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Drew Breunig
SVP, Strategy
@Dbreunig | @PlaceIQ
Location Data as a Data Unifier
Location helps you understand a moment.
MOVEMENT helps you understand a life.
PlaceIQ Builds Audiences with Movement Data
Heads Home
Lifestyle: Gym Visitor
Lifestyle: Health Conscious
Commute Path: Commuter
Job: Finance
Shopping: Fashionista Dining: QSR Restaurant
Lifestyle: Bar Goer
Auto Ownership
CRM Segments
Demographic: Hispanic
Household Income: $100k+
Grabs Dinner & DrinksGoes ShoppingDrives to WorkWorks Out
Lifestyle: Gym Visitor
Lifestyle: Health Conscious
Commute Path: Commuter
Job: Finance
Shopping: Fashionista Dining: QSR Restaurant
Lifestyle: Bar Goer
Auto Ownership
CRM Segments
PlaceIQ Builds Audiences with Movement Data
Demographic: Hispanic
Household Income: $100k+
Demographic: HispanicCommute Path: Commuter
Fashionable Hispanic Millennial
Demographic: Hispanic
Commute Path: Commuter
Shopping: Fashionista
Shopping: Fashionista
Data Ingestion
Foreground Data
Background Data
EV ERY DAY I S
L I KE SUNDAY
SPRI NG B REAK! KI NDS OF LOYALT Y
3 Customer Stories We Learn With Location
Grocery Traffic by Hour: Sundays Look the Same
0%
2%
4%
6%
8%
10%
12%
14%
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Exception #1: Making it off the Couch by 6
0%
2%
4%
6%
8%
10%
12%
14%
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
New Years
Exception #2: The Year’s Earliest Beer Run
0%
2%
4%
6%
8%
10%
12%
14%
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
New Years
Super Bowl Sunday
Exception #3: Running an Hour Behind
0%
2%
4%
6%
8%
10%
12%
14%
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Daylight Saving’s Change
New Years
Super Bowl Sunday
Exception #4: Egg-Runs Before Early Dinner
0%
2%
4%
6%
8%
10%
12%
14%
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Easter
Daylight Saving’s Change
New Years
Super Bowl Sunday
Everyday is Like Sunday, Except When They’re Not
0%
2%
4%
6%
8%
10%
12%
14%
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Easter
Daylight Saving’s Change
New Years
Super Bowl Sunday
Who Wins When Routines Break?
-50%
-40%
-30%
-20%
-10%
0%
10%
20%
30%
40%
50%
Costco CVS Ikea Kohls Kroger Publix Safeway Walmart
XXXX
New Year’s Super Bowl Daylight Savings Easter
Publix: +37%
Safeway: +28%Kroger: +26%
Ikea: -22% Kohls: -22%
Ikea: -48%
Safeway: +11%
Walmart: +18%
Publix: -30%
Kohls: +5%
Kohls: +16%
• It’s worthwhile to find outlier days that aren’t saturated
with competitive messaging.
• These micro-holidays can change competitive
marketplaces and upset existing customer habits creating
an opportunity for trial
• These holiday and micro-holiday shifts can occur on
regional levels as well
• Location intelligence at scale lets you observe subtle
changes and connect with shifting customers
When Days
Aren’t Like
Sunday
EV ERY DAY I S
L I KE SUNDAY
SPRI NG B REAK! KI NDS OF LOYALT Y
3 Customer Stories We Learn With Location
0
10,000
20,000
30,000
40,000
50,000
60,000
1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17
Disneyworld 7-Day Moving Avg
Disneyworld: On Spring Break All Days are Weekends
Spring Break!
0
100
200
300
400
500
600
700
800
1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17
Publix
Panama City Beach: Visits, Winners & Losers
Spring Break!
0
100
200
300
400
500
600
700
800
1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17
Chick Fil A Publix
Panama City Beach: Visits, Winners & Losers
Spring Break!
0
100
200
300
400
500
600
700
800
1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17
Buffalo Wild Wings Chick Fil A Publix
Panama City Beach: Visits, Winners & Losers
Spring Break!
0
100
200
300
400
500
600
700
800
1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17
Buffalo Wild Wings Chick Fil A IHOP Publix
Panama City Beach: Visits, Winners & Losers
Spring Break!
0
20
40
60
80
100
120
140
160
180
200
1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17
Buffalo Wild Wings Chick Fil A IHOP Publix
Panama City Beach: Visits per Store, Winners & Losers
Spring Break!
• In divergent periods – during vacations – we can see what
people seek out and enjoy.
• We can isolate outlier periods and contexts, like vacations
and holidays, to encourage changes in behavior.
• Pickup in local regions or among specific audiences can
measure and quantify success
• Location intelligence at scale lets you identify, learn fron,
message to, and measure to trends
Breaking from
the Norms
EV ERY DAY I S
L I KE SUNDAY
SPRI NG B REAK! KI NDS OF LOYALT Y
3 Customer Stories We Learn With Location
Survey Sample: Customer Satisfaction
76
83
73
0
10
20
30
40
50
60
70
80
90
100
Kroger Trader Joe's Whole Foods
American Customer Satisfaction Index Survey, 2016
• Most Kroger shoppers return on a weekly or biweekly basis, over 58%!
• Shoppers use Trader Joe’s & Whole Foods as supplements to their daily grocer, not a routine destination
Loyalty: Is it defined by frequency?
58%
7%
10%
0% 10% 20% 30% 40% 50% 60% 70%
Kroger
Trader Joe's
Whole Foods
Miles
• When observed on an average store traffic level, Trader Joe’s and Whole Foods are quite competitive – though
unlike many other niche players in other categories – they still fall behind the market leader.
Loyalty: Is it defined by store traffic?
• Despite having a customer base in dense, urban environments, Trader Joe’s and Whole Foods customers are
driving significantly further than Kroger Shoppers – up to 60% further!
Loyalty: Is it defined by how far people travel?
3.42
4.85
5.51
0 1 2 3 4 5 6
Kroger
Trader Joe's
Whole Foods
Miles
Distance Traveled: Median
Distance from Home to Store
• Store availability – convenience – matters
more than urban density when it comes to
distance traveled
• Still, distance traveled varies significantly
from store-to-store
2.8 Miles
5.6 Miles
• Many factors can be used to define loyalty, but it depends
on the role you fulfill.
• With location intelligence, you can mix different
measured behaviors into a complex, but easy to handle
audience definition for analysis or targeting.
• Location intelligence at scale lets you segment
customers granularly based on observed behaviors.
Define Loyalty
Based on Your
Goals
Thank you.

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Drew Breunig - Location Data as a Data Unifier: Retail Brand Successes

  • 1. Drew Breunig SVP, Strategy @Dbreunig | @PlaceIQ Location Data as a Data Unifier
  • 2. Location helps you understand a moment. MOVEMENT helps you understand a life.
  • 3. PlaceIQ Builds Audiences with Movement Data Heads Home Lifestyle: Gym Visitor Lifestyle: Health Conscious Commute Path: Commuter Job: Finance Shopping: Fashionista Dining: QSR Restaurant Lifestyle: Bar Goer Auto Ownership CRM Segments Demographic: Hispanic Household Income: $100k+ Grabs Dinner & DrinksGoes ShoppingDrives to WorkWorks Out
  • 4. Lifestyle: Gym Visitor Lifestyle: Health Conscious Commute Path: Commuter Job: Finance Shopping: Fashionista Dining: QSR Restaurant Lifestyle: Bar Goer Auto Ownership CRM Segments PlaceIQ Builds Audiences with Movement Data Demographic: Hispanic Household Income: $100k+ Demographic: HispanicCommute Path: Commuter Fashionable Hispanic Millennial Demographic: Hispanic Commute Path: Commuter Shopping: Fashionista Shopping: Fashionista
  • 6. EV ERY DAY I S L I KE SUNDAY SPRI NG B REAK! KI NDS OF LOYALT Y 3 Customer Stories We Learn With Location
  • 7. Grocery Traffic by Hour: Sundays Look the Same 0% 2% 4% 6% 8% 10% 12% 14% 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
  • 8. Exception #1: Making it off the Couch by 6 0% 2% 4% 6% 8% 10% 12% 14% 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 New Years
  • 9. Exception #2: The Year’s Earliest Beer Run 0% 2% 4% 6% 8% 10% 12% 14% 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 New Years Super Bowl Sunday
  • 10. Exception #3: Running an Hour Behind 0% 2% 4% 6% 8% 10% 12% 14% 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Daylight Saving’s Change New Years Super Bowl Sunday
  • 11. Exception #4: Egg-Runs Before Early Dinner 0% 2% 4% 6% 8% 10% 12% 14% 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Easter Daylight Saving’s Change New Years Super Bowl Sunday
  • 12. Everyday is Like Sunday, Except When They’re Not 0% 2% 4% 6% 8% 10% 12% 14% 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Easter Daylight Saving’s Change New Years Super Bowl Sunday
  • 13. Who Wins When Routines Break? -50% -40% -30% -20% -10% 0% 10% 20% 30% 40% 50% Costco CVS Ikea Kohls Kroger Publix Safeway Walmart XXXX New Year’s Super Bowl Daylight Savings Easter Publix: +37% Safeway: +28%Kroger: +26% Ikea: -22% Kohls: -22% Ikea: -48% Safeway: +11% Walmart: +18% Publix: -30% Kohls: +5% Kohls: +16%
  • 14. • It’s worthwhile to find outlier days that aren’t saturated with competitive messaging. • These micro-holidays can change competitive marketplaces and upset existing customer habits creating an opportunity for trial • These holiday and micro-holiday shifts can occur on regional levels as well • Location intelligence at scale lets you observe subtle changes and connect with shifting customers When Days Aren’t Like Sunday
  • 15. EV ERY DAY I S L I KE SUNDAY SPRI NG B REAK! KI NDS OF LOYALT Y 3 Customer Stories We Learn With Location
  • 16. 0 10,000 20,000 30,000 40,000 50,000 60,000 1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17 Disneyworld 7-Day Moving Avg Disneyworld: On Spring Break All Days are Weekends Spring Break!
  • 17. 0 100 200 300 400 500 600 700 800 1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17 Publix Panama City Beach: Visits, Winners & Losers Spring Break!
  • 18. 0 100 200 300 400 500 600 700 800 1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17 Chick Fil A Publix Panama City Beach: Visits, Winners & Losers Spring Break!
  • 19. 0 100 200 300 400 500 600 700 800 1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17 Buffalo Wild Wings Chick Fil A Publix Panama City Beach: Visits, Winners & Losers Spring Break!
  • 20. 0 100 200 300 400 500 600 700 800 1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17 Buffalo Wild Wings Chick Fil A IHOP Publix Panama City Beach: Visits, Winners & Losers Spring Break!
  • 21. 0 20 40 60 80 100 120 140 160 180 200 1/7/17 1/14/17 1/21/17 1/28/17 2/4/17 2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17 3/25/17 4/1/17 4/8/17 4/15/17 4/22/17 Buffalo Wild Wings Chick Fil A IHOP Publix Panama City Beach: Visits per Store, Winners & Losers Spring Break!
  • 22. • In divergent periods – during vacations – we can see what people seek out and enjoy. • We can isolate outlier periods and contexts, like vacations and holidays, to encourage changes in behavior. • Pickup in local regions or among specific audiences can measure and quantify success • Location intelligence at scale lets you identify, learn fron, message to, and measure to trends Breaking from the Norms
  • 23. EV ERY DAY I S L I KE SUNDAY SPRI NG B REAK! KI NDS OF LOYALT Y 3 Customer Stories We Learn With Location
  • 24. Survey Sample: Customer Satisfaction 76 83 73 0 10 20 30 40 50 60 70 80 90 100 Kroger Trader Joe's Whole Foods American Customer Satisfaction Index Survey, 2016
  • 25. • Most Kroger shoppers return on a weekly or biweekly basis, over 58%! • Shoppers use Trader Joe’s & Whole Foods as supplements to their daily grocer, not a routine destination Loyalty: Is it defined by frequency? 58% 7% 10% 0% 10% 20% 30% 40% 50% 60% 70% Kroger Trader Joe's Whole Foods Miles
  • 26. • When observed on an average store traffic level, Trader Joe’s and Whole Foods are quite competitive – though unlike many other niche players in other categories – they still fall behind the market leader. Loyalty: Is it defined by store traffic?
  • 27. • Despite having a customer base in dense, urban environments, Trader Joe’s and Whole Foods customers are driving significantly further than Kroger Shoppers – up to 60% further! Loyalty: Is it defined by how far people travel? 3.42 4.85 5.51 0 1 2 3 4 5 6 Kroger Trader Joe's Whole Foods Miles
  • 28. Distance Traveled: Median Distance from Home to Store • Store availability – convenience – matters more than urban density when it comes to distance traveled • Still, distance traveled varies significantly from store-to-store 2.8 Miles 5.6 Miles
  • 29. • Many factors can be used to define loyalty, but it depends on the role you fulfill. • With location intelligence, you can mix different measured behaviors into a complex, but easy to handle audience definition for analysis or targeting. • Location intelligence at scale lets you segment customers granularly based on observed behaviors. Define Loyalty Based on Your Goals