Training Report on Depository

1. PROJECT REPORT
ON
“Depository at
ThinkNEXT Technologies PVT. Ltd”
An industrial training report submitted in partial fulfillment of the requirement for the
degree of
MASTERS OF BUSINESS ADMINISTRATION
(2017-2018)
Submitted by:
SURJIT SINGH
MBA 3rd SEM
Uni. Roll no. 2016MGB1230
GNDU REGIONAL CAMPUS SATHIALA

2. DECLARATION
I hereby declare that the Training Report was submitted by me under the
supervision and guidance of MR GOPAL PANDEY , project guide,
College of GNDU REGIONAL CAMPUS SATHIALA in partial
fulfillment of M.B.A 3rd semester. I further declare that I am solely
responsible for omission and commission of errors if any.
(SURJIT SINGH)
Signature of the student

3. ACKNOWLEDGEMENT
Amongst the wide panorama of people who provided me the
inspiration, guidance and encouragement, I take this opportunity to thank
those who gave me indebted assistance and constant encouragement for
completing this project.
I would like to thank Mrs. Rajni Wadhwa Bedi, HR Executive of
ThinkNEXT Technologies Pvt. Ltd., and Mohali for her continuous help in
completion of this project. She motivated me and was available whenever
her assistance was sought. She was actively involved throughout the project
and was also kind enough to tell me the strengths and weaknesses and how I
could improve myself to face the corporate world. Without her support the
completion of this project would be impossible.
I would like to extend my thanks to all the employees/staff of the
ThinkNEXT Technologies Pvt. Ltd., Mohali for their support.
Thanking you All
Place: Mohali
(SURJIT SINGH)

4. TABLE OF CONTENT

5. COMPANY PROFILE
ThinkNEXT Technologies Private Limited (Formerly Brilliant Software Solutions)
is an ISO 9001:2008 certified software development company founded in August
2009 and it is approved from Ministry of Corporate Affairs which deals in
University/College/School ERP Solutions, Android /iPhone Applications
development, Web designing, Web development, Discount Deals
(www.thinknextcard.com, www.tricitydeal.com), Bulk SMS, Voice SMS, Bulk
Email, Biometric Time Attendance, Access Control, SEO/SMO, Database
Solutions, Payment Gateway Integration, E-Mail Integration, Industrial Training,
Corporate Training and Placements etc. ThinkNEXT Technologies provides
software solutions using latest technologies e.g. Smart Card, NFC, Biometrics,
GPS, Barcode, RFID, SMS, Auto SMS (Short code), Android, iPhone, Web,
Windows and Mobile based technologies
ThinkNEXT has wide expertise in .NET, Crystal Reports, Java, PHP,
Android, iPhone, Databases (Oracle and SQL Server), Web Designing,
Networking, Web Server configurations, various RAID Levels etc.
ThinkNEXT Technologies has also setup its offices in USA, Delhi, Shimla
and Bathinda for its software support. ThinkNEXT has its own multiple
Smart Card printing, encoding and barcode label printing machines to
provide better and effective customer support solutions. ThinkNEXT has

6. also setup its own placement consultancy and is having numerous placement
partner companies to provide best possible placements in IT industry.
ThinkNEXT Technologies has developed for the first time in northern
region cloud computing based Cloud Campus 4.0 to facilitate knowledge
and placement centric services. It is a unique concept for effective and
collaborative learning.
• ThinkNEXT deals exclusively in campus automation through Smart
Campus ERP Solutions. Therefore we have better experience in
handling large group of institutions through proper time-tested
policies and procedures.
• First Company of India who has Launched NFC Technology (The
Future) for Smart Campuses through NFC Smart Cards.
• First Company of India who has launched Android Version of Smart
Campus ERP Solutions for Mobiles and Tablet PCs.
• First company of India who has developed SMS Opt-In Technology
so that Institutes/Colleges can send Transactional SMS with SMS
Sender ID and without SMS Template approval.
• First company of Punjab, Haryana, Himachal, J&K (Northern region)
who launched Smart Cards (Contact Type), Smart Cards (Contactless)
in Punjab for campus automation.
• First company of India which has launched its ThinkNEXT Smart
Card as Discount Card in more than 120 enterprises.
• Established own multiple Smart Card Designing, Smart Card Printing,
Smart Card Lamination and Oyster Barcode Printing Units.
• Multiple SMS Gateway Support.

7. Vision:
ThinkNEXT Technologies Pvt. Ltd. is already very flexible and scalable.
Still, we always take care of specific requirements of our clients. Our
highly committed R&D team makes our software feature rich, dynamic
and future tuned everyday so that our clients always maintain the lead over
their competitors. The development of the software is being done and the
purpose full customization of the package is carried out in the ThinkNEXT
lab.
Mission:
ThinkNEXT is pioneer in Smart Campus ERP Solutions for
Universities/Colleges/Schools using latest technologies and features. We
provide software solutions using .NET, PHP, Android, iPhone, Java
technologies with three tier-architecture support. We provide back-end
solutions using MS SQL Server, Oracle, and MySQL.
Quality Policy:
We have wide experience working with eminent Educationists,
Managements, Directors, Principals, Head of Departments, other Staff
Members, Parents and students. Therefore we do not sell only software
Modules but an innovative system which has more importance than just
ERP software modules. Today Smart Campus solutions are a need of hour
for every University/Group of Colleges or an Institution to make edge over
others and maintain a lead over their competitors. Our Research and
Development team is committed to make your institute(s) to maintain lead
over their competitors.

8. MANAGEMENT OF ThinkNEXT PVT.LTD.
BOARD OF DIRECTOR
• Sunil Jindal
• Munish Mittal
• Ghansham Das
MANAGING DIRECTOR
• Sunil Jindal
MARKETING HEAD
• Suresh Chandra
IT HEAD
• Mukesh Kumar
ThinkNEXT Edge:-
• Industrial Training and Certificates from Software/Electronics Company not just
from an institute
• Free Interview Preparation, Spoken English and Personality Development
Programmers.
• Opportunity to get placed in ThinkNEXT and numerous other companies.
• Life-Time Validity Learning and Placement Card.
• Part-Time/Full-Time Job Offer for each student during Training.
• Think NEXT Cloud Campus advantage not only during training, even after
completion of training for life time.
• One-to-one PC and Corporate Environment.
• Learn from Developers/Industry experts rather than Trainers/Teachers.

9. OBJECTIVES OF THE STUDY
 To study the securities in market
 To know the difference between NSDL and CDSL
 To know the overall functioning of depository
 To examine the satisfaction level of investors by the services provided
by NSDL and CDSL
 To know about the benefits yielded to brokers
 To understand the functioning of LSE
 To know the broker’s perception about NSDL and CDSL
 To know about dematerialization.

10. DEPOSITORY
INTRODUCTION
Since the beginning of liberalisation process in 1991, the size of Indian
capital market expanded manifold. The traditional system of settlement
through physical transfer of securities failed to cope with the requirements of
growing of the market. Physical settlement mechanisms gave rise to
inefficiencies and risks of bad deliveries. Delays in transfer and registration,
fake certificates and forgeries.
Minimisation of settlement risks and shortening of settlement cycles are the
basic requirements for greater depth and expansion of markets by upgrading
the existing trading system into a modern internationally competitive one
.Severe infrastructural bottlenecks delayed upgradation of Indian clearing
and settlement systems. These bottlenecks became more pronounced with
every increase in the number of investors and volume of trading in
securities. Inability of clearing and settlement infrastructure to efficiently
manage the flow of paper work made it difficult for the exchanges to shorten
settlement cycles and move to rolling settlement. The Depositories Act has
paved the way for instituting an infrastructure for eliminating various risks
associated with capital market transactions and increasing the efficiency of
clearance and settlement systems. It allows for dematerialisation and re-
materialisation of securities in depositories through electronic book entry
thus reducing settlement risks and removing some of the infrastructural
bottlenecks.

11. History
Although India had a vibrant capital market which is more than a century
old, the paper-based settlement of trades caused substantial problems such as
bad delivery and delayed transfer of title. The enactment of Depositories Act
in August 1996 paved the way for establishment of National Securities
Depository Limited (NSDL), the first depository in India. It went on to
established infrastructure based on international standards that handles most
of the securities held and settled in de-materialized form in the Indian capital
markets.
NSDL has stated it aims are to ensuring the safety and soundness of Indian
marketplaces by developing settlement solutions that increase efficiency,
minimize risk and reduce costs. NSDL plays a quiet but pivotal role in
developing products and services that will continue to nurture the growing
needs of the financial services industry.
In the depository system, securities are held in depository accounts, which
are similar to holding funds in bank accounts. Transfer of ownership of
securities is done through simple account transfers. This method does away
with all the risks and hassles normally associated with paperwork.
Consequently, the cost of transacting in a depository environment is
considerably lower as compared to transacting in certificates. In August
2009, number of Demat account held with NSDL crossed one crore.
What is a Depository?
A depository is an organisation which holds securities (like shares,
debentures, bonds, government securities, mutual fund units etc.) of
investors in electronic form at the request of the investors through a
registered Depository Participant. It also provides services related to
transactions in securities.

12. LEGAL FRAMEWORK
The Depositories Act 1956 provides the regulation of depositories in securities.
SEBI formulated the Depositories and participants Regulation Act, 1996 to oversee
the matter regarding admission and working of Depositories and its participant.
The Depositories Act passed by parliament received the President's assents on
August 10, 1996. The Act enables the setting up of multiple depositories in the
country. Only a company registered under the companies Act (1956) and
sponsored by the specified categories of institution can setup depository in India.
The Depository offers services relating to holding of securities and facility
processing of transaction in such securities in book entry form. The transaction
handled by depositories includes settlement of market trades, settlement of off-
market trades, securities lending and borrowing, pledge & hypothecations.

13. ELIGIBILTY CRITERIA FOR DEPOSITORY
Any of the following may be a Depository:
 A public financial institution as defined in section 4A of the
Companies Act, 1956.
 A bank included in the second schedule to the RBI Act, 1934.
 A foreign bank operating in India with the approval of the RBI.
 A Recognized Stock Exchange.
 An institution engaged in providing financial services where not less
than 75% of the equity is held jointly or severally by the institution.
 A custodian of the securities approved by Government of India.

14. CHAPTER-3
Depositories in India
Depository -: A bank or company which holds funds or securities deposited
by others, and where exchanges of these securities take place. A Depository
(NSDL & CDSL) in an organization like a Central Bank where the securities
of a shareholder are held in the electronic form at the request of the
shareholder through the medium of a Depositary Participant.
At present there are two depositories in India, these are:
 National Security Depository Limited (NSDL)
 Central Depository Services Limited (CDSL)
Depositories in India
NSDL CDSL

15. NSDL
Although India had a vibrant capital market which is more than a century
old, the paper-based settlement of trades caused substantial problems like
bad delivery and delayed transfer of title till recently. The enactment of
Depositories Act in August 1996 paved the way for establishment of NSDL,
the first depository in India. This depository promoted by institutions of
national stature responsible for economic development of the country has
since established a national infrastructure of international standards that
handles most of the securities held and settled in dematerialized form in the
Indian capital market.
Using innovative and flexible technology systems, NSDL works to support
the investors and brokers in the capital market of the country. NSDL aims at
ensuring the safety and soundness of Indian marketplaces by developing
settlement solutions that increase efficiency, minimise risk and reduce costs.
At NSDL, we play a quiet but central role in developing products and
services that will continue to nurture the growing needs of the financial
service industry
In the depository system, securities are held in depository accounts, which is
more or less similar to holding funds in bank accounts. Transfer of
ownership of securities is done through simple account transfers. This
method does away with all the risks and hassles normally associated with
paperwork. Consequently, the cost of transacting in a depository
environment is considerably lower as compared to transacting in certificates.

16. CDSL
A Depository facilitates holding of securities in the electronic form and
enables securities transactions to be processed by book entry by a
Depository Participant (DP), who as an agent of the depository, offers
depository services to investors. According to SEBI guidelines, financial
institutions, banks, custodians, stockbrokers, etc. are eligible to act as DPs.
The investor who is known as beneficial owner (BO) has to open a demat
account through any DP for dematerialisation of his holdings and
transferring securities.
The balances in the investors account recorded and maintained with CDSL
can be obtained through the DP. The DP is required to provide the investor,
at regular intervals, a statement of account which gives the details of the
securities holdings and transactions. The depository system has effectively
eliminated paper-based certificates which were prone to be fake, forged,
counterfeit resulting in bad deliveries. CDSL offers an efficient and
instantaneous transfer of securities.
CDSL was promoted by BSE Ltd jointly with leading banks such as State
Bank of India, Bank of India, Bank of Baroda, HDFC Bank, Standard
Chartered Bank, Union Bank of India.

17. CDSL was set up with the objective of providing convenient, dependable
and secure depository services at affordable cost to all market participants.
Some of the important milestones of CDSL system are:
CDSL received the certificate of commencement of business from SEBI in
February, 1999.
Honourable Union Finance Minister, Shri Yashwant Sinha flagged off the
operations of CDSL on July 15, 1999.
Settlement of trades in the demat mode through BOI Shareholding Limited,
the clearing house of BSE, started in July 1999.
All leading stock exchanges like the National Stock Exchange, Calcutta
Stock Exchange, Delhi Stock Exchange, The Stock Exchange, Ahmedabad,
etc. have established connectivity with CDSL.
As at the end of Dec 2007, over 5000 issuers have admitted their securities
(equities, bonds, debentures, commercial papers), units of mutual funds,
certificate of deposits etc. into the CDSL system.

18. Facilities offered by NSDL and CDSL
 Dematerialization i.e. converting physical certificates into their
electronic form
 Rematerialization i.e. converting securities in DeMat form into
physical certificates
 Assisting in repurchase / redemption of mutual fund units
 Electronic settlement of trades in stock exchanges connected
to NSDL
 Electronic credit of securities allotted in public issue, rights
issue
 Receipt of non-cash corporate benefits such as bonus, in
electronic form
 Freezing of DeMat account to avoid debits from the account
 Nomination facilities for DeMat accounts
 Services related to change of address
 Effective transmission of securities
 Other facilities such as holding debt instruments in the same
account or availing stock lending / borrowing facility

19. Depository System is a boon to Capital Market
Depository: Depositories gave a new dimension for conducting
transactions in the capital market – primary as well as secondary in a more
efficient and effective manner and in a paperless form. In the depository
system, the ownership and transfer of securities takes place by means of
electronic book entries.
Advantages of Dematerialization of Securities:
1. Elimination of bad deliveries
2. Elimination of all risks associated with physical certificates.
3. Immediate transfer and registration of securities.
4. Faster disbursement of non-cash corporate benefits like rights, bonus,
etc.
5. Reduction in brokerage for trading in dematerialized securities.
6. Reduction in handling of huge volumes of paper and periodic status
reports to investors.
7. Elimination of problems related to change of address of investor
transmission etc.

20. IMPORTANT FUNCTION IN DEPOSITORY SYSTEM
1. Dematerialisation
2. Re-materialisation
3. Initial Public Offers
4. Trading and Settlement
DEMATERIALISATION
Dematerialisation is the process of converting the physical form of shares
into electronic form. Prior to dematerialisation the Indian stock markets
have faced several problems like delay in the transfer of certificates,
forgery of certificates etc. Dematerialisation helps to overcome these
problems as well as reduces the transaction time as compared to the
physical segment. The article discusses the procedures, advantages and
problems of dematerialisation.
The Indian Stock markets have seen a major change with the introduction
of depository system and scrip less trading mechanism. There were various
problems like inordinate delays in the transfer of share certificates, delay in
receipt of securities and inadequate infrastructure in banking and postal
segments to handle a large volume of application and storage of share
certificates .To overcome these problems physical dealing in securities
should be eliminated. The Indian stock market introduced the system of
dematerialisation recognizing the need for scrip less trading.
According to the Depositories Act, 1996, an investor has the option to hold
shares either in physical or electronic form .The process of converting the
physical form of shares into electronic form is called dematerialisation or in

21. short demats. The converted electronic data is stored with the depository
from where they can be traded. It is similar to a bank where an investor
opens an account with any of the depository participants. Depository
participant is a representative of the depository .The DP maintains the
investors securities account balances and intimates him about the status of
holdings.
PROCESS OF DEMATERIALISATION:-
 Surrender certificates for dematerialisation to your DP.
 DP intimates to the Depository regarding the request through
the system.
 DP submits the certificates to the registrar of the Issuer
Company.
 Registrar confirms the dematerialisation request from
depository.
 After dematerialising the certificates, Registrar updates
accounts and informs depository regarding completion of
dematerialisation.
 Depository updates its accounts and informs the DP.
 DP updates the demat account of the investor.

22. Physical Securities to Electronic Form

23. RE-MATERIALISATION
Re-materialisation is a process by which a beneficiary can convert the
electronic balances in his account into physical share certificate.
On remat the investor will get new certificates with new folio and
certificate number.
This entire procedure normally takes 30 days. No trading is possible on the
securities sent for remat.
PROCESS OF RE-MATERIALISATION:-
 Make a request for re-materialisation.
 Depository participant intimates depository regarding the
request through the system.
 Depository confirms re-materialisation request to the registrar.
 Registrar updates accounts and prints certificates.
 Depository updates accounts and downloads details to
depository participant.
 Registrar dispatches certificates to investor.

24. Electronic Form to Physical Securities

25. Comparison of a Depository with a Bank
Depositories Banks
Hold securities in an account Hold funds in an account
Transfer securities between
accounts on the instruction of
the account holder
Transfers funds between
accounts on the instruction of
the account holder
Assist in transfer of ownership
without having to handle
securities
Assist in transfers without
having to handle money
Facilitates safekeeping of
shares
Facilitates safekeeping of
money

26. INITIAL PUBLIC OFFER (IPO)
An initial public stock offering (IPO) referred to simply as an "offering" or
"flotation," is when a company (called the issuer) issues common stockor shares to
the public for the first time. They are often issued by smaller, younger companies
seeking capital to expand, but can also be done by large privately-owned
companies looking to become publicly traded. In an IPO the issuer may obtain the
assistance of an underwriting firm, which helps it determine what type of security
to issue (common or preferred), best offering price and time to bring it to market.
An IPO can be a risky investment. For the individual investor, it is tough to predict
what the stock or shares will do on its initial day of trading and in the near future
since there is often little historical data with which to analyze the company. Also,
most IPOs are of companies going through a transitory growth period, and they are
therefore subject to additional uncertainty regarding their future value. The first
sale of stock by a private company to the public. IPOs are often issued by smaller,
younger companies seeking the capital to expand, but can also be done
by large privately owned companies looking to become publicly traded. In an IPO,
the issuer obtains the assistance of an underwriting firm, which helps it determine
what type of security to issue(common or preferred), the best offering price and the
time to bring it to market. Also referred to as a “public offering". IPOs can be a
risky investment. For the individual investor, it is tough to predict what the stock
will do on its initial day of trading and in the near future because there is often
little historical data with which to analyze the company. Also, most IPOs are of
companies going through a transitory growth period, which are subject to
additional uncertainty regarding their future values.

28. TRADING /SETTLEMENT
Procedure for selling dematerialization securities:-
The procedure for buying and selling dematerialised securities is similar to
the procedure for buying and selling physical securities. The difference lies
in the process of delivery (in case of sale) and receipt (in case of purchase)
of securities.
In case of purchase:-
 The broker will receive the securities in his account on the payout day.
 The broker will give instruction to its DP to debit his account and credit
BO's account
 BO will give ‘Receipt Instruction’ to DP for receiving credit by filling
appropriate form. However BO can give standing instruction for credit to his
account that will obviate the need of giving Receipt Instruction every time.
In case of sale:-
BO will give delivery instruction through Delivery Instruction Slip (DIS) to
DP to debit his account and credit the broker’s account. Such instruction
should reach the DP’s office at least 24 hours before the pay-in, failing
which; DP will accept the instruction only at the BO’s risk.

29. ADVANTAGES OF DEPOSITORY SYSTEM
 Share certificates, on dematerialization, are cancelled and the same will
not be sent back to the investor. The shares, represented by
dematerialized share certificates are fungible and, therefore, certificate
numbers and distinctive numbers are cancelled and become non-
operative.
 Eliminating the paper work involved in scrip-based trading and share
transfer system.
 Transfer of dematerialized securities is immediate and unlike in the case
of physical transfer where the change of ownership has to be informed to
the company in order to be registered as such, in case of transfer in
dematerialized form, beneficial ownership will be transferred as soon as
the shares are transferred from one account to another.
 The investor is also relieved of problems like bad delivery, fake
certificates, shares under litigation, signature difference of transferor and
the like.
 There is no need to fill a transfer form for transfer of shares and affix
share transfer stamps.
 There is saving in time and cost on account of elimination of posting of
certificates.
 The threat of loss of certificates or fraudulent interception of certificates
in transit that causes anxiety to the investors, are eliminated.

30. DISADVANTAGES OF DEPOSITORY SYSTEM
Some disadvantages were about the depository system were known beforehand.
But since the advantages outweighed the shortcomings of dematerialisation, the
depository system was given the go-ahead.
 Lack of control: Trading in securities may become uncontrolled in case of
dematerialized securities.
 Need for greater supervision: It is incumbent upon the capital market regulator
to keep a close watch on the trading in dematerialized securities and see to it that
trading does not act as a detriment to investors. The role of key market players in
case of dematerialized securities, such as stock brokers, needs to be supervised as
they have the capability of manipulating the market.
 Complexity of the system: Multiple regulatory frameworks have to be confirmed
to, including the Depositories Act, Regulations and the various Bye Laws of
various depositories. Additionally, agreements are entered at various levels in the
process of dematerialization. These may cause anxiety to the investor desirous of
simplicity in terms of transactions in dematerialized securities.
 Besides the above mentioned disadvantages, some other problems with the system
have been discovered subsequently. With new regulations people are finding
more and more loopholes in the system. Some examples of the malpractices and
fraudulent activities that take place are:
 Current regulations prohibit multiple bids or applications by a single person. But
investors open multiple demat accounts and make multiple applications to
subscribe to IPOs in the hope of getting allotment of shares.
 Some listed companies had obtained duplicate shares after the originals were
pledged with banks and then sold the duplicates in the secondary market to make
a profit.
 Promoters of some companies dematerialised shares in excess of the company’s
issued capital.

31.  Certain investors pledged shares with banks and got the same shares reissued as
duplicates.
 There is an undue delay in the settlement of complaints by investors against
depository participants. This is because there is no single body that is in charge of
ensuring full compliance by these companies.

32. RESEARCH METHODOLOGY
This chapter describes the research methodology adopted for the study. It includes
methodology and limitation of the studies
1. Research plan: to meet the objectives of the studies undertaken, the
descriptive respondents were adopted.
1. data sources:
a) Primary data
b) Secondary data
Primary data:
In this study questionnaire and personal interview methods have been used
for receiving primary data.
Secondary data:
In this study information from various website has been used. Thus include
going through various research projects.
2. Research Approach: survey research was adopted
4. Research instruments: Questionnaire was used to interview the
respondents. A judicious mix of open needed and close-ended question was
used.
5. Sampling plan:
 Sampling unit: It consists of investors, brokers etc.
 Sampling size: 100 respondents were selected

33.  Sampling procedure: To obtain representative sample,
non-sampling procedures were adopted. Sampling was
done to silent the most accessible population.
 Contact method: The respondents were personally
interviewed.
 Analysis method: The data was tabulated and frequency
distribution was developed. The percentages are
computed for different variables.

34. RESEARCH AND
METHODOLOGY

35. Research and Discussion
The analysis of collected facts and figures through questionnaire is detailed
as under:
QUES. 1: Do you know about depository system?
Ans:
Options No. of respondent
Yes 94%
No 06%
94%
6%
yes
no

36. Ques.2: Do you have demat account?
Ans:
Yes 70%
No 30%
Inference: From the sample size of 100, 70 respondents having their depository
account.
Ques.3: Do you satisfied with the fee structures of Depository Participant?
Ans:
Options No. of respondent percentage
Yes 30 50%
No 22 31%
Up to some extent 18 19%
70%
30%
Yes
No

37. Inference: out of 70 respondents, 50% respondents are satisfied, 31% are not
satisfied and 19% respondents are satisfied upto some extent with the fees structure
of Depository Participant
Ques.4: What were the criteria for choosing the DP:
Ans:
Options No. of respondent Percentage
Distance convenience 17 24
Service level 22 31
Charges 20 28
Reputation 11 17
Inference: There is a close response from the respondents, 31% respondents are choosing their
DP from the services provided by them and 28% are choosing by the charges
30
22
18
No. of respondent
Yes
No
Up to some extent
17
22
20
11
No. of respondent
Distance convenience
Service level
Charges
Reputation

38. Ques.5: Do you have individual account or with company?
Ans:
Types No. of respondent(%age)
Individual 40%
Company 60%
Ques.6: Who can make a request for the demat of the security?
Ans:
Types No. of respondent %age
Company 7 10
Registered holder of the
company
29 43
Depository 15 20
Depository participant 19 27
40%
60%
No. of respondent(%age)
individual
company
7
29
15
19
No.of respondent
Company
Registered holder of
the company

39. Ques.7 : Is there any grievance to parties for NSDL?
Ans:
Options NO. OF RESPONDENT
YES 30%
NO 70%
Ques.8: How much time period is given to the parties to resolve their
grievances for NSDL?
Ans:
DAYS NO. OF RESPONDENT PERCENTAGE
30 DAYS 15 21%
21 DAYS 34 48%
45 DAYS 15 22%
25 DAYS 6 9%
30%
70%
NO. OF RESPONDENT
YES
NO
15
34
15
6
NO. OF RESPONDENT
30 DAYS
21 DAYS
45 DAYS
25 DAYS

40. Ques.9: In case of partnership firm account will be open in the name of:
Ans:
OPTIONS NO. OF RESPONDENT %AGE
MAXIMUM HOLDING PARTNER 37 39
ANY AUTHORIZED PARTNER 36 37
FIRM 27 24
Inference: The respondents are also not too much aware about this question,the
percentage of any authorized partner is less than the percentage of maximum
holding partner
maximum
holding
partner
39%
any
authorised
partner
37%
firm
24%

41. QUES.10: From which depository participant you make trading?
Ans:
a) Sharekhan
b) India bulls
c) Reliance
d) ICICI direct.com
e) Others
7
11
14
8
10
Sharekhan
India Bulls
Reliance
ICICI direct.com
others
Sharekhan 07
India Bulls 11
Reliance 14
ICICI direct.com 08
Others 10

42. QUES.11: If your selected trading company increases their annual charges
will you go with it?
Ans:
YES 02
NO 29
IF CHARGES ARE
REASONABLE
19

43. QUES.12: According to you which one is the most important factor for
trading company to enhance loyalty and customer?
A) Provide maximum profit
B) Provide tips time to time
C) No hidden charges
D) Other factors
Provide maximum profit 17
Provide tips time to time 08
No hidden charges 18
Other factors 07

44. Ques13: Preferred Portfolio by Investors
Ans:
Portfolio No. of Investors
Equity 46%
Debt 17%
Balanced 37%
From the above graph 46% preferred Equity Portfolio, 37% preferred
Balance and 17% preferred
Debt portfolio
46%
17%
37%
No. of Investors
Equity
Debt
Balanced

45. FINDINGS
1. It is found that the most of people know about depository system.
2. It is found that the many people have their demat account.
3. It is found that the many people have an account with company.
4. It is found that most of parties have no grievances for NSDL.
5. It is found that many people know about the demat securities.
6. It is found that many people disagree with the increasing the annual
charges of trading company.
7. It is found that many customers don’t want hidden charges for trading
company.
8. It is found that many investors preferred the equity portfolio.

46. CONCLUSION
To conclude, it can be said that the research findings clearly reveal the
goodwill and reputation of depository system among the customers. But
there is a need to strengthen this depository system by spreading awareness
about the services offered by NSDL, CSDL and its trading companies
through advertisement and by expanding the more branches of this system
all over the country and also by tapping the potential customers through
innovative means.