1. Joshua Shane Phillips
1404 State Avenue
Holly Hill,FL.
32117
Cell:(386) 589-2350
Email: Raptorking007@hotmail.com
Executive Summary:
Experienced salesconsultant with strong leadership and relationship-building skills.
Core Qualifications:
 Excellent customer service
 Computer-savvy
 Complex problem solving
 Skilled negotiator
 Inventory control
 Fast Learner
Professional Experience:
Toys R Us
Position: Electronics Team Member
August 2012 - December 2015
 While addressing customer inquiries and resolved complains.
 Assisted in training newstaff while delivering outstanding customer service.
 Stocked and restocked inventory when shipments were received.
 Provided accurate and appropriate information in response to customer inquiries.
 Addressed customer service inquiries in a timely and accurate fashion.
Three Broom Sticks - Universal Studios Orlando
Position: Dishwasher
March 2010 - February 2011
 Greeted customers in the restaurant
 Handled payment
 Preformed general cooking duties.
 Managed food and produce receiving processwith 100% accuracy.
 Operated pan sanitizer, maintained the various sanitization stations
 Performed waste up keep.

2. Personality Summary:
I am a fun-loving, personable guy who loves making people laugh. I am a very loyal person, and I value
my friendships deeply. I can carry a conversation not just with friends and coworkers, but pretty much
anyone. I am very empathetic, meaning I can observe someone and know what emotions are behind
their actions. I am also a very passionate person, with the urge to be a leader.
Education:
Mainland High School
Daytona Beach, FL.
Awarded Grade 12 Diploma - 2008
References:
Jeidi Acquino - Assistant Manager at Toys R Us
(914) 830-6980
Dave Gans - Department Supervisor at Toys R Us
(407) 234-5635
Nick Speranza - High School Best Friend
(386) 882-6587