Chris Bickel is seeking an entry-level technical support position where he can gain experience learning and working on information technology either as part of a team or independently. He has skills in various operating systems, databases, programming languages, software, hardware, and troubleshooting. He has work experience in IT internships and technician roles where he assisted users, managed projects, and handled issues remotely. He is currently pursuing a bachelor's degree in IT security.

1. Chris Bickel
Work Phone: (562) 201-6831
Email: chrisbickel5@gmail.com
LinkedIn: www.linkedin.com/in/chrisbickel7
SUMMARY
Seekinganentrylevel technical supportpositionwhere Icangainexperience bylearningand workingon
InformationTechnologywhile beingonateam or workingina self-directedsetting. Iamquicklyable tolearn
newtechnologyaswell asIhave workedonmultiple computersystems,programminglanguages,toolsand
troubleshootingscenarios
TECHNICAL SKILLS
 Soft: Communication skills, Leadership
 Systems: Unix, Fedora, Centos, Ubuntu, Windows XP,7 and 8, and Virtual Machine creation 
 Databases: Windows Server 2008 and SQL Server, Active Directory 
 Languages: Visual Basic, Python, and SQL 
 Software: MS Visio, MS Office, VMWare, Kaseya, Continuum, Novastor, Articulate Storyline 2
 Hardware iPhone tablet desktop laptop routers, UPS devices, switches 

 Troubleshooting and Repair: Installation, virus removal, backups, recovering data, remote desktop and
updating systems 
EMPLOYMENT HISTORY
First AmericanTitle,IT Service Desk –Intern SantaAna, CA June 206- Sept2016
 Collaborate withmanagersanddirectorstodevelop acorporate trainingcourse forthe Service Desk
 Designnewhire andrefreshertrainingcoursesusingArticulate Storyline2
 AnalyzingandreportingShiftLeftTickets(Corporate PasswordReset)todetermine commoncause
 Assisted usersinthe trainingof the PasswordSelf-Service program
PC Tech Troop, Technician FountainValley,CA 2015-2016
 Managed various projects relating to Routers, Desktops, Laptops, Switches, and Data recovery. 

 Worked on calls dealing with issues from various clients; remote to servers for end user access, set up
configurations and email accounts, and created pathway for short cuts for administrative users. 
 Used various software to report, monitor & handle backup systems such as Kasaya, Continuum and Novastor. 
TW Services, Janitorial Services Cerritos,CA 2012- 2013
Edgar Palma’s LumperService,FreightHandler Cerritos,CA 2006- 2012
Education
WesternGovernorsUniversity SaltLake City,UT CurrentlyEnrolled
Bachelorsof Science – IT Security
ITT Technical Institute Orange,CA Graduated 2015
Associatesof Science –NetworksSystemAdministration
JobShadowingwithITDept. – database printing,installingprocessesfordesignstudents,andreimagingcomputers