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Educating People in Lean Thinking

By Dr Nick Rich of Cardiff School of Management shown at Lean Summit 2012 - Learning - Educating - Sharing on 27/28 November

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Educating People 
in Lean Thinking
Discussion Workshop
Dr Nick Rich
Cardiff School of Management
Nick Rich: Career History
‘A frustrated Engineer!’
• Associate Dean Cardiff School of Management
– Centre for Lean Education, Application & Research CLEAR
– Honorary Associate Professor Warwick Medical School
– Chief Industrial Engineer (2012 Olympic and Paralympic Medal 
Programme) 
– Co‐Founder at the Lean Enterprise Research Centre
• With Dan Jones
– Toyota Motor Corporation Japan Senior Research 
Fellow 
– UK Government Reports & 5 Books
Our Workshop
• LEARNING
• What do we need to learn to improve business performance through Lean 
Thinking?
• How do we apply the scientific method to our lean journeys?
• How can we use Policy Deployment to learn the vital few performance gaps for the 
organisation to close?
• EDUCATING
• What alternatives ways are there to deepen both our organisational and individual 
skills to create value for customers?
• How are the best lean organisations educating their people in lean?
• How can we effectively coach, develop and mentor leaders and employees on the 
job?
• SHARING
• What do we need to share with our people in order to sustain and further 
improve?
• How can we share and communicate our efforts?
• What roles do Policy Deployment, coaching and the A3 process play in sharing?
What really works: The 4+2 Formula for
Sustained Business Success 
• Professor Nitin Nohria, Harvard Business School
– Most management tools have little effect on results
– Why? No meaningful link between new techniques and 
long‐term performance
– There is a strong correlation with good management 
practices using tools to help achieve a particular 
objective
– There is danger in focusing too intently on the tool. It 
leads to losing sight of the long‐term organisational 
objectives 
“Full speed in a least six critical areas”
• All of the four primary features:
– a clear, focused, well‐communicated strategy
– superb operational execution
– a performance‐orientated culture
– a flat, flexible organisational structure
• Plus two of the secondary features:
– recruitment and retention of talented staff
– strong demonstrable commitment from leaders
– service transforming innovations
– grow through mergers and partnerships
So Where Are You?
• Do you think at the system level 
or lower?
• Do you think beyond the 
current ‘voice of the customer’ 
and over the longer term?
• Optimised your current 
services? 
• Prepared to compete now and 
in the future?
Ad

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