1. Orlando Rodriguez
607 Rattler Bluff
San Antonio, TX 78251
Daytime phone: 210-279-6929 Email: orlando.rodriguez620@yahoo.com
Objective: To utilize my customer service, analytical and leadership skills to make a
significant contribution to the continued success of the company.
Professional Strengths:
Data entry
Reconciliation
Customer Service
Communication
Project Management
SAeP
CJIS Clearance
Billing analysis
Team player
Problem Solving
Critical thinking skills
Procurement
Sales
Microsoft Project
Training
Microsoft Office
Management
Leadership
SAP
Analytical skills
Cumulative Experience:
Assistant Project Management – 2 years
Administrative Assistant – 3 years
Human Resources - 1 year
Customer Service – 15 years
Analyst – 2 years
Education:
University of the Incarnate Word
Bachelor of Arts in Administration with minor in Management
St. Philips College
Associates Degree in Liberal Arts
Professional Experience:
2015 to present
Assistant Project Manager
City of San Antonio
 Coordinate project team kickoff meetings and follow-up sessions with leadership team.
 Develop detailed project plans and schedules.
 Reviewed vendor invoices, ensure compliance with contract and GSA schedule
 Assisted Project Manager to help manage full life cycle of IT Projects
 Oversee all Information Technology Services Department purchase orders and assist with
tracking the equipment and services.
 Liaison with department directly or through Business Analysis and or Business
Relationship Managers
 Assisted Project Manager for creating statement and scope of work, budgeting, and plans
for all projects
 Document and communicate project process, milestones and deliverables to client and
executive team on a weekly basis

2. 2014 to 2015
Quality Analyst/Auditor
DPT Laboratories
 Validated customer request were done correctly and met FDA standards.
 Attended daily meetings with supervisory staff to ensure quality assurance goals were met.
 Collaborated with clients to ensure high level customer service experience.
 Follow-up on real time remediation and deviations in regards to product quality.
 Participated in audit process to ensure product safety standards met.
2011 to 2014
Project Coordinator
Billing Concepts, Inc.
 Analyzed Customer Service Department needs to improve productivity and quality.
 Performed operational analysis for researching, strategizing and mapping the
organization’s mission to its respective business.
 Assisted employees with benefits selection to ensure understanding of benefit plan
options.
 Assisted account managers with identifying root causes in billing discrepancies.
 Coordinated weekly meetings with call center management to discuss improvements in
quality.
Professional References
David Sweet - Network Engineer
City of San Antonio
(210) 207-7033
Roland Herrera – Network Analyst
City of San Antonio
(210) 207-3380
Richard Price – Operations Manager
Billing Concepts, Inc.
(210) 313-9029
Jesse Arias – Network Engineer
City of San Antonio
(210) 207-4387