1. ___________________________________________________________________________
JULIE WILLIAMS
___________________________________________________________________________
PERSONAL DETAILS
Address Unit 3, 7 Dyson Street, Glenelg East, SA 5045
Contact 0450 384 118
LinkedIn
PROFESSIONAL POLICE CHECKS
Criminal Record Bureau Check (CRB) UK 2014
Criminal Record Check Australia April 2014
EMPLOYMENT STATUS
Skilled (Residence) (Class VB) Skilled - Regional (VB 887) – Permanent Resident
PROFILE
I am a versatile and confident Business Administrator and Social Worker with excellent
interpersonal and communication skills, with the ability to adapt to situations swiftly and
cohesively through observation and verbal communication. My conscientious, analytical
skills and committed approach to work is reflected in my career development and
professionalism. In addition I uphold my belief that humour and enthusiasm is a key
essential at any level.
Management skills include budgeting, staff management, networking, mentoring,
management of complaints and administration. I am computer literate, office based and
mobile and adept in training.
I am seeking to broaden my career in health, housing and the social care field albeit in Aged
Care, Children and Families, Youth work, Mental Health, Migration and Rehabilitation
throughout all areas of South Australia.
EDUCATION
1987 to 1991 G.C.S.E.s: Business Studies, Information Studies, Textiles, Double Science,
Geography, English Language and Literature, Maths and French
1991 to 1993 NVQ Business Administration and Secretarial Studies Level III
1995 to 1996 NVQ Customer Services Award Level III
2000 BTEC Professional Diploma in Social Work Level IV

2. 2001 to 2004 Diploma in Social Work (DipSW) Postgraduate level
Combination of BTEC in SW and DipSW is assessed as comparable to the
AQF Associate Degree by AASW
2006 General Social Care Council Part I Post Qualifying Social Work Award
Certificate (PQSW)
2015 Diploma in Community Services Coordination
EMPLOYMENT HISTORY
1993 to 1994
Secretary/Personal Assistant
Real Estate Advisers
Corporate
• Reception duties – face to face and
switchboard
• Audio typing
• Filing
• Marketing
• Diary management
• Management of mail
May 1994 to April 1997
Admin Officer
Social Care Industry
Local Government
• Reception duties- face to face and
switchboard.
• Audio typing
• Filing
• Resource and database management
• Stationary requisition
• Diary management
• Conference organisation and preparations
April 1997 to November 2003
Advisory Officer
Social Care Industry
Local Government
• Initiating referrals from clients, carers and
professionals within eligibility criteria
• Liaising with multi-agency professionals
• Initiating Child Protection referrals for
investigation
• Providing advice and information to the
general public and colleagues.
• Training and mentoring
November 2003 to August 2004
Duty Officer
Social Care Industry
Local Government
• Prioritising duty cases.
• Undertaking Care Management function of
assessment, planning and reviewing.
• Crisis intervention work with clients and
carers.
• Managing day to day running of the duty
system and creating an efficient management
tool.
• Providing advice, information, training and
mentoring to colleagues.
August 2004 to November 2004
Care Manager
Social Care Industry
Local Government
• Managing a generic caseload.
• Undertaking care management function of
assessment, planning and reviewing
• Working as part of a rehabilitation and
ongoing assessment focused team.
• Working as part of a duty system

3. • Practising and managing safeguarding adults
investigations
• Liaison with multi agency key professionals
November 2004 to May 2005
Care Manager
Social Care Industry
Local Government
• Undertaking care management function of
assessment, planning and reviewing in an acute
hospital.
• Working as part of a duty system
• Working in a multi-agency and disciplinary
environment.
• Working within the reimbursement hospital
agenda whilst responding to the service
clients/carers choices, assessed needs, risks
and wishes.
• Practising and managing safeguarding adults
investigations.
June 2005 to November 2006
Care Manager & Senior Care Manager
Social Care Industry
Local Government
• Manage a complex generic caseload.
• Undertaking care management function of
assessment, planning and reviewing.
• Supervision and performance development of
staff.
• Providing support, mentoring and advice to
colleagues
• Working as part of a duty system
• Liaison with key professionals, promoting multi-
agency working.
• Practising and managing safeguarding adults
investigations.
November 2006 to October 2010
Senior Care Manager
Social Care Industry
Local Government
June 2007 to September 2008
Joint acting up as Team Manager to
cover Secondment
• Managing a complex generic caseload.
• Undertaking care management assessment,
planning and reviewing functions in a
rehabilitation and preventative approach
• Supervision, mentoring and appraising of staff
• Managing staff performance and disciplinary
procedures.
• Providing support and advice to colleagues
• Managing a duty intake and allocation system
• Liaising with key professionals, promoting
multi-agency working.
• Recording and presenting Government
statistics
• Overseeing Hospital Discharge systems
• Safeguarding adults champion and specialist
Joint Investigator with Police
• Monitoring and managing budgetary demands
October 2010 to February 2012
Senior Practitioner Operations Lead
Social Care Industry
Local Government
• Lead, manage and direct a new frontline social
care team – older people, physical and learning
disabilities focused.
• Line manage operational staff, ensuring staff
resources, individual performance
management, team performance and

4. training/mentoring
• Provision of operational management of
services in line with procedures, re-ablement,
supported self assessment/personalisation
promoting independence and choice.
• Managing a complex generic caseload
• Working with multi-agency professionals e.g.
health, social care providers, housing providers,
private/voluntary agencies
• Managing and investigating complaints and
safeguarding adults procedures
• Management of budget and ensuring services
are cost effective.
• Equality and diversity practice
• Management of Government statistics
April 2012
Corporate Receptionist/Administrator
Consultants in designing, planning and
engineering
Assignment Position
• Receptionist with Global Organisation in CBD
• Management of daily mail
• Management of conference room diaries and
appointment scheduling
• Management of office supplies
• Managing travel arrangements and bookings
• Processing invoices
• Switchboard management
May 2012 to June 2012
Social Worker
Aged Care
Contract Position
• Providing counselling to carers and clients
• Providing advice on future care planning
• Providing advice on legal and financial services
available
• Working as part of a disciplinary team
• Referring to outside agencies for further
ongoing support
• Liaising with other professionals and
organisations
• Organising and presenting support groups
July 2012 to date
Coordinator/Advisor
Aged Care
Acting Team Manager periodically
Permanent Full-time Position
• Undertaking case management function of
assessment, planning and reviewing customer’s
needs/services within Governmental
procedures.
• Providing support, training and mentoring to
colleagues
• Responsibility of duty role as part of a team
• Transition of packaged care services to
Consumer Directed Care and ongoing
management.
• Networking with professionals and
organisations
• Advisory capacity to customers
• Supervision
• Management of team allocations
• Customer and worker incident investigations
including work health and safety procedures

5. • Management statistical reports
• Database management
• Chairing meetings, attending management
meetings
Telecross Volunteer
Red Cross
• Welfare call to Australian residents to ensure
their welfare and health.
Software Knowledge • Microsoft Office (Intermediate to advanced
level), PowerPoint, Excel, SWIFT, SSID, AIS,
Lotus Notes, Outlook, ARC Console, OvaWord,
Video Conferencing, CIM, COMCARE
(introduction), various intranets
REFERENCES
Provided upon further request.
AWARDS/PROFESSIONAL DEVELOPMENT
Health and Care Professions Council (UK) Social Work regulatory body Membership
Australia Institute of Welfare and
Community Workers Inc (AIWCW) -
eligible
Throughout my social work career training has been ongoing and includes asylum seeker support,
dementia care, carers support, sensory and hearing loss, community care and the law, child protection,
extensive safeguarding adults training, HIV and AIDS, equality and diversity, staff management,
Management Programme (Leadership Development), Freedom to Be, CIMPACT, Advance Directives to
name a few.
KNOWLEDGE AND SKILLS
I participated in a television documentary in my capacity as keyworker and Senior Care Manager for my
client, promoting the success of personalisation for her and the positive outcome enabling her to enter the
Paralymic Games 2012.
Through volunteering I have been involved in Riding for the Disabled and worked with the RSPCA in the UK
and South Australia.

6. • Management statistical reports
• Database management
• Chairing meetings, attending management
meetings
Telecross Volunteer
Red Cross
• Welfare call to Australian residents to ensure
their welfare and health.
Software Knowledge • Microsoft Office (Intermediate to advanced
level), PowerPoint, Excel, SWIFT, SSID, AIS,
Lotus Notes, Outlook, ARC Console, OvaWord,
Video Conferencing, CIM, COMCARE
(introduction), various intranets
REFERENCES
Provided upon further request.
AWARDS/PROFESSIONAL DEVELOPMENT
Health and Care Professions Council (UK) Social Work regulatory body Membership
Australia Institute of Welfare and
Community Workers Inc (AIWCW) -
eligible
Throughout my social work career training has been ongoing and includes asylum seeker support,
dementia care, carers support, sensory and hearing loss, community care and the law, child protection,
extensive safeguarding adults training, HIV and AIDS, equality and diversity, staff management,
Management Programme (Leadership Development), Freedom to Be, CIMPACT, Advance Directives to
name a few.
KNOWLEDGE AND SKILLS
I participated in a television documentary in my capacity as keyworker and Senior Care Manager for my
client, promoting the success of personalisation for her and the positive outcome enabling her to enter the
Paralymic Games 2012.
Through volunteering I have been involved in Riding for the Disabled and worked with the RSPCA in the UK
and South Australia.