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Basic Management
Skills
JudithLindenau
judith@judithlindenau.com
JudithLindenau
jwlconsulting
2
Agenda
• Management Skills
• Management Mission Statement
• Predictive vs. Reactive Management
• Delegation
• Evaluation
•...
TheRoleoftheManageristoassure thatotherscandotheirworksuccessfully!
JudithLindenau
jwlconsulting
4
The Value of Management:making a group
of individuals moreeffective.
• Four workers can make 6 units in an 8 hour shift wi...
Exercise One: Your Mission Statement
JudithLindenau
jwlconsulting
6
MANAGEMENT STYLE
Predictive vs. Reactive Management
JudithLindenau
jwlconsulting
7
REACTIVE MANAGEMENT
JudithLindenau
jwlconsulting
8
Reactive Management
• Decisive and able to act quickly
• Able to find the root cause of events
• Innovative, able to find ...
Predictive Management
• Thoughtful, analytic
• Doesn’t chase current panic
• Sees importance, not urgency
• See patterns, ...
PREDICTIVE MANAGEMENT
Predictive management does not
replace reactive management, but
it reduces the need for it.
JudithLi...
THESECRETSOFDELEGATION….
DELEGATION
JudithLindenau
jwlconsulting
12
Secret #1: Decide what functions
you should NOT be doing.
JudithLindenau
jwlconsulting
13
Secret #2 Make an annotated list of
all functions to delegate.
JudithLindenau
jwlconsulting
14
Secret#3 Decide who should
handle which tasks.
JudithLindenau
jwlconsulting
15
Secret #4 Train well
• Explain importance
• Review each aspect
• Observe the action
• Answer questions
JudithLindenau
jwlc...
Secret #5 Monitor Quality
JudithLindenau
jwlconsulting
17
Secret #6 Review Processes
Regularly
JudithLindenau
jwlconsulting
18
Delegate, Don’t Dump
• 1. Delegate to lighten
your own load so you
can concentrate on
more important
issues.
• 2. Delegate...
EVALUATION
Managers HATE…….
JudithLindenau
jwlconsulting
20
Potential Performance
Constraints
• Equipment
• Work load
• Conditions
• Clerical support
• Absenteeism
• Slow support ser...
PERFORMANCE IMPROVEMENT PLAN
A tool to use
JudithLindenau
jwlconsulting
22
Key Concepts in an
Improvement Plan Discussion
• 1. Clearly Define the Problem (deficiency statement)
• 2. Define the duti...
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Basic management skills

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Basic management skills

  1. 1. Basic Management Skills
  2. 2. JudithLindenau judith@judithlindenau.com JudithLindenau jwlconsulting 2
  3. 3. Agenda • Management Skills • Management Mission Statement • Predictive vs. Reactive Management • Delegation • Evaluation • Resources JudithLindenau jwlconsulting 3
  4. 4. TheRoleoftheManageristoassure thatotherscandotheirworksuccessfully! JudithLindenau jwlconsulting 4
  5. 5. The Value of Management:making a group of individuals moreeffective. • Four workers can make 6 units in an 8 hour shift without a manager. • If I hire you to manage them and they still make 6 units a day, how do you benefit my business? • If they now make 8 units a day, you have value as a manager. --F. John Reh JudithLindenau jwlconsulting 5
  6. 6. Exercise One: Your Mission Statement JudithLindenau jwlconsulting 6
  7. 7. MANAGEMENT STYLE Predictive vs. Reactive Management JudithLindenau jwlconsulting 7
  8. 8. REACTIVE MANAGEMENT JudithLindenau jwlconsulting 8
  9. 9. Reactive Management • Decisive and able to act quickly • Able to find the root cause of events • Innovative, able to find new solutions • Calm and in control in a crisis JudithLindenau jwlconsulting 9
  10. 10. Predictive Management • Thoughtful, analytic • Doesn’t chase current panic • Sees importance, not urgency • See patterns, not failures • Focused on why something went wrong, not just the fix • Keeps big picture in mind • Detached JudithLindenau jwlconsulting 10
  11. 11. PREDICTIVE MANAGEMENT Predictive management does not replace reactive management, but it reduces the need for it. JudithLindenau jwlconsulting 11
  12. 12. THESECRETSOFDELEGATION…. DELEGATION JudithLindenau jwlconsulting 12
  13. 13. Secret #1: Decide what functions you should NOT be doing. JudithLindenau jwlconsulting 13
  14. 14. Secret #2 Make an annotated list of all functions to delegate. JudithLindenau jwlconsulting 14
  15. 15. Secret#3 Decide who should handle which tasks. JudithLindenau jwlconsulting 15
  16. 16. Secret #4 Train well • Explain importance • Review each aspect • Observe the action • Answer questions JudithLindenau jwlconsulting 16
  17. 17. Secret #5 Monitor Quality JudithLindenau jwlconsulting 17
  18. 18. Secret #6 Review Processes Regularly JudithLindenau jwlconsulting 18
  19. 19. Delegate, Don’t Dump • 1. Delegate to lighten your own load so you can concentrate on more important issues. • 2. Delegate to help the receiver learn and grow. JudithLindenau jwlconsulting 19
  20. 20. EVALUATION Managers HATE……. JudithLindenau jwlconsulting 20
  21. 21. Potential Performance Constraints • Equipment • Work load • Conditions • Clerical support • Absenteeism • Slow support services • Co-worker performance • Unclear objectives • Unstated standards • Confusing policy • Inadequate communication • Pressure from others to limit performance • Lack of authority JudithLindenau jwlconsulting 21
  22. 22. PERFORMANCE IMPROVEMENT PLAN A tool to use JudithLindenau jwlconsulting 22
  23. 23. Key Concepts in an Improvement Plan Discussion • 1. Clearly Define the Problem (deficiency statement) • 2. Define the duties/behaviors needing improvement • 3. Establish priorities • 4. Identify standards of measurement for improvement • 5. Establish short and long range goals and timetables • 6. Develop an action plan • 7. Establish review dates • 8. Measure actual performance against standards • 9. Put it all in the file • 10. Make sure the action plan and the outcomes are in writing JudithLindenau jwlconsulting 23

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