Summary

1. FACULTY: LINGÜÍSTICA
SUBJECT: ENGLISH SOCIO EDUCATIONAL
PROJECT
TEACHER: Dr: MIGUEL PONCE MEDINA
STUDENT: MACHISACA JUDITH
FORUM
TOTAL QUALITY MANAGEMENT

2. TOTAL QUALITY
MANAGEMENT
It is as the "Meeting
or exceeding
customer
expectations
It is defined as the
totality of
characteristics of a
product or service
that bears on its
ability to satisfy
stated and implied
needs.
Lesson 01
Quality

3. Lesson - 02- Quality and
Competitive Advantage
This enables a business
organization to thrive.
the
combination of
elements in the
business model
which enables a
business to
better satisfy
the needs.
in its
environment,
earning
economic rents
in the process.
It is
sustained
advantage a
firm has a
competitive
It is the
objective of
strategy
it is
implementing a
value creating
strategy not
simultaneously
being
implemented by
any current or
potential
competitors.

4. Lesson -03: Quality
Philosophy
According to
W. Edwards
Deming (1900 -
1993)Deming
urged the
companies to
concentrate on
the constant
improvements,
improving the
efficiency and
doing it right the
first time
He explains the
optimal
relationship
between workers
and companies
managers that
must be
associated, not
hired hands, and
blamed
management if
workers are not
motivated to
work well.
The International
Organization for
Standardization
(ISO) is an
international
organization
whose purpose
is to establish
agreement on
international
quality
standards. It
currently has
members from 91
countries.
ISO 9000 has been
created. In many
industries ISO
certification has
become a
requirement for
doing business also,
ISO 9000 standards
have been adopted
by the European
Community as a
standard for
companies doing
business in Europe.
Lesson-04: ISO 9000-
2000

5. Lesson -05
Introduction
Total Quality
Management
(TQM)
The meaning of quality
for businesses changed
dramatically in the late
1970s
Before then quality was still
viewed as something that
needed to be inspected and
corrected
Total quality
management
(TQM
It focuses on serving
customers, identifying the
causes of quality problems,
and building quality into the
production process.
In the 1970s and 1980s
many U.S. industries lost
market share to foreign
competition

6. Lesson -06
Contributions To TQM
• TQM GURUS
W. Edwards Deming
pointed out that only
15 percent of quality
problems are
actually due to
worker error.
Dr. Joseph Juran
believes that
implementing quality
initiatives should not
require such a
dramatic change and
that quality
management should
be embedded in the
organization
• PDSA cycle. The
Plan–Do–Study–Act
Cycle The plan–do–
study–act (PDSA) cycle
describes the activities
a company needs to
perform

7. Lesson -07:
Principles Of
TQM-I
• (TQM) philosophy of doing business are to
satisfy the customer, satisfy the supplier,
and continuously improve the business
processes
Lesson -
08:
Principles Of
TQM-II
• These definitions also talk about
motivating people to work in ISO to create
results. CONTINUOUS PROCESS
IMPROVEMENT: It is a process is a set of
steps to accomplish a defined purpose or
produce a defined product or service
Lesson -09:
Evolution Of
Total Quality
• Today Kaizen is recognized worldwide
as an important pillar of an
organization’s long-term competitive
strategy.
• One of the most notable features of
kaizen is that big results come from
many small changes accumulated over
time.

8. Lesson 09:
Evolution Of
Total Quality
• Today Kaizen is recognized worldwide as
an important pillar of an organization’s
long-term competitive strategy.
One of the
most notable
features of
kaizen is that
big results
come from
many small
changes
accumulated
over time.
This has been misunderstood
to mean that kaizen equals
small changes.

9. • (JIT) manufacturing was a concept
introduced to the United States by
the Ford motor company
• There are 10 major technical tools
that project team members use
during the time they are on a Six
Sigma team. (The Critical to Quality
(CTQ) Tree, The Process Map, etc.
Lesson - 10:
JIT Manufacturing
and Lean
Manufacturing
Through Waste
Elimination
• There are certain basic elements that
will help guarantee team success if
well addressed: The Magnificent
Seven:
• 1. Make sure that goals and
expectations are well defined and
communicated.
• 2. Explain the differentiation of roles
of members to all.
Lesson -11:
Seven Magnificent
Quality Tools and
Techniques

10. Lesson -12:
Tools And
Techniques of TQM
I
• TQM-i tools help organizations to identify, analyze
and assess qualitative and quantitative data that is
relevant to their business.
• The number of TQM tools is close to 100 and come in
various forms, such as brainstorming, focus groups,
check lists, charts and graphs, diagrams and other
analysis tools
Lesson -13:
Measurement
Tools
• Established standard objects and events are used as units,
and the process of measurement gives a number relating the
item under study and the referenced unit of measurement
• CHECK SHEET Data record Checklist Develop a matrix for
data collection
• HISTOGRAM Normal manufacturing process, normal quality
Limitation Data .
• Process Capability Measurement. A way to report process
capability and process performance is through the statistical
measurements of Cp, Cpk, Pp, and Ppk.

11. Lesson -14:
Analytical
Tools
TQM
requires
analytical
knowledge
skills and an
organization's
long-term
commitment
The uses of analytical
tools and techniques
to evaluate and
improve processes
and in business
Analytical
tools:
Brainstorming
5 why’s
analysis
Process

12. Lesson 15
Improvement
Tools And
Techniques
The effective use of these tools
and techniques requires their
application by the people who
actually work on the processes
They are assured that
management cares
about improving
quality: KAIZEN.
Force Field Analysis
is a useful decision-
making technique
FIVE S’S: A 5S (Five S)
program is usually a
part of, and the key
component of
establishing a Visual
Workplace

13. LA network
diagram the way
various
components of a
computer
network interact
A Gantt chart,
commonly
used in project
management
The Seven Basic
Tools of Quality is
a designation
given to a fixed set
of graphical
techniques
Lesson -16:
Control Tools
Radar Chart
is a graphical
method of
displaying
multivariate
data
LMILESTONE
TRACKER
DIAGRAM AND
EARNED VALUE
MANAGEMENT:
SUMMING UP: is
expected to help
organizations
design and
implement internal
control in light of
many changes in
business

14. In conclusion total quality management (TQM)
is a fundamental tool into business this has
many techniques that help to implement quality
of business to satisfy the costumer.