Financial Inclusion can take many forms, ways, and processes. In this context, User Experience is not a noun, it is a verb.

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User Experience Design for Financial Inclusion
World Usability Day 2017, SIS, BINUS

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Josh (Adi Tedjasaputra, MSc)
• General Chair of Indonesia ACM SIGCHI Chapter (CHI UX Indonesia)
• General Chair of Indonesian Interaction Design Association (PIDI)
• Member of IEEE – Internet of Things Community
• Member of IEEE Technical Committee on RFID
• Member of IEEE – Smart Cities Community
• Associate of Australian Computer Society
• Professional Member of Association for Computing Machinery and SIGCHI Member
• Fully Registered Teacher of Teacher Registration Board of Western Australia
• M.Sc in Computer Systems Engineering (Denmark)
• B.Sc (Hons) in Electrical Engineering (Indonesia)
• Dipl in Japanese Language, Economic and Culture (Japan)
• Cert IV in Training and Assessment, Workforce Development and Training (Australia)
Director and Co-Founder, UX Indonesia

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Banking
Retail
Transportation
Education
Entertainment
Healthcare
Travel
Hospitality
Consumer Products
Waste Management
Public Utilities
Telecommunication
Technology
Oil and Gas
Mining
Government
Manufacturing
Media
UXINDONESIA: Consulting (est. 2002)
Indonesia | Asia | Europe | United States | Australia | Middle East | Latin America
uxindo.com

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
UXINDONESIA: Training (est. 2002)
Indonesia | Asia | Europe | United States | Australia | Middle East | Latin America
In-house training | Public Training | Workshop | Seminar | Symposium | Conference | Certification | Master Course | Mentoring

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
UXINDONESIA: Research (est. 2002)
Indonesia | Asia | Europe | United States | Australia | Middle East | Latin America
In-house training | Public Training | Workshop | Seminar | Symposium | Conference | Certification | Master Course | Mentoring

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
What is Financial Inclusion?
“Individuals and businesses have access to useful
and affordable financial products and services that
meet their needs – transactions, payments, savings,
credit and insurance – delivered in a responsible
and sustainable way.”
World Bank - http://www.worldbank.org/en/topic/financialinclusion

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Is it Financial Inclusion?

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Google Design Sprint

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Is it Financial Inclusion?

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Is it Financial Inclusion?

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Lean UX

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Is it Financial Inclusion?

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Heuristic Evaluation and Expert Review

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Take Aways
● Financial Inclusion can take many forms,
ways, and processes.
● User Experience is not a noun, it is a verb.

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
We are hiring!

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photocopying, recording or otherwise, without the prior written permission from PT UXINDO DIGITAL INDONESIA.
Kontak
Josh (Adi Tedjasaputra, MSc)
josh@uxindo.com
UX Indonesia | uxindo.com | @indonesia_ux | #uxindo