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Dept.mgrs.vx.reports
- 1. Actionable Business Intelligence For Your Organization – Otherwise Known As “Call Accounting Reports” From: www.callaccounting.com
- 2. What is the VXTracker? • The VXTracker collects call records from PBXs and cell phones and produces a variety of summary and detail reports of telephone activity • Reports help organizations manage: – Employees – Network – Risks
- 3. What Are Its Benefits? • Reduces costs – Visibility to call activity results in fewer calls • Fewer calls improves productivity • Forensic tool to mitigate corporate liability – Union issues, harassment, bomb threats, 911 • On-line directory
- 4. Reports Benefit Every Department • IT/Telecom • Finance • Sales/Marketing • Advertising • Risk Management • HR • Compliance
- 5. Reports • Are easy to create – Can be scheduled – Sent to email – Opened in Excel • Accessible by anyone with a password – Restricted to specific information • Customize and filter for specific data • Unlimited training – free – For warranty and support customers
- 6. Trend Report • Explain anomalies • Make intelligent staffing decisions • More accurate budgeting/forecasting
- 7. Customer Support Time of Day Report • Time of day filtered by incoming calls only • Use for scheduling and staffing
- 8. Productivity/Performance Extension Summary Report • Cellular and PBX call activity in one report for complete calling activity for each employee
- 9. IT/Telecom Optimization Traffic Study Report • Match PBX configuration to • Low-usage trunks deleted downsizing – or growth for cost savings! Trunk Group #1 Trunk Group #2 • One company had several large trunk groups with 3-5% occupancy
- 10. Telecom Optimization Trunk Member Report • No calls? – Dead trunk, no dial tone, too many
- 11. IT/Telecom • What about voice mail or IVR ports? – Too many, too few, all working? – Outbound from voice mail! Port 100 Port 101 Port 102 Port 103
- 12. IT/Telecom Unused Extension Report • Don’t buy new – reassign old
- 13. Finance Chargeback Report • Departments, Divisions, Regions, etc. – Allocate costs based on actual usage • Usage plus monthly equipment charges Leasing tenant • Create a profit center
- 14. Finance • Compare carrier rates Chargeback entire phone bill
- 15. Advertising/Marketing/Sales DNIS Report • Toll-free number analysis • Who is calling you? • From where? • Who is answering these calls?
- 16. Mapped Numbers • “Map” any number with a name – Other locations – Customers – Employee home or cell – Vendors Optimize your routing to match use
- 17. Marketing Marketing Campaign Report • What is the real cost of each call from your ad? • Enter the cost for each ad campaign • System computes the cost per call • Open in Excel and add the revenue
- 18. Other Popular Reports • Day of week/month • Longest calls • Most frequently dialed • Area code • Country • 411 calls • Top 20 by # calls, minutes, $
- 19. Conclusion • Key component in your organization • Effective use of reports: – Benefits your organization – Increases your value to your organization
- 20. Contact Us For More Information • Jon Giberson, president • CONNECTIONS, Telecom Marketing Inc. • jg@callaccounting.com • 800-900-9700 • http://www.callaccounting.com