Once you have a plan to build your house of excellence, you must begin to move forward. The Juran Roadmap is a guide to enable your organization to move through five change management phases: decide, prepare, launch, expand, sustain. By having a guide for your journey, your leaders can create the right expectations and properly position the right improvement methods at the right time.

1. Building a Culture of
Excellence Part 7:
The Roadmap
Presented by
Dr Joseph A. DeFeo, Juran Chairman

2. Building a Culture of Excellence Part 6: The Enablers
As organizations look at new ways to improve their business
performance, they often abandon what works in the hope that a new
approach is going to see instantly improved results.
Unfortunately, with new workplace initiatives coming and going like
waves, workforce “frustration” has become much more prolific. But
there is a better way to approach the next new thing.
SERIES OBJECTIVES
Building a Culture of
Excellence Series
2

3. Building a Culture of Excellence Part 6: The Enablers 3
Building a Culture of Excellence
Wednesday, April 3 / 2PM EST
Benefits & Results
Wednesday, April 24 / 2PM EST
The Juran Model
Wednesday, May 29 / 2PM EST
The Juran Framework
Wednesday, June 26 / 2PM EST
Each webinar will be streamed live on the date and times
specified above and will continue to be available through the
Juran website after this date.
If you miss a live event and want to complete the series please
make sure to visit our webinars page and review the session you
missed.
THE SERIES
Building a Culture of
Excellence Series
The Foundation
Wednesday, July 31 / 2PM EST
The Enablers
Wednesday, August 28 / 2PM EST
The Roadmap
Wednesday, September 25 / 2PM
EST

4. Building a Culture of Excellence Part 6: The Enablers 4
The Roadmap
Wednesday, September 25 / 2PM EST
Decide, Prepare, Launch, Expand, Sustain
Once you have a plan to build your house of excellence, you must begin to move forward. The Juran Roadmap is a
guide to enable your organization to move through five change management phases: decide, prepare, launch,
expand, sustain. By having a guide for your journey, your leaders can create the right expectations and properly
position the right improvement methods at the right time.
THE SERIES

5. Building a Culture of Excellence Part 6: The Enablers 5
The Juran Culture of Excellence Framework
5
Supportive Infrastructure, Right Methods, Tools & Metrics
Enterprise Quality Management System
Loyal Customers
Sustainable Results
Over Time
Results
Enablers
Foundations
Optimal CostsIncreased Sales
Great Customer Experience
Efficient Processes
& Quality Data
Superior Products
Engaged &
Accountable Workforce
Innovation & Design
Breakthrough
Improvement
Employee
Engagement
Talent & Skill
Development
Strategic Choice to Be The Best

6. Building a Culture of Excellence Part 6: The Enablers 6
The Juran Culture of Excellence Framework
6
Supportive Infrastructure, Right Methods, Tools & Metrics
Enterprise Quality Management System
Loyal Customers
Sustainable Results
Over Time
Results
Enablers
Foundations
Optimal CostsIncreased Sales
Great Customer Experience
Efficient Processes
& Quality Data
Superior Products
Engaged &
Accountable Workforce
Innovation & Design
Breakthrough
Improvement
Employee
Engagement
Talent & Skill
Development
Strategic Choice to Be The Best

7. Building a Culture of Excellence Part 6: The Enablers 7
A Roadmap: How to Go From Here to There...
There:
Sustainable
Results
HERE

8. Building a Culture of Excellence Part 6: The Enablers
Where Is Here?
8
Customers X
Product X
Process X
People X
Methods & Tools X
Performance X
Reactive ProactiveInactive

9. Building a Culture of Excellence Part 6: The Enablers
Where is There?
★ Financial Results
9

10. Building a Culture of Excellence Part 6: The Enablers
How Do We Know We Are There?
★ Financial Results
★ Customer Loyalty
10

11. Building a Culture of Excellence Part 6: The Enablers
How Do We Know We Are There?
★ Financial Results
★ Employee Happiness
★ Customer Loyalty
11

12. Building a Culture of Excellence Part 6: The Enablers
How Do We Know We Are There?
★ Financial Results
★ Employee Happiness
★ Customer Loyalty
★ Awards
12

13. Building a Culture of Excellence Part 6: The Enablers 13
The Juran Roadmap
Current Performance
Results
Organization
Structure
Leadership &
Management
Decide Prepare Launch Expand
Juran Excellence Roadmap Phases
Sustain
Adaptability &
Sustainability
Culture
Time

14. Building a Culture of Excellence Part 6: The Enablers 14
The Juran Roadmap
Current Performance
Results
Organization
Structure
Leadership &
Management
Decide Prepare Launch Expand
Juran Excellence Roadmap Phases
Organizational Breakthroughs Completed
Sustain
Adaptability &
Sustainability
Culture
Time

15. Building a Culture of Excellence Part 6: The Enablers
15
The Juran Roadmap: Example of Tasks
Decide Prepare Launch Expand Sustain
‣ Educate leadership
team.
‣ Create oversight and
support infrastructure.
‣ Assess for
opportunities.
‣ Prioritize strategically
aligned projects.
‣ Create and share the
organization’s vision for
Lean transformation.
‣ Ramp up with more
projects.
‣ Train more
employees project
participants.
‣ Achieve measurable
financial quality and
operational results.
‣ Move into other
business units,
processes, and
functions.
‣ Embed quality
improvement tools into
the culture.
‣ Expand methods to
suppliers and
customers.
‣ Establish a
sustainable system-
wide assurance
program.
‣ Review progress.
‣ Conduct Annual
Leadership Review.
‣ Educate and enhance
employee skills on
new methods
‣ Launch events,
projects & daily work
improvements.
‣ Apply new methods.
‣ Achieve measurable
financial, quality, and
operational results
from projects.
‣ Assess results.
‣ Decide on where
you are.
‣ Determine needs of
the organization.
‣ Define
assessments
needed.
‣ Benchmark.
‣ Develop a roadmap.
‣ Agree on moving
forward.

16. Building a Culture of Excellence Part 6: The Enablers
Why Do Organizations End Their Journey?
● Winning
● Change in leadership
● Impatience
● Reduction of program methods
● Mergers & acquisitions
● Global macroeconomic events
16

17. Building a Culture of Excellence Part 6: The Enablers 17
THANK YOU
Thank You for Joining
Please contact me at jdefeo@juran.com
Would you like a certificate of completion?
The Roadmap
Wednesday, September 25 / 2PM EST

18. Thank you for your time