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  1. 1. 30/60/90 Day Team Leader Plan Prepared By: Sivananthan Jawahar
  2. 2. 30 Days 60 Days 90 Days Motivating Inspiring Challenging
  3. 3. 30 •Discuss client expectations with Account managers •People training (Process & product training) •Revenue achievement planning •Utilization •Dialer strategy(Outbound calls only, managing inbound queues) 60 •Analyzing 30 days plan •Audit team strength and weakness •One on one with team members to build their skills •Coaching and training to keep up the company needs. •Discuss with AM to maximize revenue(sms campaign, settlement offers) 90 •Quarterly performance review •Sharing creative and innovative ideas •Analyzing company expectations (call structure quality, privacy) •Recap with AM regarding bench mark clients •Recognizing performers
  4. 4. SUMMARY Create Vision Know the Team Coach & Motivate Expectations & Commitment Proactive Experience & Expertise Follow Up & Feedback Share the success “Motivating Inspiring Challenging”