Basic management skills

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  • Basic management skills

    1. 1. Basic Management Skills
    2. 2. JudithLindenau judith@judithlindenau.com JudithLindenau jwlconsulting 2
    3. 3. Agenda • Management Skills • Management Mission Statement • Predictive vs. Reactive Management • Delegation • Evaluation • Resources JudithLindenau jwlconsulting 3
    4. 4. TheRoleoftheManageristoassure thatotherscandotheirworksuccessfully! JudithLindenau jwlconsulting 4
    5. 5. The Value of Management:making a group of individuals moreeffective. • Four workers can make 6 units in an 8 hour shift without a manager. • If I hire you to manage them and they still make 6 units a day, how do you benefit my business? • If they now make 8 units a day, you have value as a manager. --F. John Reh JudithLindenau jwlconsulting 5
    6. 6. Exercise One: Your Mission Statement JudithLindenau jwlconsulting 6
    7. 7. MANAGEMENT STYLE Predictive vs. Reactive Management JudithLindenau jwlconsulting 7
    8. 8. REACTIVE MANAGEMENT JudithLindenau jwlconsulting 8
    9. 9. Reactive Management • Decisive and able to act quickly • Able to find the root cause of events • Innovative, able to find new solutions • Calm and in control in a crisis JudithLindenau jwlconsulting 9
    10. 10. Predictive Management • Thoughtful, analytic • Doesn’t chase current panic • Sees importance, not urgency • See patterns, not failures • Focused on why something went wrong, not just the fix • Keeps big picture in mind • Detached JudithLindenau jwlconsulting 10
    11. 11. PREDICTIVE MANAGEMENT Predictive management does not replace reactive management, but it reduces the need for it. JudithLindenau jwlconsulting 11
    12. 12. THESECRETSOFDELEGATION…. DELEGATION JudithLindenau jwlconsulting 12
    13. 13. Secret #1: Decide what functions you should NOT be doing. JudithLindenau jwlconsulting 13
    14. 14. Secret #2 Make an annotated list of all functions to delegate. JudithLindenau jwlconsulting 14
    15. 15. Secret#3 Decide who should handle which tasks. JudithLindenau jwlconsulting 15
    16. 16. Secret #4 Train well • Explain importance • Review each aspect • Observe the action • Answer questions JudithLindenau jwlconsulting 16
    17. 17. Secret #5 Monitor Quality JudithLindenau jwlconsulting 17
    18. 18. Secret #6 Review Processes Regularly JudithLindenau jwlconsulting 18
    19. 19. Delegate, Don’t Dump • 1. Delegate to lighten your own load so you can concentrate on more important issues. • 2. Delegate to help the receiver learn and grow. JudithLindenau jwlconsulting 19
    20. 20. EVALUATION Managers HATE……. JudithLindenau jwlconsulting 20
    21. 21. Potential Performance Constraints • Equipment • Work load • Conditions • Clerical support • Absenteeism • Slow support services • Co-worker performance • Unclear objectives • Unstated standards • Confusing policy • Inadequate communication • Pressure from others to limit performance • Lack of authority JudithLindenau jwlconsulting 21
    22. 22. PERFORMANCE IMPROVEMENT PLAN A tool to use JudithLindenau jwlconsulting 22
    23. 23. Key Concepts in an Improvement Plan Discussion • 1. Clearly Define the Problem (deficiency statement) • 2. Define the duties/behaviors needing improvement • 3. Establish priorities • 4. Identify standards of measurement for improvement • 5. Establish short and long range goals and timetables • 6. Develop an action plan • 7. Establish review dates • 8. Measure actual performance against standards • 9. Put it all in the file • 10. Make sure the action plan and the outcomes are in writing JudithLindenau jwlconsulting 23

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