1. Jorge A Segura
871 Ulster St Apt C Allentown PA, 18109
Cell: 484-358-9182 Email: jorge816@gmail.com
Summary
 Experienced in TDR testing Epic departments: Inpatient, Ambulatory, Radiant,
OpTime, Willow, Beaker and ADT
 Extensive knowledge of Epic hardware including: Printers, Document and bar
code scanners,Workstation on Wheels and E-signature pads
 Proficient in hospital software and hardware trouble shooting
 Trained in ICD9, CPC,and HCPCS coding
 Strong knowledge of anatomy, biology and disease management
 Proficient with Microsoft Word, Excel, PowerPoint, SharePoint and Visio
 Skilled in configuring and troubleshooting Epic compatible Zebra and Intermec
printers
 Knowledgeable in clinical workflow for TDR script creation
Experience
Talon / St Luke’s Health University Network – Epic TDR Site Lead Coordinator
801 Ostrum St Bethlehem, PA - October 2015 to Current
 Prepared maps and organized departments in preparation for the Technical Dress
Rehearsalof over two thousand devices
 Maintained a hardware list of devices scheduled for testing and identified legacy
devices excluded from testing
 Coordinated with department directors to develop a TDR schedule and establish
testing strategies to avoid patient workflow interruption
 Attended daily meetings with Hospital leadership and Epic staff
 Trained and mentored new TDR testers
 Compiled a list of impacting potential issues for TDR
 Coordinated with department analysts and ECSM’s to map workstations and
prints
K-Force Inc. / Lehigh Valley Health Network – Epic TDR Lead
1245 Cedar Crest Blvd Allentown, PA November 2014 to September 2015
 Command Center Support for Epic Hardware Ambulatory and Inpatient Go-Live
 Lead Epic TDR tester for Wave 2 Inpatient and emergency department
 Lead Epic hardware tech during ambulatory wave 1 Epic go live support
 Testing of laptops, desktops and zero client devices at ambulatory sites in
preparation for Epic EHR conversion
 Followed specialized cadence and ambulatory scripts and coordinated with the
command center for any technical discrepancies
 Documented and uploaded testing results for Epic analyst implementation

2.  Upgraded label printers to ensure compatibility with Epic during Go-live
 Responsible for hospital laptop and credit card during testing procedures
 Upgraded Windows XP desktops and laptops to Windows 7 Enterprise
Internship at Coordinate Health – 2310 Highland Ave Bethlehem, PA February 2014
to May 2014
 Created and maintained inpatient medical charts
 Assisted with Surgical Care Improvement Project (SCIP) reporting
 Abstracted clinical lab data in preparation for severalinternal reports
 Maintained Electronic Health Records using Allscripts EHR software
 Attended to patient requests by processing ROI requests
T-Mobile 794 Roble Rd Allentown, PA September 2002 to June 2012
 Escalated customer repair orders in collaboration with trend analysts and the
network engineers
 Created and maintained knowledge database content for all technical teams
 Trained new hire employees stateside and in Guadalajara, Mexico
 Assisted with knowledge base conversion to new data platform
 Calculated billing credits and refunds for customers
 Researched solutions for devices not supported by the company
 Supervised multiple teams during offsite manager meetings
 Authored documents for to support new product launches
 Assisted the Retention and Wi-Fi at home departments during times of heavy call
volumes
 Assisted customers with processing equipment insurance claims
Education
Lehigh Carbon Community College 4525 Education Park Drive, Schnecksville, PA
Major: Health Information Technology and Business Management
A.A.S degree graduated December 21, 2014 GPA 3.70