1. Julius Middleton
4911 66TH
Ave • Hyattsville, MD 20784 • 240-778-9434 • juju122160@gmail.com
Skills
 Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access,Excel,PowerPoint, Word); Microsoft
Windows Operating Systems 2000, XP, Vista and Windows 7; Norton Ghost; installing drivers; SharePoint; basic
HTML, blogs, and wikis; basic understanding of database and SQL
 Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops;
Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps;
BlackBerry configuration
 Networking:Generalnetworking experience (running cables, troubleshooting connections, activating ports)
 Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and
in person)
 Certification(s):Working towards CompTIA A+ Certification
Experience
Company or Organization Name City, ST
International House of Pancakes (IHOP) Riverdale, MD
June 2009 – Present
 Conducted over 100 sales of different type of food which is 100 percent of the company profits over 4 years used
Micros operating system and worked a long time know the system
Company or Organization Name City, ST
McDonalds Landover Hills,MD
June2008-June 2009
 Supervised other employees while took orders an input into a computer + 1 year of doing inventory 1 year of Cash
Register skills
Education
TESST College of Technology, Network Information Technology Certificate, 10/82012 Beltsville, MD
Prince George’s Community College , AA Degree in Basic Studies, 06/12/2010 , Largo, MD
Awards and Honors
 Tesst College Of Techonolgy: Computer Support Technician October 18 2013
 Tesst College Of Techonolgy : Honor Roll October 2013