This document provides information about speakers and sessions at the upcoming TWI Summit Europe conference on Training Within Industry (TWI). Some of the key speakers mentioned include Masaaki Imai, founder of the Kaizen Institute, John Bicheno, expert in lean operations, and Jim Huntzinger, founder of Lean Frontiers. The two-day summit agenda outlines presentations and workshops on implementing TWI programs and using them to help organizations become lean. Optional pre-and post-summit sessions include workshops, company tours, and training in specific TWI job methods. The conference will be held in Malmo, Sweden at the historic Slagthuset facility.

1. www.twisummit.eu

2. John Bicheno began
learning about Lean in
1982 with Toyota in
South Africa. In 1987 he
took up a posi on as
Senior Lecturer in
Opera ons Management at
the University of Buckingham.
He became a Reader in 1990 and was
Dean in 1992. His interests are in lean
opera ons, both in service and manufactur-
ing. Becoming ‘lean’, he believes, should be a
priority for all opera ons-led organisa ons.
John is the author of several best-selling
books including The Lean Toolbox. He is the
founding Director of MSc in Lean Opera ons,
Lean Enterprise Research Centre (LERC),
1999-2012. During his period at LERC he
supervised over 80 Masters disserta ons.
Masaaki Imai was the first to write and speak about the
Toyota Produc on System (TPS), what we now call
lean thinking. He worked closely with Toyota’s
Taiichi Ohno, founder of TPS. Imai’s book,
Gemba Kaizen, had a profound impact on
the reemergence of TWI in the U.S. as it
inspired an ever-growing network of lean
advocates to explore TWI’s influence on TPS.
This eventually led to the forma on of the
TWI Summit. Now you can hear Imai’s opening
keynote of the 2013 TWI Summit where he said,
“TWI is the Star ng Point of Becoming Lean.” Hear insights
from one of lean’s living legenda, Masaaki Imai.
Jim Huntzinger is president and founder of Lean Fron ers,
which runs Summits on Lean Accoun ng, TWI, Lean HR
Summit, Lean Leadership, and Lean Coaching
among others. Since star ng as a manufac-
turing engineer with Aisin Seiki, a Toyota
component manufacturer, Huntzinger has
spent over 20 years in engineering, opera-
ons, and management posi ons, helping
companies implement lean principles.
Huntzinger is the author of Lean Cost Manage-
ment: Accoun ng for Lean by Establishing Flow. He
has also authored many ar cles on lean management,
including "Roots of Lean- TWI: The Origin of Kaizen."
John Vellema’s insights in the interface of Produc on
Op miza on and People Development provided him with the
opportunity to help start up the Global Learning Center at the
LEGO Group. Over 3 years John served various roles, facilitated
global training/sharing events and trained/coached internal
LEAN & learning centers consultants and leaders from around
the globe in the concept. This organiza on helps LEGO Group
expand with the speed they do and develop global standard
work. John has now started up his own consultant company
(BusinessThroughPeople), with focus on crea ng, sustaining
and further develop a well trained workforce.
bichenojohn
huntzinger
& vellema
jim / john
imaimasaaki
RELATE.
INSTRUCT.
IMPROVE.
Jakob Manori became Head of Opera ons
PostNord Logis cs for all of Scandinavia
in 2015. He is experienced in
transforming organiza ons
through HR processes,
produc on processes, and
logis cs methods. For the
past 5 years he has been the
driving force behind an annual
7% improvement in produc vity.
His strategy has led to a 50% increase in parcels
volume – prac cally without investments in
technology. The extra capacity originates from
process focus, standardized work and employ-
ee involvement. The basis has been the Shingo
Model, supported by Lean concepts and the
TWI program.
manorijakob
KEYNOTES
www.twisummit.eu

3. Monday 16 November: Optional Workshops
TWI Introduction:
What is TWI?
John Vellema & Scott Curtis, TWI Institute
TWI Job Methods:
Where Kaizen Began
Patrick Graupp, TWI Institute, USA
Best Practice Training Methods in Health Care:
Case Studies and Hands On Practice
Skip Steward, Baptist Memorial Health Care, USA
7 Steps of Implementing TWI:
Getting Started with TWI
John Vellema & Scott Curtis, TWI Institute
TWI Problem Solving Leveraging the Power of the
“J” Programs
Patrick Graupp, TWI Institute, USA
Getting to Standard Work in Healthcare & Other
Non Manufacturing Environments
Martha Purrier, Virgina Mason Medical, USA
Tuesday 17 November: Summit Day 1
08:30 09:00 Welcome and Opening Remarks
09:00 10:00 Keynote: Masaaki Imai, Kaizen Institute Founder: “TWI as the Starting Point to Becoming Lean”
10:00 10:15 Break
10:15 11:00 TWI as a Change Lever in Administration
Kasper Willemann
Danske Bank, DK
TWI Job Methods as a Foundation for
Improvement KATA
Patrick Graupp & Scott Curtis
TWI Institute, USA
Reducing Variation
in the Public Sector
Peter Højvig
Odense Kommune, DK
11:00 11:15 Break
11:15 12:00 From Good to Great in Fur Handling
Lars Tegner Bjerre& Gitte Primdahl
Kopenhagen Fur, DK
Walking the Talk: from Pilot to
Creating a TWI Culture
Denis Becker, Gemalto, UK
NEW Lessons in Healthcare…Why Care?
Skip Steward
Baptist Memorial Health Care, USA
12:00 13:00 Networking Lunch
13:00 13:30 Keynote: ”A Conversation with Jim Huntzinger and John Vellema”
13:30 13:45 Break
13:45 14:30 Breaking Through the Culture in an Old
Government Owned Company
Per Albrektsen, PostNord, DK
KATA at HP Tronic: Creating a Habit of
Taking Small Steps
Linus Brodén, HP Tronic, SE
Getting to Standard Work in Healthcare
Martha Purrier
Virginia Mason, USA
14:30 14:45 Break
14:45 15:30 How PostNord Spots, Develops and
Evaluates Their Trainer Talents
Karen Stenholt, Post Nord, DK
How a Volkswagen Supplier Uses TWI
JM to improve Their Kaizen Culture
Martin Macko, Tower Automotive, CZ
TWI: Relevant for Healthcare?
Ronald Aalbersberg
Tweesteden Ziekenhuis, NL
15:30 15:45 Break
15:45 16:30 From Amateurs to
Professional Job Trainers
Jesper Sorensen, IdealCombi, DK
Daily Improvements with KATA
Ole Jacobsen
Haldor Topsøe, DK
Continuous Improvement
in Service Organizations
Company Case Study
17:00 18:30 TWI Geek Meetup & Kata Geek Meetup
19:00 22:00 Optional Dinner: Drinks, Dinner, Presentation
Wednesday 18 November: Summit Day 2
08:30 09:00 Morning Networking Kickoff
09:00 10:00 Keynote: John Bicheno: “How the TWI Programs Support Your Shingo Journey”
10:00 10:15 Break
10:15 11:00 TWI as Precondition for Stable Processes
Uwe Patock
Geberit Mapress GmbH, DE
Leaders or Caretakers?
John Lovell
B/E Aerospace, UK
The Power of Introducing TWI at Novartis
PharmOps Stein
Christoph Bernoulli, Novartis, CH
11:00 11:15 Break
11:15 12:00 TWI as a Part of the LEAN Puzzle
and Daily Business
Tomás Otradovský, Hartmann – RICO a.s.
From Resistance to Openness Through
Relations
Suni Vatnhamar, Amcor Flexibles, DK
A TWI Approach to Ensure Stable and
Effective Processes in cGMP Compliance
Jeppe Albaek Thomsen, Novo Nordisk, DK
12:00 13:00 Networking Lunch
13:00 13:30 Afternoon Keynote: Jakob Manori, Postnord Logistics: “A Leader’s Role in a TWI Transformation”
13:30 13:50 Closing Remarks from Your Hosts: effektivitet.dk, Business Through People, Lean Frontiers
13:50 14:00 Break
14:00 15:00 Summit Meet up: Here’s your chance to set the agenda! Propose topics to discuss with fellow participants.
Thursday 19 November: Optional Classes, Meet ups, Company Tours
Half Day Sessions MORNING WORKSHOP: Lean Kata Simulation AFTERNOON WORKSHOP: Kata Meet up
8:00 17:00 OPTION #1: includes 2 company visits
Haldor Topsøe & Novo Nordisk
OPTION #2: includes 2 company visits
Danske Bank & PostNord
Wednesday 18 – Friday 20 November: Optional “J Training”
WEDNESDAY 18 –
FRIDAY 20
Job Relations
Facilitated by Carla Latijnhouwers
TWI Institute Germany
Five 2 hour Sessions Over 2 1/2 Days
Job Relations
Facilitated by Agata Pawlukojc
TWI Institute Spain
Five 2 hour Sessions Over 2 1/2 Days
Job Methods
Facilitated by JItka Tejnorova
TWI Institute Czech Republic
Five 2 hour Sessions Over 2 1/2 Days
oponalsessionsTHEMAINEVENT//TWISUMMITEUROPE-2-DAYoponalsessions
NOTE: The agenda is con nually being enhanced with new offerings.
For the most up-to-date agenda, visit www.twisummit.eu.
!!

4. Loca onMalmo, Sweden
Host Facility: Slagthuset
Jörgen Kocksgatan 7a, 21120, SE- MALMÖ
+46 (0)40 611 80 90 | www.slagthus.se
s l a g t h u s e t p a s t
At the grand opening in 1904,
Slagthuset in Malmö was
considered one of the most
modern and beau ful
industrial sites in Europe.
With spacious areas, high
ceilings, granite floors, iron columns and
technological innova ons Slagthuset impressed
its visitors already in the beginning. Slagthuset
was in opera on un l June 1969 when the
slaughterhouse was shut down.
s l a g t h u s e t t o d a y
On 1 September 2009, a new
era began when a new
ownership structure took
over the running of
Slagthuset in Malmö and
changed the opera on from
being primarily recognized as Europe’s largest
indoor nightclub to become a mul -ac vity house
with style. The main opera on for Slagthusets
today ranges from public ac vi es such as
theater, concerts and events to large corporate
events in the form of conferences, exhibi ons,
product launches and dinners. Slagthuset is
probably one of Malmö’s most visited lunch
restaurants.
Area Hotels
First Hotel Jörgen Kock Malmö
www.firsthotels.dk
Comfort Hotel Malmö
www.nordicchoicehotels.se
Mayfair Hotel Tunneln
www.mayfairtunneln.com
Elite Hotel Residens, Malmö
www.elite.se
TWI Summit - Europe
Main 2 Day TWI Summit (17-18 Nov)..............................................€1320
Op onal Workshops, Networking Dinner, and Tours
Half Day Workshops.........................................................................€350
Half-day Company Tours..................................................................€225
Full-day Company Tours...................................................................€450
Summit Networking Dinner.............................................................€80
Post-Summit Half-day Kata Meet-up ...............................................€225
Post-Summit 10 Hour JI or JR Class .................................................€1200
Contact Informa on
Contact Jaclyn Dorsey at the
TWI Summit’s USA office...
Email: jaclyn@leanfron ers.com
Phone: +1 317-288-8984
Who Should A end?
Management, Leaders, Team Leaders, HR, LEAN Program Managers,
Training Coordinators, Job Trainers - anybody in charge of people
or direc ng others.
And from What Industries?
Manufacturing, Healthcare, Government Offices, Public Services,
Professional/Business Services, Retail, Non-Profit, IT, Technology
Registra on
SpecialSpecial
Offer!Offer!
Whoshould attend?
www.twisummit.eu
10% Discount Offered by...
TWI Institute Scandinavia
Use Promo Code “twiswit” to receive 10% off
the registration fee of €1320 per person.
Excludes optional sessions.
TWI Summit organizers are pleased to announce
TWI Institute Switzerland as Summit partner.
We appreciate the unique contributions TWI
Switzerland has offered improvement-minded
businesses and look forward to their involvement
at this year's Summit.
Group Rate
Small groups of 5-9 get 15% off the standard registration fee of €1320 per
person when using “twiswitsmall” as their Promo Code. Large groups of 10
or more get 20% off the standard registration fee of €1320 per person when
using “twiswitlarge”. Excludes workshops, company tours, and “J” Classes.