Relate, Instruct, Improve

1. www.twisummit.eu

2. imaimasaaki
huntzinger & vellema
jim/john
Head of Operations PostNord Logistics, was the driving force
behind 7% annual increase in productivity and 50% in volume.
The basis has been employee involvement, the Shingo Model,
Lean concepts, and the TWI program.
bichenojohnAs founder of the world’s first MSc in lean, a Shingo Prize
assessor and certified TWI trainer, Bicheno will present some
cases from Shingo Prize recipients. He will illustrate how
Shingo and TWI make a formidable pair
TWI SUMMIT
Summit Day 1 Tuesday 17 November
Welcome & Opening Keynote: Masaaki Imai, Kaizen Institute Founder “TWI as the Starting Point to Becoming Lean”
Implementing TWI
in a Busy Administration Unit
Kasper Willemann & Sanne Berit Hansen
Danske Bank, DK
Job Methods & Toyota Kata
Patrick Graupp
TWI Institute, USA
Reducing Variation in the Public Sector
Morten Boris Larsen & Thomas Ilskov
Odense Kommune, DK
Work Smarter not Harder
Gitte Primdal & Mathias Ulvsgärd-Hansted
Kopenhagen Fur, DK
Walking the Talk:
From Pilot to Creating a TWI Culture
Denis Becker
Gemalto, UK
NEW Lessons in Healthcare…
Why Care?
Skip Steward
Baptist Memorial Health Care, USA
Afternoon Keynote: A Conversation with Jim Huntzinger and John Vellema
Breaking Through the Culture in an Old
Government Owned Company
Per Albrektsen
PostNord, DK
KATA at HP Tronic:
Creating a Habit of Taking Small Steps
Linus Brodén
HP Tronic, SE
Getting to Standard
Work in Healthcare
Martha Purrier
Virginia Mason, USA
How PostNord Spots, Develops and Evaluates
Their Talents
Karen Stenholt
Post Nord, DK
How a Volkswagen (VW) Supplier uses TWI
JM to improve their Kaizen Culture
Martin Macko
Tower Automotive, CZ
TWI: Relevant for Healthcare?
Ronald Aalbersberg
Tweesteden Ziekenhuis, NL
The Bumpy Road Towards Professional
Training
Jesper Sorensen
IdealCombi, DK
Making Daily Improvements with KATA
Ole Jacobsen
Haldor Topsøe, DK
Every Person Deserves a Good Boss! Cultivating
compassionate and skillful leaders using Job Relations.
Dave Hyem & Listiarini McNicholl
The Boeing Company, USA
TWI Geek Meetup & Kata Geek Meetup
Optional Dinner. Drinks, dinner, special presentation
Summit Day 2 Wednesday 18 November
Morning Keynote: John Bicheno, Author “The Lean Toolbox” ”How the TWI Programs Support Your Shingo Journey”
TWI: How Method, Local Support and Inter-
nal Systems Develop Good Employees
Uwe Patock
Geberit Mapress GmbH, DE
Leaders or Caretakers?
John Lovell
B/E Aerospace, UK
The Power of Introducing TWI at Novartis
PharmOps Stein
Bernhard Behle
Novartis, CH
TWI as a Part of the LEAN Puzzle and
Daily Business
Tomás Otradovský
Hartmann – RICO a.s.
From Resistance to Openness Through
Relations
Michael Sløk & Rolf Vagner
Amcor Flexibles, DK
Operational Training in Novo Nordisk A/S –
a TWI inspired approach to ensure stable &
effective processes in cGMP compliance
Jeppe Albaek Thomsen, Novo Nordisk, DK
Afternoon Keynote: Jacob Manori, Head of Operation PostNord Logiostics “A Leader’s Role in a TWI Transformation”
Closing Remarks from Your Hosts: effektivitet.dk, Business Through People, Lean Frontiers
Summit Meet-up. Here’s your chance to set the agenda! You will have the opportunity to discuss subjects of your choice with fellow participants.
THEMAINEVENT//TWISUMMITEUROPE-2-DAYKEYNOTES
WWW.TWISUMMIT.EU
Jim & John will have a conversation about why is it so hard to
get Lean to stick. Why do so many start up, but only last for
a few years? What do successful companies do? What do we
need to think of differently today?
Mr. Imai worked closely with Taiichi Ohno, who developed the
Toyota Production System – now called lean thinking. Mr. Imai
was first to tell about this remarkable leadership principles in
several books. Founder of Kaizen Institute.
jakobmanori

3. OPTIONAL
TWI Job Relations (JR):
Building positive employee relations, increasing cooperation and motivation, and effectively resolving conflict
Job Relations teaches the foundations of positive employee relations. Developing and maintaining these good relationships prevents pro-
blems from arising and is paramount to earn loyalty and cooperation from others. When problems do arise, Job Relations teaches a proven
method of getting the facts, weighing options, deciding, taking action, and checking results.
Benefits experienced from practicing Job Relations include increased productivity, improved attendance, better morale, and higher
employee retention rates.
TWI Job Instruction (JI):
Quickly training employees to do a job correctly, safely, and conscientiously
Job Instruction is designed to develop basic stability of your processes (standard work). This program teaches the method to instruct an
operator how to perform a job correctly, safely and conscientiously. As is frequently the case, most processes are performed by various
workers using different methods. Job Instruction requires you identify the “one best way”, teach the process to this one way, and thereby
creates a standard method
Benefits experienced when practicing Job Instruction are reduced training time, less scrap and rework, fewer accidents, and increased
job satisfaction.
TWI Job Methods (JM):
Improving the way jobs are done for continual improvement
Job Methods will enhance most team based continuous improvement programs by delivering a high volume of small incremental impro-
vements from individuals. Job Methods provides a system to get the most out of manpower, machines and materials currently available.
It conditions and develops individuals to breakdown a job to its details and eliminates wasteful tasks, combines and rearranges necessary
tasks and simplifies those tasks that are required.
Job Methods yields significant benefits including reduced cost through productivity gains, increased throughput, and reduced work in
process.
You have experience with TWI You work in helthcare
TWI OR Health Care- Workshops Monday 16 November
Best Practice Training Methods in Health Care:
Case Studies and Hands-On Practice
Skip Steward,
Baptist Memorial Health Care, USA
Getting to Standard Work in Healthcare
Martha Purrier, Virgina Mason Mesical, USA
You are new within TWI
KATA Workshop OR Company Tours Thursday 19 November
Lean Kata Simulation Workshop
Joakim Bjurström
”New and fun way of learning
Toyota KATA trough simulating
everyday problems”
Company Tour #1
Haldor Topsøe
Hans Grundtoft
Novo Nordisk
Kim Hartmann-Bossen
Company Tour #2
Danske Bank
Peter Højvig
PostNord
Kim Poulsen
Introduction to TWI: The Foundation for
Sustainable Standard Work
Scott Curtis & John Vellema, TWI Institute
& TWI Institute Scandinavia, USA & DK
7 Steps of Implementing TWI:
Getting Started with TWI
Scott Curtis & John Vellema, TWI Institute
& TWI Institute Scandinavia, USA & DK
TWI Job Methods: Where Kaizen Began:
Patrick Graupp, TWI Institute, USA
TWI Problem Solving-Leveraging the Po-
wer of the ”J” Programs
Patrick Graupp, TWI Institute, USA
NOTE: Maximum 10 participants in each class - so register now!
TWI 10 Hour J Classes Wednesday 18 -Friday 20 November
Job Relations
Facilitated by Carla Latijnhouwers
TWI Institute Germany
Five Sessions Over 2-1/2 Days
Job Instructions
Facilitated by Agata Pawlukojc
TWI Institute Spain
Five Sessions Over 2-1/2 Days
Job Methods
Facilitated by Jitka Tejnorova
TWI Institute Czech Republic
Five Sessions Over 2-1/2 Days
POSTTWISUMMIT//GETCERTIFIEDBYATWIINSTITUTECERTIFIEDTRAINER
You are new within KATA Visit two companyes in one day Visit two companyes in one day
POSTTWISUMMITPRETWISUMMIT
WWW.TWISUMMIT.EU

4. Group Rate
Groups of 5-9 get 15% off the standard registration fee of €1320 per person
when using “groupsmall” as their Promo Code. Excludes workshops, tours,
and “J” Classes.
Groups of 10 or more get 20% off the standard registration fee of €1320 per
person when using “grouplarge” as their Promo Code. Excludes workshops,
tours, and “J” Classes.
Academic Discount
Full-time professors and students, not working for companies, are eligible
for a 65% discount off the standard rate. Register using Promo Code “edu”
to receive this discount. This policy will be strictly enforced as a benefit
to full-time students preparing for future careers, or full-time professors
responsible for teaching the next generation of business professionals.
Cancellation Policy
Full refunds will be issued, minus a €150 processing fee, if cancellation is
received on or before 60 days prior to the Summit start date. If cancellation
is received within 30 to 60 days of the Summit date a 50% refund will be
issued. No refunds are available within 30 days of the Summit start date.
Substitutions are allowed without penalty.
All prices are excl. VAT