John Castillo Resume 2015

1. John Eduard S. Castillo
28D Davao St. Brgy. Alicia, Bago Bantay, Quezon City
Home Tel: +632 3741 493 / Mobile: +639173707816 +639175148458
Email: johneduardcastillo@yahoo.com/john.castillo@us.fujitsu.com
I.T. PROFESSIONAL: NETWORK ENGINEER/ NOC TEAM LEAD
Technical
Qualification
 Cisco Certified Network Professional (CCNP )/ Cisco Certified Security
Associate (CCNA sec) valid through January, 2019
• CISCO License CSCO11891727
 Network Administration – Administer all network resources such as routers, switches
and other network devices in a timely and accurate manner, monitoring and proactively
detecting/analyzing network incidents
• Test network enhancements for accuracy and goal achievement prior to implementation
• Perform network configuration task thru change tickets
• Monitor security measures in place within network infrastracture,
• Prepare reports and network performance summaries, outlining network status, making
recommendations for enhancements based on report data
 Network Design – Design, configure and maintain network devices within the
infrastructure
• Participate in change meetings related to defining network requirements, include
consulting site engineers to define scope of objectives for the proposed network change
• determining if network enhancement is possible with existing resources
• scheduling network outage
 Problem Resolution – Involved in incidents resolution for tickets related to network
infrastructure support
• Respond with urgency to tickets escalated to network group
• Escalate to ISP any issues outside the network infrastructure support
• Place the highest priority on circuit outages by overseeing all possible solution to regain
connectivity
• Provide analysis and feedback to management and appropriate departments regarding
recurring network issues
• Continuously updating procedures for network resolutions of all related issues
De La Salle University, Manila
(Regional Academy for CCNA 2007-2009)
Bachelor of Science in Computer Engineering (Graduated)
May 2003 to May 2007AMA Computer University, Quezon City
General Weighted Average : 2.25 (Good)
Thesis Award: Best Design Project (Interactive Robot)

2. Team Lead
Work Experience NOC/Network Engineer/Subject Matter Expert
Fujitsu - Werserv
(October 10, 2010 to Present)
Fujitsu America International
Netsquare Building, Bonifacio Global City -Taguig
 Network support for Fujitsu America and all if its clients
 Remotely do network implementation, managing and troubleshooting.
 monitoring through Solarwinds, CA Spectrum, Whats up Gold, Netflow, PRTG
 Network SME, Governs the flow of network tickets through its priority. Attends NOC meetings,
reviews client needs thru the network analysis before handling the project to the team.
 Cisco platforms FAI supports 7200, 2600, 1800, 3700, 3500, 2800, Nexus Cloud 5000/7000, ACE
load balancer,
 Tier 2 support for FAI and other costumers of FAI (LAN, Wireless AP, MPLS , BGP)
 Administers servers for ACS, TACACS, PRTG, Netflow
 Deep packet inspection thru firewall logs, IPS/IDS alerts and sniffing with wireshark(Ethereal)
Technical Administrator/ NOC support
(April 2010 to September 2010)
Globe Data Center under Expercs
Pasong Tamo Extension, Makati City
 Monitor network devices through Smoke ping and Nagios
 Deploys network devices to other globe data centers
 Manages network switches for the data center. Includes VLAN configurations and port access.
 Provides weekly and monthly reports of the network devices handled by the NOC
 Implements structured cabling for the planned rack or caged segregation.
J1H/BPO Technical Support
(October 15, 2007 to April 25, 2009)
Accenture Delivery Center
Cybergate Tower 2, Mandaluyong City
 Supports the technical solutions for the project
 Escalates technical concerns to Level 2 support
 Achievement: Daily Completion of 95%-100% through company SLA
Character Reference:
Michelle Cabaña
Project Consultant / Globe Telecoms
Robinson Cybergate 2, Mandaluyong City
+639277784451
Allen Librero
Software Developer / Maersk International
Robinson Tower, Ortigas
+69274448847
Aldrin Albarido
Network Engineer / Accenture

3. Robinson Cybergate 2, Mandaluyong City
+69166155357