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Toward a socio-technical pattern language

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John Thomas
John Thomas

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Toward a Socio-Technical Pattern Language How do we help design teams align people, process, and technology? John Thomas, IBM Research Madeira, Portugal, 29 July 2003
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tom Landauer’s The Trouble with Computers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Yet, applications with bad HCI designs still sap productivity; make for poor user experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
An interesting fantasy…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reality… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Potential Forms of Knowledge Known, Predictable, Unchanging, Simple Unknown, Unpredictable, Changing, Complex Algorithms, Formulae, Programs, Machines Patterns Guidelines Heuristics, Principles, Properties Case Studies Stories Ethical values and fluid intelligence
How can we help the designer DESIGN?
The Importance of the Social ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some ways social and technical can interact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Aspects of Socio-Technical Interaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Aspects of Socio-Technical Situation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E.g. Washing Dishes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fixing Dinner ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traditional Queue ,[object Object],[object Object],[object Object],[object Object],[object Object]
Vibrating Pager Queue ,[object Object],[object Object],[object Object],[object Object]
Enhanced Telephone Help Desk Queue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Patterns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Parts of a Pattern ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Pattern Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Socio-Technical Patterns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reality Check
Reality Check
Who Speaks for Wolf? Visual by www.PDIimages.com
Small Successes Early
Support Conversation at the Borders
Potential Uses of a Pattern Language Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges to Pattern Approach ,[object Object],[object Object],[object Object],[object Object]
Christopher Alexander’s Fifteen Properties from The Nature of Order ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Can these be applied to the design of social systems? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Summary and Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object]
For more information: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Toward a socio-technical pattern language

  • 1. Toward a Socio-Technical Pattern Language How do we help design teams align people, process, and technology? John Thomas, IBM Research Madeira, Portugal, 29 July 2003
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Potential Forms of Knowledge Known, Predictable, Unchanging, Simple Unknown, Unpredictable, Changing, Complex Algorithms, Formulae, Programs, Machines Patterns Guidelines Heuristics, Principles, Properties Case Studies Stories Ethical values and fluid intelligence
  • 8. How can we help the designer DESIGN?
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 24. Who Speaks for Wolf? Visual by www.PDIimages.com
  • 26. Support Conversation at the Borders
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.

Editor's Notes

  1. There are a host of empirical studies illustrating that merely throwing new technology at a problem is unlikely to result in any very substantive benefit. The ROI on HCI varies but is much higher than the typical IRR for businesses.
  2. Nonetheless, applications continue to be developed today which have glaring problems, the solutions to which, have in some cases been known for decades. There are several main reasons for this gap between what we could do to make systems really useful to our customers and what the industry all too often settles for. These include trying to “add on” HCI as some kind of interface paint after the system functionality has been designed, a lack of HCI expertise on product development teams, a rush to market that bypasses the time taken to understand the customer’s situation, organizational anomalies in how products are priced and success is measured. In many cases, however, the fundamental problem is that the work taken to support the user properly is