V I D U A L I S T I C
C U L T U R E S
T h o s e r a i s e d i n i n d i v i d u a l i s t i c
s o c i e t i e s a r e o f t e n t a u g h t t o
p r i o r i t i z e p e r s o n a l o v e r g r o u p
a c h i e v e m e n t s , m a k i n g t h e m
m o r e p r o n e t o t h i s b i a s .
E x a m p l e : A p e r s o n f r o m a n
i n d i v i d u a l i s t i c c u l t u r e m a y
j u s t i f y t h e i r c o l l e a g u e ' s p r o j e c t
f a i l u r e a s a l a c k o f s k i l l w h i l e
a t t r i b u t i n g t h e i r o w n f a i l u r e t o
a l a c k o f r e s o u r c e s .
SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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L A C K O F
P E R S P E C T I V E -
T A K I N G
P e o p l e w h o s t r u g g l e t o a d o p t
o t h e r s ' p e r s p e c t i v e s m a y
q u i c k l y j u d g e o t h e r s ' a c t i o n s a s
i n d i c a t i v e o f t h e i r p e r s o n a l i t y
r a t h e r t h a n s i t u a t i o n a l f a c t o r s .
E x a m p l e : S o m e o n e m a y s e e a
f r i e n d ' s w i t h d r a w a l f r o m s o c i a l
g a t h e r i n g s a s u n s o c i a b l e
w i t h o u t c o n s i d e r i n g t h e i r
f r i e n d ' s p o s s i b l e p e r s o n a l
i s s u e s .
SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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ACTOR-OBSERVER BIAS: HOW TO AVOID IT
WAYS TO AVOID THE ACTOR-OBSERVER BIAS
T h e A c t o r - O b s e r v e r b i a s i s
p r e t t y i n t e r e s t i n g , i s n ' t i t ?
I t ' s l i k e w e h a v e a s c r i p t i n
o u r h e a d s t h a t s o m e t i m e s
m a k e s u s t h e h e r o o f o u r
o w n s t o r i e s w h i l e c a s t i n g
o t h e r s i n a l e s s f o r g i v i n g
l i g h t . B u t , t h e g o o d n e w s i s ,
w e c a n d e f i n i t e l y w o r k o n
a v o i d i n g t h i s k i n d o f
t h i n k i n g .
H e r e a r e t h e t o p t h r e e w a y s
t o c o m b a t A c t o r - O b s e r v e r
b i a s :
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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C O N S I D E R T H E
C O N T E X T F O R
O T H E R S '
A C T I O N S
B e f o r e j u m p i n g t o c o n c l u s i o n s
a b o u t s o m e o n e ' s b e h a v i o r , t a k e
t i m e t o u n d e r s t a n d t h e c o n t e x t i n
w h i c h t h e y ' r e o p e r a t i n g .
F o r i n s t a n c e , i f a c o l l e a g u e m i s s e s
a d e a d l i n e , c o n s i d e r e x t e r n a l
f a c t o r s l i k e i n c r e a s e d w o r k l o a d o r
p e r s o n a l i s s u e s , r a t h e r t h a n
a s s u m i n g l a z i n e s s o r i n c o m p e t e n c e .
WAYS TO AVOID THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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R E F L E C T O N
O N E ' S O W N
I N T E R N A L
M O T I V A T I O N S
W h e n e x p l a i n i n g y o u r a c t i o n s , t r y
t o b e m i n d f u l o f t h e i n t e r n a l
c h o i c e s a n d m o t i v a t i o n s t h a t l e d t o
t h a t a c t i o n .
F o r e x a m p l e , i f y o u f i n d y o u r s e l f
j u s t i f y i n g a m i s t a k e b y b l a m i n g
e x t e r n a l f a c t o r s , p a u s e t o c o n s i d e r
w h a t p e r s o n a l d e c i s i o n s
c o n t r i b u t e d t o t h e o u t c o m e .
WAYS TO AVOID THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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U S E
P E R S P E C T I V E -
T A K I N G
P u t y o u r s e l f i n t h e o t h e r p e r s o n ' s
s h o e s .
F o r e x a m p l e , i f y o u ' r e u p s e t w i t h
s o m e o n e f o r b e i n g l a t e , i m a g i n e
s c e n a r i o s w h e r e y o u ' v e b e e n l a t e
d u e t o u n f o r e s e e n c i r c u m s t a n c e s .
T h i s e x e r c i s e p r o m o t e s
u n d e r s t a n d i n g a n d r e d u c e s b i a s .
WAYS TO AVOID THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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USING THE ACTOR-OBSERVER BIAS POSITIVELY
W h e n w e t a l k a b o u t t h e
A c t o r - O b s e r v e r b i a s , w e ' r e
u s u a l l y f l a g g i n g i t a s a
h u r d l e i n u n d e r s t a n d i n g
b e h a v i o r , b u t i f n a v i g a t e d
t h o u g h t f u l l y , i t c a n a c t u a l l y
s e r v e a s a t o o l f o r e m p a t h y
a n d g r o w t h . I f s o m e o n e i s
e t h i c a l a n d r e s p o n s i b l e ,
t h e y c a n u s e a n a w a r e n e s s
o f t h i s b i a s a s a
s p r i n g b o a r d t o h e l p o t h e r s .
H e r e a r e t h r e e w a y s y o u c a n
p u t t h i s i n t o a c t i o n :
BENEFITTING FROM THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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E M P A T H E T I C
S U P P O R T F O R
S T R E S S
R e c o g n i z e t h a t a n e m p l o y e e ' s
l a t e n e s s c o u l d b e d u e t o e x t e r n a l
s t r e s s o r s . B y p r o v i d i n g a s u p p o r t i v e
c o n v e r s a t i o n s p a c e , y o u c a n
d i s c o v e r t h e s e s t r e s s o r s a n d o f f e r
a s s i s t a n c e o r f l e x i b l e s c h e d u l i n g .
H o w T o : S c h e d u l e a o n e - o n - o n e
m e e t i n g t o u n d e r s t a n d t h e i r
s i t u a t i o n b e t t e r . O f f e r r e s o u r c e s
f o r t i m e m a n a g e m e n t o r p e r s o n a l
c o u n s e l i n g i f s t r e s s i s a n i s s u e .
BENEFITTING FROM THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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C O N S T R U C T I V E
F E E D B A C K F O R
I M P R O V E M E N T
W h e n a f r i e n d f a i l s a t a t a s k , i n s t e a d o f
a t t r i b u t i n g i t t o a l a c k o f a b i l i t y , c o n s i d e r
s i t u a t i o n a l f a c t o r s t h a t c o u l d h a v e
i m p a c t e d t h e i r p e r f o r m a n c e . T h i s
p e r s p e c t i v e c a n h e l p t h e m v i e w t h e
f a i l u r e a s a l e a r n i n g e x p e r i e n c e r a t h e r
t h a n a c h a r a c t e r f l a w .
H o w T o : S i t d o w n w i t h y o u r f r i e n d t o
d i s c u s s w h a t w e n t w r o n g , f o c u s i n g o n
e x t e r n a l f a c t o r s t h a t a f f e c t e d t h e
o u t c o m e . E n c o u r a g e t h e m t o a d d r e s s
t h e s e f a c t o r s a s c h a l l e n g e s t o o v e r c o m e
f o r n e x t t i m e .
BENEFITTING FROM THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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E N C O U R A G I N G
S E L F - R E F L E C T I O N
I N F A M I L Y
D Y N A M I C S
I f a f a m i l y m e m b e r r e a c t s a n g r i l y t o
c r i t i c i s m , c o n s i d e r h o w y o u p e r c e i v e
y o u r o w n r e a c t i o n s i n s i m i l a r
s i t u a t i o n s . T h i s c a n h e l p y o u f r a m e y o u r
r e s p o n s e i n a w a y t h a t a c k n o w l e d g e s
b o t h s i d e s a n d o p e n s u p a d i a l o g u e f o r
m u t u a l u n d e r s t a n d i n g .
H o w T o : C r e a t e a f a m i l y d i s c u s s i o n
w h e r e e v e r y o n e s h a r e s h o w t h e y f e e l
w h e n c r i t i c i z e d a n d w h a t e x t e r n a l
f a c t o r s m a y i n f l u e n c e t h e i r r e a c t i o n s .
T h i s c a n p r o m o t e a m o r e u n d e r s t a n d i n g
f a m i l y e n v i r o n m e n t .
BENEFITTING FROM THE ACTOR-OBSERVER BIAS
C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S
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#45 UNDERSTANDING THE ACTOR-OBSERVER BIAS

  • 1. UNDERSTANDING THE ACTOR-OBSERVER EFFECT BIAS UNDERSTANDING THE ACTOR-OBSERVER EFFECT BIAS # 4 5 O F 2 0 0 C O G N I T I V E B I A S E S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S www.youtube.com/@CognitiveCleanup www.youtube.com/@CognitiveCleanup N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T
  • 2. HOW TO BENEFIT HOW TO AVOID MOST SUSCEPTIBLE HARMFUL EFFECTS EXAMPLES A C T O R - O B S E R V E R # 4 5 O F 2 0 0 C O G N I T I V E B I A S E S www.youtube.com/@CognitiveCleanup www.youtube.com/@CognitiveCleanup N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T N E X T U P : # 4 6 - T H E C H E E R L E A D E R E F F E C T
  • 3. Join Us On This Journey Of Cognitive Cleanup www.youtube.com/@CognitiveCleanup Want to navigate the maze of mind traps like a pro?
  • 4. I t ' s a t e r m i n s o c i a l p s y c h o l o g y t h a t r e f e r s t o a d i f f e r e n c e i n a t t r i b u t i o n b a s e d o n w h o ' s b e h a v i n g . A s a c t o r s , w h e n w e d o s o m e t h i n g , w e t e n d t o b l a m e t h e s i t u a t i o n w e ' r e i n ; w e s e e o u r b e h a v i o r a s a r e a c t i o n t o t h e c i r c u m s t a n c e . H o w e v e r , a s o b s e r v e r s , w e a t t r i b u t e o t h e r s ' a c t i o n s t o t h e i r c h a r a c t e r o r d i s p o s i t i o n . W e p e r c e i v e t h e m a s i n h e r e n t l y d e c i d i n g t o a c t t h a t w a y , r e g a r d l e s s o f t h e s i t u a t i o n . THE ACTOR-OBSERVER BIAS W H A T I S I T ? C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 6. T R A F F I C I N C I D E N T W h e n I ' m d r i v i n g a n d I c u t s o m e o n e o f f , i t ' s b e c a u s e I ' m r u n n i n g l a t e o r t h e o t h e r l a n e w a s m o v i n g t o o s l o w . B u t i f s o m e o n e e l s e c u t s m e o f f , I t h i n k t h e y ' r e a r e c k l e s s o r b a d d r i v e r . ACTOR-OBSERVER BIAS: EXAMPLES C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 7. W O R K D E A D L I N E I f I m i s s a d e a d l i n e a t w o r k , I b l a m e t h e o v e r l o a d o f t a s k s o r u n f o r e s e e n c i r c u m s t a n c e s . H o w e v e r , i f m y c o w o r k e r m i s s e s t h e i r d e a d l i n e , I t h i n k i t ' s b e c a u s e t h e y ' r e d i s o r g a n i z e d o r l a z y . ACTOR-OBSERVER BIAS: EXAMPLES C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 8. R E L A T I O N S H I P M I S C O M M U N I C A T I O N W h e n I f a i l t o r e t u r n a f r i e n d ' s c a l l , I a t t r i b u t e i t t o m y b u s y d a y o r m y p h o n e b e i n g o n s i l e n t . B u t i f m y f r i e n d d o e s n ' t r e t u r n m y c a l l , I m i g h t t h i n k t h e y ' r e i g n o r i n g m e o r t h a t t h e y ' r e i n c o n s i d e r a t e . ACTOR-OBSERVER BIAS: EXAMPLES C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 9. T h i s b i a s a f f e c t s o u r j u d g m e n t s a n d c a n l e a d t o m i s u n d e r s t a n d i n g s i n s o c i a l i n t e r a c t i o n s . # # # O F 2 0 0 C O G N I T I V E B I A S E S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 10. ACTOR-OBSERVER BIAS: WHY IT CAN BE BAD
  • 11. ACTOR-OBSERVER BIAS: HARMFUL EFFECTS T h e A c t o r - O b s e r v e r b i a s c a n b e h a r m f u l b e c a u s e i t l e a d s u s t o a t t r i b u t e o u r o w n a c t i o n s t o e x t e r n a l c i r c u m s t a n c e s w h i l e a t t r i b u t i n g o t h e r s ' a c t i o n s t o t h e i r p e r s o n a l t r a i t s . T h i s s k e w e d p e r c e p t i o n c a n c r e a t e m i s u n d e r s t a n d i n g s a n d c o n f l i c t s b e c a u s e i t d o e s n ' t a l l o w u s t o s e e s i t u a t i o n s f r o m a n e m p a t h e t i c o r o b j e c t i v e v i e w p o i n t . T h r e e p o t e n t i a l n e g a t i v e c o n s e q u e n c e s o f t h e A c t o r - O b s e r v e r b i a s w i t h e x a m p l e s a r e : C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 12. M I S C O M M U N I C A T I O N I N R E L A T I O N S H I P S A s p o u s e m a y t h i n k , " I s n a p p e d b e c a u s e I h a d a b a d d a y a t w o r k , " w h i l e a s s u m i n g t h e i r p a r t n e r ' s s n a p p y b e h a v i o r i s d u e t o b e i n g a g r u m p y p e r s o n . ACTOR-OBSERVER BIAS: HARMFUL EFFECTS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 13. W O R K P L A C E C O N F L I C T A t e a m l e a d e r m i g h t a t t r i b u t e a t e a m m e m b e r ' s m i s s e d d e a d l i n e t o l a z i n e s s , i g n o r i n g t h a t t h e t e a m m e m b e r w a s o v e r l o a d e d w i t h t a s k s . ACTOR-OBSERVER BIAS: HARMFUL EFFECTS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 14. I M P A I R E D S E L F - A S S E S S M E N T A s t u d e n t b l a m e s a p o o r e x a m s c o r e o n u n c l e a r l e c t u r e s r a t h e r t h a n a c k n o w l e d g i n g a l a c k o f s t u d y . ACTOR-OBSERVER BIAS: HARMFUL EFFECTS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description Learn more in the slide description
  • 15. ACTOR-OBSERVER BIAS: ARE YOU MOST SUSCEPTIBLE TO IT?
  • 16. SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS T h e A c t o r - O b s e r v e r b i a s i s s o m e t h i n g t h a t c a n a f f e c t a n y o n e , b u t c e r t a i n t y p e s o f p e o p l e m i g h t b e m o r e s u s c e p t i b l e t o i t . H e r e a r e t h e t o p t h r e e c h a r a c t e r i s t i c s o f s o m e o n e w h o ' s m o s t l i k e l y t o f a l l i n t o t h i s k i n d o f t h i n k i n g : C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 17. H I G H S E L F - E S T E E M P e o p l e w i t h h i g h s e l f - e s t e e m m a y o f t e n c r e d i t t h e i r s u c c e s s e s t o i n t e r n a l t r a i t s a n d t h e i r f a i l u r e s t o e x t e r n a l s i t u a t i o n s , w h i c h a l i g n s w i t h t h e A c t o r - O b s e r v e r b i a s . E x a m p l e : S o m e o n e w i t h h i g h s e l f - e s t e e m m i g h t b l a m e t r a f f i c f o r b e i n g l a t e b u t b e l i e v e o t h e r s a r e l a t e d u e t o p o o r t i m e m a n a g e m e n t . SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 18. I N D I V I D U A L I S T I C C U L T U R E S T h o s e r a i s e d i n i n d i v i d u a l i s t i c s o c i e t i e s a r e o f t e n t a u g h t t o p r i o r i t i z e p e r s o n a l o v e r g r o u p a c h i e v e m e n t s , m a k i n g t h e m m o r e p r o n e t o t h i s b i a s . E x a m p l e : A p e r s o n f r o m a n i n d i v i d u a l i s t i c c u l t u r e m a y j u s t i f y t h e i r c o l l e a g u e ' s p r o j e c t f a i l u r e a s a l a c k o f s k i l l w h i l e a t t r i b u t i n g t h e i r o w n f a i l u r e t o a l a c k o f r e s o u r c e s . SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 19. L A C K O F P E R S P E C T I V E - T A K I N G P e o p l e w h o s t r u g g l e t o a d o p t o t h e r s ' p e r s p e c t i v e s m a y q u i c k l y j u d g e o t h e r s ' a c t i o n s a s i n d i c a t i v e o f t h e i r p e r s o n a l i t y r a t h e r t h a n s i t u a t i o n a l f a c t o r s . E x a m p l e : S o m e o n e m a y s e e a f r i e n d ' s w i t h d r a w a l f r o m s o c i a l g a t h e r i n g s a s u n s o c i a b l e w i t h o u t c o n s i d e r i n g t h e i r f r i e n d ' s p o s s i b l e p e r s o n a l i s s u e s . SUSCEPTIBLE TO THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 20. Subscribe to Idea Express Today and Learn Something New Tomorrow! Easy Learning Put 3 Core Book Derived Concepts into Practices Today (for free) See the slide description for direct links
  • 22. WAYS TO AVOID THE ACTOR-OBSERVER BIAS T h e A c t o r - O b s e r v e r b i a s i s p r e t t y i n t e r e s t i n g , i s n ' t i t ? I t ' s l i k e w e h a v e a s c r i p t i n o u r h e a d s t h a t s o m e t i m e s m a k e s u s t h e h e r o o f o u r o w n s t o r i e s w h i l e c a s t i n g o t h e r s i n a l e s s f o r g i v i n g l i g h t . B u t , t h e g o o d n e w s i s , w e c a n d e f i n i t e l y w o r k o n a v o i d i n g t h i s k i n d o f t h i n k i n g . H e r e a r e t h e t o p t h r e e w a y s t o c o m b a t A c t o r - O b s e r v e r b i a s : C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 23. C O N S I D E R T H E C O N T E X T F O R O T H E R S ' A C T I O N S B e f o r e j u m p i n g t o c o n c l u s i o n s a b o u t s o m e o n e ' s b e h a v i o r , t a k e t i m e t o u n d e r s t a n d t h e c o n t e x t i n w h i c h t h e y ' r e o p e r a t i n g . F o r i n s t a n c e , i f a c o l l e a g u e m i s s e s a d e a d l i n e , c o n s i d e r e x t e r n a l f a c t o r s l i k e i n c r e a s e d w o r k l o a d o r p e r s o n a l i s s u e s , r a t h e r t h a n a s s u m i n g l a z i n e s s o r i n c o m p e t e n c e . WAYS TO AVOID THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 24. R E F L E C T O N O N E ' S O W N I N T E R N A L M O T I V A T I O N S W h e n e x p l a i n i n g y o u r a c t i o n s , t r y t o b e m i n d f u l o f t h e i n t e r n a l c h o i c e s a n d m o t i v a t i o n s t h a t l e d t o t h a t a c t i o n . F o r e x a m p l e , i f y o u f i n d y o u r s e l f j u s t i f y i n g a m i s t a k e b y b l a m i n g e x t e r n a l f a c t o r s , p a u s e t o c o n s i d e r w h a t p e r s o n a l d e c i s i o n s c o n t r i b u t e d t o t h e o u t c o m e . WAYS TO AVOID THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 25. U S E P E R S P E C T I V E - T A K I N G P u t y o u r s e l f i n t h e o t h e r p e r s o n ' s s h o e s . F o r e x a m p l e , i f y o u ' r e u p s e t w i t h s o m e o n e f o r b e i n g l a t e , i m a g i n e s c e n a r i o s w h e r e y o u ' v e b e e n l a t e d u e t o u n f o r e s e e n c i r c u m s t a n c e s . T h i s e x e r c i s e p r o m o t e s u n d e r s t a n d i n g a n d r e d u c e s b i a s . WAYS TO AVOID THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 26. USING THE ACTOR-OBSERVER BIAS POSITIVELY
  • 27. W h e n w e t a l k a b o u t t h e A c t o r - O b s e r v e r b i a s , w e ' r e u s u a l l y f l a g g i n g i t a s a h u r d l e i n u n d e r s t a n d i n g b e h a v i o r , b u t i f n a v i g a t e d t h o u g h t f u l l y , i t c a n a c t u a l l y s e r v e a s a t o o l f o r e m p a t h y a n d g r o w t h . I f s o m e o n e i s e t h i c a l a n d r e s p o n s i b l e , t h e y c a n u s e a n a w a r e n e s s o f t h i s b i a s a s a s p r i n g b o a r d t o h e l p o t h e r s . H e r e a r e t h r e e w a y s y o u c a n p u t t h i s i n t o a c t i o n : BENEFITTING FROM THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 28. E M P A T H E T I C S U P P O R T F O R S T R E S S R e c o g n i z e t h a t a n e m p l o y e e ' s l a t e n e s s c o u l d b e d u e t o e x t e r n a l s t r e s s o r s . B y p r o v i d i n g a s u p p o r t i v e c o n v e r s a t i o n s p a c e , y o u c a n d i s c o v e r t h e s e s t r e s s o r s a n d o f f e r a s s i s t a n c e o r f l e x i b l e s c h e d u l i n g . H o w T o : S c h e d u l e a o n e - o n - o n e m e e t i n g t o u n d e r s t a n d t h e i r s i t u a t i o n b e t t e r . O f f e r r e s o u r c e s f o r t i m e m a n a g e m e n t o r p e r s o n a l c o u n s e l i n g i f s t r e s s i s a n i s s u e . BENEFITTING FROM THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 29. C O N S T R U C T I V E F E E D B A C K F O R I M P R O V E M E N T W h e n a f r i e n d f a i l s a t a t a s k , i n s t e a d o f a t t r i b u t i n g i t t o a l a c k o f a b i l i t y , c o n s i d e r s i t u a t i o n a l f a c t o r s t h a t c o u l d h a v e i m p a c t e d t h e i r p e r f o r m a n c e . T h i s p e r s p e c t i v e c a n h e l p t h e m v i e w t h e f a i l u r e a s a l e a r n i n g e x p e r i e n c e r a t h e r t h a n a c h a r a c t e r f l a w . H o w T o : S i t d o w n w i t h y o u r f r i e n d t o d i s c u s s w h a t w e n t w r o n g , f o c u s i n g o n e x t e r n a l f a c t o r s t h a t a f f e c t e d t h e o u t c o m e . E n c o u r a g e t h e m t o a d d r e s s t h e s e f a c t o r s a s c h a l l e n g e s t o o v e r c o m e f o r n e x t t i m e . BENEFITTING FROM THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 30. E N C O U R A G I N G S E L F - R E F L E C T I O N I N F A M I L Y D Y N A M I C S I f a f a m i l y m e m b e r r e a c t s a n g r i l y t o c r i t i c i s m , c o n s i d e r h o w y o u p e r c e i v e y o u r o w n r e a c t i o n s i n s i m i l a r s i t u a t i o n s . T h i s c a n h e l p y o u f r a m e y o u r r e s p o n s e i n a w a y t h a t a c k n o w l e d g e s b o t h s i d e s a n d o p e n s u p a d i a l o g u e f o r m u t u a l u n d e r s t a n d i n g . H o w T o : C r e a t e a f a m i l y d i s c u s s i o n w h e r e e v e r y o n e s h a r e s h o w t h e y f e e l w h e n c r i t i c i z e d a n d w h a t e x t e r n a l f a c t o r s m a y i n f l u e n c e t h e i r r e a c t i o n s . T h i s c a n p r o m o t e a m o r e u n d e r s t a n d i n g f a m i l y e n v i r o n m e n t . BENEFITTING FROM THE ACTOR-OBSERVER BIAS C O G N I T I V E C L E A N U P : N A V I G A T I N G M I N D T R A P S Learn more in the slide description
  • 31. Join Us On This Journey Of Cognitive Cleanup www.youtube.com/@CognitiveCleanup Want to recognize these mind traps and avoid falling into them?